Melvin F Gilbert

203-***-****

ad2tmg@r.postjobfree.com

Harrison, NJ 07029

Position Qualifications:

Dedicated and friendly information technology professional with more than 17 years of experience with dependable, organized, methodical, and adaptable. Always eager to learn new technologies and procedures without formal training. Systems Support Lead offering experience in all phases of SDLC for hardware and software. Adept at troubleshooting, analyzing, and resolving system and application errors. Dependable, organized, methodical, and adaptable. Excellent attention to detail, communication, problem-solving, and customer service.

Technical Skills

ServiceNow, Remedy BMC Wyse, Citrix, Linux, Docker, Kubernetes

Microsoft Server, NT to 2019 Active Directory, Group Policy, and Exchange

Cisco - Configure routers, switches, and firewalls

TCP/IP, DHCP, DNS, NAT, Wi-Fi Mobile devices including IOS and Android

Healthcare Apps including Epic, Meditech, and Mobile Heartbeat

Technologies – SolarWinds, Active directory, Varonis DatAdvantage, Cisco, firewalls

Medical hardware; CAT Scanners Veritas Backup, anti-virus, McAfee EPO

VMware, Hyper-V, Ghost, and CI/CD Printers, copiers, and IP phones

Server migration from NT 4.5 to 2019 Manage over 3000 Wyse terminals

MS SQL, MySQL, and Big Data Hadoop MapReduce or Framework

AWS and Azure cloud environments Scripting, Java, and Python

DropBox, Adobe Acrobat Jupyter Notebook, Atom, GitHub

Professional Experience

Volvo Cars USA (Consultant)

Sr. Desk Side Support Engineer 2 Mahwah NJ with HCL America Inc. July 2022 to Present

“Provides all types of physical assistance required at the desk of an end user to resolve IT-related issues:

oIncident Resolution Service

oDeploy Windows 10 and move them in Microsoft Active Directory and also on Wireless

oWork with many different types of Networks

oSetup Mobile Phones for users after ordering them

oRequest Resolution Service

oSenior Leader Support Service limited to the users

oMove Service for less than 10 devices per day per location on any given day based on an approved request from the tool and those not classified as a project.

oPresentation Support during meetings with advance notice.

oImaged many Windows 10 PC

oWorked with Windows 2016 Server

oTechnology-led solutions to deliver Services in the most cost-effective and efficient manner

oProvide leadership and management of the IT tools service to enhance the End User experience and supplement the Service Desk and onsite technical Level 2 Support.

“Break Fix” support incorporates the onsite diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment.

“IMACD” is an industry term for Install, Move, Add, Change, and De-install / Dispose of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site or to another site (any associated logistics to be quoted separately) and upgrading hardware, installation of software/application, and disposal of devices as per the Client’s policy and procedures;

“Hands and Eyes Support” participates in the support of a range of non-end user devices (for example network, storage, and servers) ("Hands and Eyes Support") under the guidance of the Customer or Customer Third Party Vendor. The Engineer shall utilize technology to deliver Hands and Eyes Support.

FBL Financial, Newport Beach, CA (Consultant) Jan 2022 – July 2022

Data Security and System Administration (Consultant, Fully Remote)

Diagnose and troubleshoot end-user application and hardware issues and provide efficient, technically appropriate solutions including accurate escalation/Dispatch to support groups.

Used ServiceNow to resolve many incidents and SCCM to deploy software.

Supported users with Cisco and with Cisco AnyConnect.

Worked with windows server 2016 and 2008 server there.

Supported cloud environment with AWS dashboard removing accounts and adding accounts as needed.

Installed, configured, and troubleshoot applications, tools, and software.

Troubleshoot general connectivity issues with Citrix/AWS/VM.

Supported end-users in their use of core applications such as Microsoft Office, and MDM (mobile.

device management), as well as basic understanding and troubleshooting for PL Business applications.

Provided Problem management: Recurring issues are identified and eliminated.

Managed Service requests: software installations, access related issues.

Deployed Varonis DatAdvantage for resource access management to assure compliance.

Worked with terminated users to gain contact information to recover assets.

Decommissioned Virtual devices.

I always run GPO updates on every PC one I would on them and made sure all DNS

Active Directory, and made sure all the Laptops were encrypted.

Moody’s Corp. (Consultant) Sept 2021 – Dec 2021

Data Migration /Remote Cloud Specialist (Consultant, Fully Remote)

PST Migrations to Share Point, Zip up all pst files then upload them to Share Point.

Used ServiceNow to log indents and track progress.

Global Atlantic Financial Group, Hartford, CT Jul 2021 – Sept 2021

System Administrator 3 / Engineer (Consultant)

Supported Public & Private Cloud.

