Customer Service Social Media
Resume:
Greensboro, NC *****
ad2tng@r.postjobfree.com
EDUCATION AND
TRAINING
Some College (No Degree)
Medical Billing & Coding
Virginia College - Birmingham,
Greensboro, NC
SUMMARY
Experienced Service Delivery Specialist with 1 year in handling deliveries to and from facility location. Assisted customers in receiving orders, whether in-person or through delivery services, verifying order contents and quality standards. Played vital role in vendor contract enforcement through monitoring deliveries. Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth. SKILLS
EXPERIENCE
CSR/DELIVERY ASSOCIATE
UST Logistics Greensboro, NC March 2023 - Current CUSTOMER SERVICE REPRESENTATIVE
Alorica Lexington, NC March 2022 - January 2023 FREDDIE NICOLE ROSE
• Managing Commission
Structures
• Experience in Leadership
• Idea Development and
Brainstorming
• Process Analysis
• Team Building
• Customer Service
• Verbal Communication
• Reliable and Trustworthy
• Filling out spreadsheets
• Talking to customers and help solving the issues at hand.
• Performed basic vehicle inspection before and after daily deliveries, checking gas and oil levels, brakes, coolant, tires and lights to confirm vehicle operating condition.
• Assisted customers arriving at retail location to pick up previously ordered merchandise, verifying order tickets and helping load onto personal vehicles.
• Liaised with delivery recipients to verify correct shipment contents and timing, obtaining approval and signature confirming receipt.
• Completed standard paperwork associated with intake routing and processing, review and return processes, obtaining signatures and filing within company records.
FR
TRUCK LOADER/FULFILLMENT ASSOCIATE
Amazon Greensboro, NC June 2020 - January 2022 CUSTOMER SERVICE ASSOCIATE
Walmart High Point, NC June 2016 - May 2020
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Developed strong customer relationships to encourage repeat business.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Accepted, processed and quickly filled orders.
• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Filled orders according to defined standards using standard
• Followed proper packaging requirements depending on order size and type.
• Organized boxes or bags and palletized orders based on carrier method.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Contact this candidate