JerRonda Eiland

St. Louis, MO *****

ad2tlz@r.postjobfree.com

+1-314-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Admissions Coordinator - Float

SSM Select Health Rehabilitation Hospital - Saint Louis County, MO May 2022 to October 2022

The Admissions Coordinator ( Float), I rotated 3 different rehabilitation locations; Richmond Heights, Lake Saint Louis, and Bridgeton facilities.

• Effective referral intake as outlined in the admission workflow process, provides analytical insight into the admissions data and referral patterns for effective and sustained business development.

• Assists with effective pre-cert authorization processing (tracks for follow up and timely processing to ensure timely admissions from time of referral)

• Provides appropriate documents to Case Management team. Submitting patient data in HMS / Med Host when pre-admitting, and enters details of patients benefits and billing instructions.

• Secure the patient’s PHI. Scan completed documents, including insurance cards and photo ID.

• Leads the morning meeting providing facility census, budgeted numbers, along with current data for the morning. Communicate (admissions time, bed number, physician availability) to the hospital when there is a confirmed admission.

• Manages LOA's in HMS / Med Host, ensuring accurate entries for all LOA patient’s . Medical Support Specialist

The Judge Group- LHI - Remote

January 2022 to June 2022

• Answering inbound calls from patients who are looking to schedule appointments for COVID testing in their area. Document demographic and appointment related data with a high degree of accuracy.

• Providing adequate customer service for all other patients inquiries on their COVID testing appointments

• Identifying and resolving potential scheduling conflicts and escalating issues to leadership as necessary

• Follow up support calls when necessary, document call, and alert the management team of trending topics during inbound calls. Research required information using available resources Estate support representative

Strategic Staffing Solutions - St. Louis, MO

April 2021 to December 2021

• My responsibility at Wells Fargo was to assist the family members, beneficiaries, or person calling in to inquire or update INDIVIDUAL Brokerages, IRA, Estate, and Transfer on Death Accounts.

• Assist them step by step with processes to close down, and get transferred out. Customer Service Representative

Equifax Workforce - St. Louis, MO

November 2020 to April 2021

• My responsibilities were to take inbound calls from employees and assist with income verification, obtaining Salary Keys, and employment verification.

• Inbound calls from employees looking for assistance with obtains tax forms such as W-2 & 1099. Unemployment claims for different states, fax or mail documents to employees upon request. Baggage Service Agent

St. Louis Lambert Airport - St. Louis, MO

June 2019 to April 2020

• Responsibilities were to take claims for American Airline passengers delayed luggage; enter bags into the system that has not been claimed after each flight; luggage delivery claims; forward bags (city to city); enter damage luggage claims.

• Respond to claim inquiries. Make sure carousels are clear after each flight; make sure each passenger would be reunited with their luggage, including other lost items from the flights within 24 hours. Pharmacy Technician

Walgreen's Pharmacy - St. Louis, MO

June 2016 to November 2018

Adhering to HIPPA GUIDELINES daily.

Helps health care providers and patients by greeting them in person and by phone; answering questions and requests; referring inquiries to the pharmacist. Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs. Maintains a safe and clean pharmacy by complying with procedures, rules, and regulations. Protects patients and employees by adhering to infection-control policies and protocols.

• Organize medication; Dispense by reading medication orders and prescriptions; preparing labels; calculating quantities; assembling intravenous solutions and other pharmaceutical therapies.

• Maintains records by recording and filing physicians' orders and prescriptions. Generates revenues by calculating, recording, and issuing charges. Ensures medication availability by delivering medications to patients and departments.

Sales Associate

Macy's - Saint Louis County, MO

October 2015 to January 2018

• My responsibilities were to bring the magic to every customer in store!

• Work cash register, inventory, keep the store safe, clean, and help customers with any assistance while shopping.

Customer Service Representative

American Water - Alton, IL

November 2013 to April 2014

My responsibilities were to work in a fast paced call center assisting customers via inbound calls, with new service, cancelled services, and repairs.

• My impact at American Water was obtaining the knowledge about water very quickly, taking on leadership, and responsibility when necessary. I used my computer skills to help me advance in my speed on each call while being knowledgeable about the services. Sales Representative / 3rd Party Claims Representative GC Services - Weldon Spring, MO

March 2009 to February 2012

My responsibilities were to work in a fast paced call center. Inbound and Outbound calls being made with the attempt to collect a debt, sale services for our client, and schedule repairs.

• Outbound calls to customers to conclude outstanding accounts.

• My impact on this company was by keeping my QA scores above and beyond expectations, and keeping the customer, and the client happy.

• My skills were my basic computer, dependability, and professionalism. Education

High school diploma in General

Valley Park Sr. High School - Valley Park, MO

September 1999 to May 2003

Skills

• Proficient in Microsoft Office (Word, Excel and Outlook)

• Pharmacy Technician

• Prior Authorization

• Effectively handle multiple tasks simultaneously.

• Demonstrate ability to acquire and apply knowledge rapidly.

• Independent work with minimal supervision; contribute help and support to the team.

• Strong communication; interpersonal skills.

• Data Entry and Time Management.

• PTCB

• Billing

• Cash Handling

• Customer Service

• Inventory

• Pharmacy

• Typing

• HIPAA

• Medical Billing

• Cold Calling

• EMR Systems

• Medical Terminology

• Packaging

• Pharmacy Software

• English

• Order Entry

• Insurance Verification

• Epic

• Medical Records

• Front desk

• Microsoft Office

• Medical Scheduling

• Computer Operation

• Hospital Experience

• Computer Skills

Assessments

Protecting patient privacy — Proficient

March 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Medical terminology — Completed

March 2022

Understanding and using medical terminology

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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