CASSONDRA BOYD, SHRM-CP

404-***-**** Loganville, GA 30052

ad2tln@r.postjobfree.com http://linkedin.com/in/cassondraboyd CAREER SUMMARY

Certified Human Resources professional adept in designing and administering policies, recruiting, onboarding and compensation plans with 13 years of experience and proven knowledge of team building, development, compliance, employment law and relationship management.

PROFESSIONAL EXPERIENCE

Opendoor

Senior HR Generalist/ Junior HRBP, April 2021-June 2023 Anticipated and planned for long-term human resource needs and trends in partnership with business management. Headed and executed all onboarding throughout the enterprise including automation assistance. Resolved and conducted complex and sensitive employee relations issues and worked with management to improve work relationships and productivity.Aided in the formulation of objectives for personnel policies and procedures, and manpower goals. Assured company policies administered fairly and consistently throughout the area of responsibility. Performed advanced employee investigations including support and counseling regarding personnel and job-related conflicts, problem solving and dispute resolution, managing employee performance issues, review, and assessment of termination requests; conduct exit interviewsCoordinate the administration of all Leave of Absence programs and processes including transitional work and accommodations. Perform audit and compliance functions as requested on items such as audit reports verification, commission reports and payroll information. Maintain employee records in compliance with state and federal requirements.

SPAR IT Solutions, Atlanta GA

HR Manager, January 2020-April 2021

Consistently recruited excellent staff. Maintained smooth onboarding process. Trained, counseled, and coached staff. Resolved conflicts through positive and professional mediation. Carried out necessary administrative duties. Conducted performance and wage reviews. Developed clear policies and ensured policy awareness. Created clear and concise reports. Produced engaging presentations. Maintained and reported on workplace health and safety compliance Handled workplace investigations, disciplinary, and termination procedures. Maintained employee and workplace privacy. Oversaw and administered company’s immigration process, including requesting various work visas and employee authorization sponsorships. Processed offboarding of termed employees. Ethicon, Division of Johnson and Johnson

Assignment Through Cavalier Workforce

Sr. Talent Advisor, January 2019-December 2019

Managed hiring manager relationships and interacting with client’s ensuring all contingent labor needs are fulfilled. Managed the staffing and requisition fulfillment process. Communicated with HR to make sure that proper feedback, projections, and critical communications are being relayed in a timely manner. Maintained the VMS with details of staffing, hiring and on-boarding process of the contingent workforce. Provided strong professional management of the onsite contingent workforce to include, but not limited to, recruiting, interviewing, screening, selection, orientation, coaching, counseling, and disciplinary actions up to and including releases/terminations based on client guidelines. Ensured metrics, SLA’s, forecasts, and market trend data are shared proactively with all client sponsors. Worked with the client to help identify departments, skill set categories, divisions assisting in cost savings, risk aversion and efficiencies. Conducted new hire orientation with all prospective candidates including subcontracted corp-to-corp staff per client guidelines. Created and presented Annual or Quarterly Business Reviews. Monitored and addressed issues and concerns with the contingent workforce. CareerBuilder, Atlanta, GA

Operations and HR Specialist, Oct 2018-November 2019 Oversaw Global Talent resources to offshore tasks for entire organization while executing Operational consultation and strategy to internal partners for fulfillment of CareerBuilder products and services. Managed and tracked hiring and terminations for global talent. Partnered with Product and Technology teams to automate tasks and provide customers with self-service abilities. Designed and deployed scalable processes to drive consistency and quality across all interactions. Handled escalated technical issues during fulfillment by working with technology and product teams to troubleshoot and provide advanced solutions as needed. Facilitated Task management with all offshore accounts. Created multiple presentations and spreadsheets for company usage. Overhauled and managed department site on company intranet for efficiency and employee usage. Recruited for IT, Cloud Services, Managerial and Customer Service Personnel. Randstad, Alpharetta, GA

Recruiting and Onboarding/ Talent Development Specialist, Sep 2016 – October 2018 Actively identified staffing needs and gaps. Proposed and managed changes necessary to cover risks and improvement of onboarding processes. Conducted interviews for all clients assigned. Recruited and Extended offers. Completed onboarding and orientation for 15 MSP Partners and Clients. Insured compliance in benefits and training for over 400 contingent workers on assignments in over 30 US States, staying abreast of federal, municipal and local laws. Developed training programs to ensure employment engagement and retention. Slashed Client turnover by 30% by providing continued support and monitoring national salary averages Joined DE&I tram as data collector and analyzer. Initiated weekly video calls with Clients to address escalated issues, review new tasks assigned and ensure client satisfaction. Organized continued training for all clients assigned. Conducted Biweekly business review of best practices for customer retention and gain. Investigated payroll issues or concerns with all assigned talent. Worked hand in hand with managers for employee’s career development plans. North Atlantic Security, Columbus, MS

HR Manager, Jan 2010 – August 2016

Developed all compensation and benefit plans. Reviewed and documented compliance with mandatory and non-mandatory training, continuing education, and work assessments. Recruited, interviewed and facilitated the hiring of qualified job applicants for open positions; collaborated with departmental managers to understand skills and competencies required for openings. Conducted background checks and employee eligibility verifications. Implemented new hire orientation and employee recognition programs. Addressed all employee harassment allegations, work complaints, and other concerns. Created and completed personnel action forms for all employees. Represented organization at personnel-related hearings, claims and investigations. Maintained company compliance with federal, state, and local employment laws and regulations, and recommended best practices. Continued knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management and employment law. EDUCATION

Certifications and Licenses

Society for Human Resources Management (SHRM)

Certified Professional, 2022

Capella University, Remote

Completed certifications in Project Management, Statistics, Developing Effective Teams & Essentials of Managing Conflict

(December 2019)

Mississippi State University, Mississippi State, MS Completed coursework towards Bachelor of Business Administration Business Administration (May 2011) Northwest Community College, Senatobia, MS

A.A. Education (May 2006)

ADDITIONAL SKILLS

Multiple ATS, HRIS, CRM and VMS systems including ICIMS Workday, Beeline, Fieldglass, Zendesk, ADP, BambooHR, & HelpScout Employee Development and Training Program Implementation Project and Event Planning Labor Relations Succession Planning Diversity, Equity, and Inclusion Training Analytical Reporting Unemployment

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