Fatima Delacruz

Pleasant Prairie, WI

224-***-****

ad2tlu@r.postjobfree.com

Lake County Press, Customer Billing Specialist April 2021 - Present Branded Merchandise Buyer December 2021 - June 2022 Receptionist April 2021 - December 2021

-Develop and execute buying plans and sales strategies.

-Coordinate Sales process with all departments.

-Negotiate with customers to close deals and increase sales.

-Train and assist new employees with receptionist duties and customer billing specialist duties.

-Developed and executed efficient systems to streamline customer billing specialist tasks. Jackson Hewitt Tax Service, Tax Preparer January 2008 – April 2021

-Organized, collected and analyzed financial data. Summarized findings and communicated refund and payment options to clients.

-Utilized specialized tax software to prepare and process tax returns.

-Researched tax topics and client-specific tax inquiries.

-Developed and maintained client relationships.

-Assisted team mates with income tax returns that are considered complex, typically business returns or returns with investment income.

Kwik Trip Inc., Sales Associate September 2016 – October 2017

-Assisted Customers in locating and purchasing products.

-Backed-up teammates by stepping in to help in the kitchen, stocking shelves or running the cash register as needed.

-Lifted heavy items (50 lbs or more) for restocking shelves.

-Stocked, rotated and kept inventory for all products. Speedway LLC, Sales Associate February 2015 – April 2016

-Assisted customers with purchasing store products, fuel and lottery tickets.

-Answered questions about store products.

-Assisted teammates with any outstanding tasks in order to keep the store in order and on track with daily goals.

Key Lime Cove, Front Desk Specialist March 2013 – April 2016

-Managed front desk tasks for the entire hotel, including greeting and checking in customers.

-Answered guest questions about the hotel facilities or surrounding neighborhood.

-Fostered strong working relationships with all hotel departments.

-Registered guests, assigned room keys, logged requests and delivered requested items to guests. Skills

Fluent in Spanish and English Fast and adaptable learner Excellent customer service skills Proficient in Microsoft Office Word and Excel Efficient and quick problem solver Proficient in Opera operating system

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