Supported VPN issues with applications like Cisco AnyConnect

Worked with Windows Server 2019

Wireless Devices which had VPN connections to then

Installed, configured, and troubleshoot Cisco switches and firewalls

User SCCM to install many apps on many laptops

General Networking Concepts and configuration of all Cisco routers and switches.

TCP/IP, Mimecast, SCCM, and resetting passwords for users’ accounts. Group Policy, Resetting connections VM Servers. 2FS/MFA: MFA Authentication Software.

Managed VMWare connections to the server; O365 Experience, Create PDF with Adobe X.

MDM: Master Data Management software used to “management mobile” phones or RSA.

Symantec Endpoint Protection Encryption

Active Directory for all accounts and setup many Windows 10 PC

Work with MDT and WSUS there and also with WVD and GPO update there

Nevance Health, Danbury, CT Mar 2021- Jul 2021

IAM Admin in Cybersecurity (Consultant)

Create AD user account and assign the current right to each account. Monitor data flow with Wireshark.

Create accounts for Cerner Millennium, Cerner PowerChart, Fuji PACS, Soarian Financials applications, and Pyxis.

Active Directory for user account

Use SailPoint to assign groups to users’ accounts and SCCM to deploy many updates and software to any PC over the network.

Use Varonis for drive mappings.

Worked with Windows server 2016 Activated Directory

UPS, Stratford, CT Jun 2020 – Jan 2021

Support Analyst (Consultant)

Support the whole eastern district on the second shift.

Configured and managed Cisco ISE (Identity Services Engine) to ensure appropriate network access levels are assigned to students, faculty, staff, and guests. Setup Switches, Routers, Wireless access points, and management applications.

Supported shipping machinery, workstations, all applications used for shipping.

YALE-New Haven Health System, CT Feb 2012 – Mar 2020

Night Shift Systems Engineer, System Administrator

Responsible for IT infrastructure, supporting users, and maintaining applications. Deploy PC and all hardware for Epic and also deploy MHB.

Setup signature pads and ensure all medical records (EPIC and EHR) were displaying correctly.

Installed and supported Cisco AnyConnect and handled user issues user from home to Process vast amounts of data or multi frames work for easily writing applications.

Hadoop Map Reduce software to process vast amounts of data from multi-terabyte datasets in parallel on large clusters or thousands of nodes.

Resolved tickets in Remedy or escalate them to the right team.

Setup many phones with VoIP traffic.

Worded with Server 2016 and 2019 and server 2012 there

Setup Cisco Data Network / Telecom Manager with network architecture to ensure high levels of network performance and reliability or VoIP.

Provision and de-provision access with Imprivata tap-N-go for user accounts.

Did some “Programmable logic controllers” in the Health Care

User AD to manager groups and computer system and set up any Wyse terminal

Troubleshoot, resolved and documented hardware and software issues.

Managed users, workstations, group policy, and Exchange mailboxes within Active Directory.

Monitored event logs with SolarWinds. Used Dameware and LANDesk for remote access.

Re-imaged workstations from Windows 7 to Windows 10 and create with Adobe acrobat X

Utilized Microsoft Deployment Toolkit for deployments and upgrades.

Controlled virtual machines with Horizon Administrator and Hyper-V (Wyse System, VDI).

Managed projects including setting up of workstations, servers, networks, storage, and printers.

Performed system rebuilds and upgrades while minimizing user downtime.

Managed print servers and wrote python scripts to effectively map printers.

Achievements:

Designated as a lead in 2nd shift due to technical capability and ability to lead teams effectively.

Provided prompt and excellent response to customer issues.

Resolved over 526,000 service tickets. Requests for a population of over 26,000 users.

GE ASSET MANAGEMENT Jan 2011 – Jan 2012

Temp Level II Technician

Monitored an automated trading and risk management system. Resolved issues promptly.

Yale University Jun 2010 – Dec 2011

Temp Configuration Technician III

Setup, software installation/configuration, and the day-to-day administration, performance tuning, monitoring, and troubleshooting.

Managed back-end infrastructure including Exchange and Microsoft Office, VoIP.

Worded with Server 2012 and 2008 there

Southern Connecticut State University May 2008 – Mar 2010

Support Specialist III

Operating systems included Windows, Red Hat Linux, and macOS.

Worked with Windows server 2008 and 2003 there.

Worked with Server 2003 and proxies and with AV there.

Setup new offices with VoIP phones. Configure and manage Cisco ISE (Identity Services Engine) to ensure appropriate network access levels are assigned to students, faculty, staff, and guests.

Education

M.S. Cyber Security, Quinnipiac University - Current

Expected graduation 2024

B.S. Computer Science, Southern Connecticut State University

Dec 2017

Porter & Chester Institute, Certificate in Computer Repairs and Networking Technology

CompTIA A+ Certification

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