I would like to find a position in customer service. I have worked in major call centers,

and I have also been a part of different office environments. My qualifications range, but are not limited to telecommunications, data entry,accounts payable/receivable,company collections,several computer programs,billing, entering payments,and I used a wireless headset, I took customer personal credit card information, I was able to meet and exceed any required sales quota, and I have the ability to adapt to and work well in any setting I am put in. I have also been able to work one on one with major businesses, offering their company medical/life insurance. I am detail orientated,and adapt to any skill or project placed in front of me. I served in the Army and credit my abilities to that. I would like the opportunity to continue using the skills I've acquired, as well as learning new ones, and becoming apart of another successful business. Stephanie M. Dahms

107 Brandywine Pl

Lansing, MI 48906

517-***-****

ad2tl3@r.postjobfree.com

Telecommunications,Data Entry,Collections,Billing

My Management skills were utilized quite a bit in the military. I have learned how to listen to the client,and this is a huge skill set that telemarketers, and other call center agents need to acquire. I also have the ability to listen to the customer and go above and beyond to ensure proper service to that customer. I have the leadership skills to work as a group, or work on an individual project to make sure it gets done promptly, and correctly. RELEVANT SKILLS & EXPERIENCE

EMPLOYMENT HISTORY

Customer Service Representative/Company Collections/Telecommunications, Comlink/Great Lakes Comnet E Lansing, Mi 05/2014-04/2016 My job entailed but was not limited to,taking calls from residential, and business customers regarding their account. I also was involved with billing, data entry, trouble shooting,late notices,multi screen computer usage,processing new and original business contracts,maintaing and managing customer accounts, and I was also apart of the company business collection end, and assisted in other departments of the company. Marketing Manager, Eagle Eye Home Improvements Lansing, MI 01/2013-04/2014 My duties include,but not limited to managing and oversight of the telemarketing room, handling customer complaints,light billing,accepting payments,meeting daily and weekly quotas,keeping track of the leads, gererating payroll,scheduling,doing new hire interviews,and reporting weekly with percentages of lead to sales. I also was in charge of keeping the moral positive, and making work enjoyable, fair,and productive. I am a go above and beyond and pride myself in working hard, and exceeding expectations. OBJECTIVE

EDUCATION & TRAINING

Diploma, all general/ choir/ foreign language, Peace Lutheran School, MI, K-8th Diploma, all general/ computers/foreign language, Heritage High School, MI, 4 year(s) not completed, Criminal Justice, Delta College/Lansing Community College, MI, 2 year(s) CERTIFICATES & LICENSES

Military Driver/ POL Certificate, Army National Guard, SC Customer Service Representative, Healthcare Solutions Agency Okemos, MI 01/2011- 09/2012

I worked one on one with major corporations, and business offering them health coverage. Data entry, multi-phone line, computer, printer, mailing, and organizational skills were used and needed for this job. Weekly meetings were used to discuss the weeks percentages.Strong customer service was a huge part of this job since we spoke with the business owners and their secretaries to make sure a good contact was made, and that a resepectable impression was made with our clients. Customer Service Agent, Evolve Teleservices E.Lansing, MI 02/2007-11/2009 I was part of their outbound department. Only certain people were hired for this position. I ranked at a high level, and exceeded any goal amount I was given. This department was in charge of calling back to perspective clients, offering them our product at a reduced price, and trying to over come their reason for the initial objection. Credit card information, data entry, customer service, billing and shipping were needed and used for this job. HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS

I was able to volunteer for different activities through the National Guard. I also received several vocal awards,in which I represented my school district regularly,and bringing back the first place awards.