Cindy Rekemeyer

Tucson, AZ *****

1-520-***-****

ad2tmu@r.postjobfree.com

Professional Summary

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.

Skills

Fair Debt Practices

Debt Management

Collections Processing

Delinquent Account Management

Repayment Plan Structuring

Skip Tracing

Account Management

Attention to Detail

Effective Communication

Time Management

Payment Arrangement

Professionalism

Organizational Skills

Analytical Thinking

Customer Service

Debt Negotiation

Active Listening

Interpersonal Skills

Goal Orientation

Problem Solving

Conflict Resolution

Decision Making

Telephone Etiquette

Computer Proficiency

Account Review

Outbound Calling

Persuasion Techniques

Relationship Building

Call Center Experience

Collections

Records Management

Credit and Collections

Account Monitoring

FDCPA Compliance

Investigative Research

Account Investigation

Payment Scheduling

Pleasant Telephone Demeanor

Quality Standards Compliance

Managing Delinquent Accounts

Education

August 2009

Pima Medical Institute Tucson, AZ

No Degree Medical Coding And Billing

Work History

January 2011 - January 2024

Bursey & Associates - Tucson, AZ

Collections Agent

Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.

Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.

Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.

Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.

Participated in ongoing training programs to stay current on industry trends, best practices, and regulatory changes.

Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.

Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.

Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.

Increased productivity levels through efficient time management and prioritization of daily tasks.

Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.

Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.

Negotiated to collect balance in full.

Worked in call center environment handling manual and automatically dialed outbound calls.

Counseled debtors on payment options and arranged installment agreements.

Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.

Maintained high volume of calls and met demands of busy and productive group.

Reached out to approximately [Number] account holders daily.

Negotiated with account holders to devise repayment plans and minimize collections receivables.

Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.

Used probing techniques to determine debtors' reasons for delinquency.

Researched accounts and completed due diligence to resolve collection problems.

Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.

Assisted in implementing procedures and policies to facilitate timely payments.

Used skip tracing and other techniques to locate debtors.

Contacted customers to discuss past-due accounts and negotiated payment plans.

Responded to customer inquiries and provided detailed account information.

Maintained accurate records of customer accounts, payments and payment plans.

Entered client details and notes into system for interdepartmental access and review.

Worked with customer to create debt repayment plan based on current financial condition.

Listened to customers and negotiated solutions that met creditor and debtor needs.

Established relationships with customers to encourage payment of delinquent accounts.

Monitored customer accounts for payment delinquency and initiated collection efforts.

Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Analyzed customer financial records to determine appropriate payment plan.

Developed and documented collection procedures and policies to comply with government regulations.

Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.

Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.

Investigated customer credit references and approved credit lines.

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