Joy Evers

Enterprise, AL, ***** +1-321-***-****

ad2tkx@r.postjobfree.com

www.linkedin.com/in/joy-evers-10846526

Summary: Highly knowledgeable, licensed Real Estate Broker with more than twelve years of experience in high-volume real estate operations and property management. Extensive record of initiative and leadership, resulting in measurable contributions to company profitability, productivity, efficiency, and strategic objectives. I have been working in the finance services industry for over 18 years in various roles from Senior Management, customer service, sales, to research, reconciling and processing high volume, high dollar agent commission payments for different insurance and investment carriers.

SKILLS

Leasing * Property Management * Accounts Payable/Receivable * Sales* Marketing * Collections * Administrative Skills * Commission Specialist * Call Center Experience * Incoming Calls * Outgoing Calls * Management * Scheduling * Bilingual* Fluent in Spanish * Licensed Real Estate Agent * Payroll * Cold Calling * Field Inspector* Human Resources * Customer Service * Problem Solving * Strong Organizational Skills * Loss Control* Proficient with Loss Control360 *Proficient with Microsoft Suites *Proficient with QuickBooks* AL Broker License: 157990* KY Broker License: 272497* TN Real Estate Broker License: 325889

EXPERIENCE

Certified Draw Inspector 1/2018 - Present

TRINITY FIELD SERVICES, LLC, DALLAS, TX US

● Tasked with residential and commercial on-site inspections and providing detailed reports on the progress of the project according to the approved plans and budget.

● Conducted construction draw inspections before funds are released to borrowers, to verify that the work has been completed.

● Conducted Services Feasibility Analyses which included detailed estimates of completion for each line item, interior and exterior photos to support all estimates of completion.

Field Site Inspector 1/2016 – 12/2022

UNITED FIELD CHASE, BOCA RATON, FL US

● Conducted commercial site and loss control inspections for lenders to ensure safety and compliance with building codes and regulations.

● Provided objective and operational analysis of new businesses to payment processing providers to assess operational status and legitimacy of merchant accounts applicants.

● Performed commercial and residential collateral inspections of customers with loans in default. Submitted reports detailing findings and any actions taken.

● Identified risk and items that are outside of underwriting guidelines.

Real Estate Broker & Property Manager 1/2012 – 7/2023

VETERANS REALTY SERVICES AND PROPERTY MANAGEMENT, CLARKSVILLE, TN US

● Real Estate Broker and Property Manager in Tennessee and Kentucky.

● Marketed properties, conducted showings and open houses for clients. In addition, to advising and assisting clients with buying or selling properties.

● Conducted move-in and move out inspections for rental properties, drafted lease agreements and collected fees from tenants and property owners.

● Met with prospective tenants, showed them available properties, and assessed their applications in accordance with anti-discrimination laws.

Operations Manager 1/2006 – 1/2012

FWH & ASSOCIATES, INC, MELBOURNE, FL US

Operations Manager and Agency Delegate for the 5th largest Blue Cross Blue Shield of FL independent insurance agency in the Central Region.

● Verified, reconciled, and processed high volume, high dollar, commission payments for multiple insurance and investment carriers.

● Responded to agent's payroll inquiries, resolved pending, hold and chargeback disputes.

● Processed payroll for agents in 12 satellite agencies, handled accounts payable and receivable, and prepared quarterly tax forms.

● Conducted year-end closing functions and completed corporate income tax forms.

● Assembled and presented consolidated financial statements, general ledger accounting and efficiency reports including ad hoc reporting.

● Recruited, processed contracts, and conducted training for new insurance agents.

● Handled customer complaints and insurance claims as needed.

● Optimized and implemented procedures for higher efficiency and to grow the company.

Assistant Manager 1/2005 – 1/2006

SOUTHERN CAPITAL FINANCE, MELBOURNE, FL US

● Processed new auto loans, collected payments for existing loans, conducted cold calling and collection of past due accounts.

● Recruited, interviewed, and trained new collection agents. Evaluated employee performance and conveyed constructive feedback to improve skills.

● Processed payroll and handled accounts payable and receivable.

● Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies. Increased collection revenue by 20%. Senior Router/ Customer Service Representative 1/2004 – 1/2005 APPLIANCE DIRECT, MELBOURNE, FL US

● Routed and scheduled appliance deliveries for all three stores, addressed customer's delivery complaints as needed and provided high-quality customer service to customers.

● Verified orders by comparing names and quantity of items packaged with shipping documents. Handled customer complaints and provided appeasements when needed.

Customer Service Representative 1/2002 – 1/2004

SNELLING PERSONNEL SERVICES, W MELBOURNE, FL US

● Conducted data entry, mail sorting, filing, phone answering service and other duties.

● Handled outgoing and incoming calls in a high paced, call center setting.

● Updated account information to maintain customer satisfaction.

EDUCATION

• Associates of Arts 7/2009

Brevard Community College, Palm Bay, FL

• High School Diploma 5/2000

American Military Academy

• NAR Commitment to Excellence Endorsement 5/2020

• Pricing Strategy Advisor Certification 2020

• E-Pro Realtor Certification 2020

• Res.net Certified- Agent ID 330-***-****

Contact this candidate