Customer Service Relations
Resume:
www.linkedin.com/in/kell
y-lusk-a909b0a8
ad2tld@r.postjobfree.com
Franklinton, NC 27525
Sales
Scheduling
Customer Service
Project
Management
Nassau Community
College
Garden City, New York
Bethpage, NY
Bethpage Senior High
2004-2006
2000-2004
EDUCATION
EXPERTISE
ABOUT ME
With over 20 years of experience in customer service, I am a dedicated and driven professional who takes pride in ensuring high-quality customer satisfaction. My work is centered around empathy and building strong customer relations. WORK EXPERIENCE
REFERENCES
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Paralegal
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Owner N&L LLC
English Nicole Torres Elizabeth Curatolo
LANGUAGE
KELLY LUSK
C u s t o m e r S e r v i c e
M a n a g e r
In my role, I successfully managed the scheduling for a team of 40 employees, created new menus, provided training for new staff members, handled customer relations, resolved conflicts, tracked inventory, consistently achieved and surpassed sales goals, implemented new procedures, managed daily cash handling, organized and executed events, and maintained strong relationships with vendors.
Bar Manager
June 2017- July 2020
Real McCoys
The main responsibility is to act as the primary contact between customers and field technicians, ensuring a smooth and successful transaction. Additionally, managing and training a small team of office staff, overseeing 5+ locations on the East Coast, and dispatching qualified employees. This role involves handling a high volume of inbound and outbound calls to convert prospects into customers, setting daily, monthly, and quarterly goals to meet sales quotas. Other tasks include communicating accurate quotes to clients, implementing new ideas and systems to enhance customer satisfaction, and reviewing and organizing a high volume of client orders. It is important to recognize and understand the needs of each customer in order to increase customer loyalty. Office Sales Manager
June2021- Present
Specialized Refinishing Company
Answered emergency calls and gathered necessary information. Dispatched appropriate emergency response personnel and provided pre-arrival instructions to callers in emergency situations. Maintained accurate records of calls and dispatch activities. Coordinated communication between emergency responders and other agencies. Monitored and tracked the status of ongoing emergency situations. Remained calm and professional in high-pressure situations. Followed established procedures and protocols for emergency response. Continuously updated knowledge of local geography, landmarks, and resources.
911 Dispatcher
July 2020-March 2021
Raleigh Wake Emergency Communications
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