Entry Level Executive Assistant

DENISE CAMPBELL

Cincinnati, OH *****

859-***-**** - ***************@*****.*** - WWW: Bold Profile

PROFESSIONAL SUMMARY

Organized and dependable procees driven Administrative Professional successful at managing multiple priorities and leading with a positive attitude. I have a strong willingness to take on added responsibilities to meet team goals. I'm looking to find something that focuses more on relationship building and less on back office accounting.

Ideal role would be in-service to clients or staff with the potential to have community involvement or serve the greater good in some way. I am comfortable in all professional settings from C-suite to entry level and strive to create efficiency and reduce obstacles in all that I do. SKILLS

Coordinating Schedules/Meeting

Planning

Allocating Resources

Report Writing

Business Administration

Expense Reporting

Presentation Development

Business Writing

Invoice Processing

Recruiting/Training

Office Management

Advanced MS Office Suite

Bookkeeping

Public Speaking

Event Planning

Social Media/Hubdoc/Mailchimp

WORK HISTORY

08/2022 to Current Operations Director

BFM & Associates LLC – West Chester, Ohio

Streamlined operations by implementing efficient processes and policies, resulting in improved book keeping and reduced building costs for tenants and owners. Developed excellent relationships with vendors to successfully execute complex projects on time and within budget constraints.

Managed financial resources with a focus on cost control, leading to significant savings without compromising service quality or tenant, client or staff experiences. Negotiated contracts with vendors, ensuring competitive pricing and favorable terms for the organization.

Built strong relationships with stakeholders at all organizational levels, fostering collaboration between departments for optimal results. Implemented new technologies to optimize expense reporting, tenant CAM reconciliation and monthly money movement.

Managed all book keeping and Quickbooks entries as well as expense reporting and tax prep.

Manged Business Banking and AP.

Managed all supply ordering.

Client engagement when needed in person and by phone, utilizing CRM management.

Event planning and client communication as needed. 11/2019 to 08/2022 Client Relationship Manager

Sutton & Associates – Springdale, OH

Strengthened client relationships by maintaining regular communication and addressing concerns promptly utilizing CRM for record keeping. Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.

Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.

Developed strong rapport with clients through consistent follow-up and attention to detail.

Calculated RMD payouts and prepared preliminary numbers for client meetings. Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.

Provided C-Suite level Executive Assistant support to Owner including phone answering, email management, scheduling, gate keeping as well as business planning, record keeping, office management and IT support. Lead all marketing efforts and holiday mailings.

02/2018 to 11/2019 Executive Assistant to the CEO

Colliers International – Cincinnati, Ohio

Streamlined executive communication by managing emails, phone calls, and scheduling appointments.

Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.

Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.

Improved office efficiency by implementing new filing systems and document management processes.

Supported executives in decision-making processes by conducting research and presenting findings in clear formats.

Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.

Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.

Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.

Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.

Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.

Facilitated training and onboarding for incoming office staff. Screened calls and emails and responded accordingly to support executive correspondence.

Transcribed meeting minutes to support sales, business development and senior management teams.

Updated and maintained confidential databases and records. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president. Manged Marketing Team.

03/2017 to 12/2017 Executive Assistant to the Chief Executive Officer Amend Consulting – Cincinnati, OH

Supported CEO by managing all emails as him, on his behalf, phone calls, and scheduling appointments.

Enhanced productivity by managing CEO's daily calendar. Maintained confidentiality and demonstrated discretion with sensitive documents, ensuring proper storage and distribution as needed. Input and distributed weekly sales reports.

Created and packaged presentation materials as needed using Power Point, etc. Researched potential Client and COI's and created one pagers for CEO reference prior to first time meeting.

Assisted with ad hoc administrative tasks including payroll and productivity calculations on a weekly basis.

02/2013 to 02/2017 Project Manager

LF Creative Group – Cincinnati, OH

Established effective communication among team members for enhanced collaboration and successful project completion while managing personalities and communication styles between artists, fabricators and executives. Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results. Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.

Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle. Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track through KPI's project milestones. Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts by implementing the "Project Post-Mortem".

Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry sector throughout each stage of the project life cycle. this proved especially important with clients like Disney, etc. who abide by strict California regulations.

Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

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