Steven Conley

Sarasota FL • 202-***-**** • ad2tnb@r.postjobfree.com• linkedin.com/in/steven-m-conley-6b3b4b8

Career Profile

Accomplished trainer and facilitator with extensive experience delivering employee and organizational development content across diverse industries, including state government, media, and healthcare. Clear communicator with ability to coach and educate diverse staff at all skill levels. Adept at conceptualizing, creating, and delivering dynamic employee and organizational development programs to ensure compliance, elevate staff performance, and shape workplace culture.

Areas of Expertise: coaching and training, personnel development, human resources, communication

Key Accomplishments

●Co-managed a large, divisional 360-degree feedback initiative at Memorial Sloan-Kettering Cancer Center; held personal, one-on-one conversations with 65 staff, resulting in large change management initiatives.

●Created and implemented a sensitivity and awareness training program, The Patient and You, for 125 Patient Accounts and Physician Billing departments.

●Oversee and facilitate the Leadership Development Program; coordinate with 3 trainers to deliver 10 courses: Setting Boundaries; Giving and Receiving Feedback; Managing Diversity (cultural competencies); and Managing Employee Relations (labor law, FMLA, EEO, Sexual Harassment, and ADA).

Work Experience

DISTRICT OF COLUMBIA DEPARTMENT OF HUMAN RESOURCES (DCHR)

Human Resources Specialist, Washington, D.C. 2009-2019

Course and Program Development

●Developed and delivered Customer Care Excellence, a DCHR-certified training program, consisting of five 3-hour classroom sessions.

●Collaborate with agency-wide administrators to determine specific needs and incorporate e-Learning initiatives, educating larger audiences on legally-mandated courses such as sexual harassment and diversity.

●Create, coordinate, and facilitate various management courses, including Introduction to Supervision, Managing Progressive Discipline, Behavioral Interviewing, and PeopleSoft, including e-Time and e-Performance.

Training and Personnel Development

●Educate staff on diversity and ethics topics, offering sessions on Cultural Sensitivity, Understanding Diversity and Language Line, and Understanding Ethics.

●Deliver group and individual development sessions, contributing to employee and organizational development, on topics such Progressive Discipline, Performance Management, Handling People with Tact & Skill, Understanding Stress, Work-life Balance, Sexual Harassment Awareness, and Workplace Violence.

●Counsel management and non-management staff in 1-hour coaching sessions.

●Offer various educational and leadership courses in conjunction with George Washington University, including the Certified Public Manager (CPM) program and Myers Briggs (MBTI) personality leadership trainings.

Program Management

●Co-manage the learning management system (LMS), ensuring enrollment accessibility for 34K employees.

●Serve as a learning consultant, educating professionals on special learning needs and resources.

●Oversee the onboarding process; develop and facilitate comprehensive, 1-day orientation programs for all new employees.

●Conduct needs assessments; analyze and determine departmental needs and solutions to issues.

Steven Conley Page 2

CHILD AND FAMILY SERVICE AGENCY (CFSA)

Human Resources Generalist, Washington, D.C. 2006-2009

Project Management and Process Improvement

●Worked closely with IT to develop and design a database and online system to efficiently track, organize, and store employee training evaluations and records.

●Led, coordinated, and planned the CFSA Mother’s Lactation Room, collaborating extensively with cross-functional teams, including the Legal and Policy departments.

Training and Personnel Development

●Offered 3-hour courses to 500 employees: Understanding Your Personality: MBTI; Type and Teams; Type and Conflict; Type and Leadership; Type and Communication; Type and Teamwork.

●Educated managers on Behavioral Interviewing and managers and non-managers on performance management and S.M.A.R.T. goal writing.

●Present bimonthly lunchtime information sessions on various topics, including Good Nutrition and Chronic Disease, End of Life Issues, Identity Theft, Generations at Work, and Smart Retirement Talk.

TIME INC.

Training Associate, New York, NY 1997-2006

Project and People Management

●Oversaw 3 direct reports; distributed workloads and evaluated employee performance on a regular basis.

●Conceptualized, developed, and facilitated training programs at 2 call centers in Tampa, FL; educated 350 managers and staff on sensitivity and diversity.

●Directed the summer college intern program, consisting of 150 students; supervised interns at various events and administered customer care classes.

Communications

●Authored an employee handbook that was distributed to all new employees during orientation and included various policies such as customer care standards, vacation, and sick time.

●Communicated with external marketing and circulation trainers regularly to ensure an accurate, in-depth understanding of the internal dynamics and corporate culture.

Analysis and Process Improvement

●Evaluated training programs; communicated and recommended innovative, user-friendly program design changes to internal and external trainers.

●Tracked and analyzed user evaluations for 75 internal consumer marketing training courses; utilized feedback to update and improve programs.

Other role: Human Resources Training Specialist, Memorial Sloan-Kettering Cancer Center, New York, NY

Professional Development and Technical Skills

●Certifications: Clinical Fellowship Certification in Gestalt Psychotherapy, Gestalt Associates; Myers Briggs (MBTI) Practitioner Certification, Otto Kroeger Associates (OKA); Employee Coaching Certification, Inside Out Coaching

●Technical: Microsoft Office Suite

Honors and Awards

●Employee of the Month, DCHR (awarded 4 times)

●Cafritz Award, The Morris and Gwendolyn Cafritz Foundation (nominated 3 times)

Additional Information

●Affiliations: American Psychological Association; Association for Talent Development

●Volunteerism: Local men’s homeless shelter

Contact this candidate