Customer Service Support Specialist

SB Stacy Brown

Bossier City, LA ***** 318-***-****

************@*****.***

PROFESSIONAL

SUMMARY

Experienced Customer Service agent with over 20 years of experience working in the Financial, Hospitality/Tourism, and Communication Industries. Excellent reputation for resolving problems and improving customer satisfaction. Adept at assisting customers and responding to queries, managing customer accounts and customer information,

SKILLS Ability to work in a fast-paced

environment

PC proficient

Able to learn and work

independently and exhibit

ownership in a team environment

Self-motivated

Excellent written and verbal skills

Strong problem solving

Detail-oriented with a focus on

quality and accuracy

Banking regulatory knowledge

Customer Service

Inbound And Outbound Calling

Complaint Resolution

Ability To Communicate

Effectively

Call Center

WORK HISTORY CONSUMER ACCOUNT SPECIALIST 09/2022 to 12/2023 Strategic Staffing Solutions/USAA Remote

Answered members questions, provided detailed instructions on submitting CIP documentation, and reviewed submitted documentation to determine acceptability per USAA policies.

Adhered to standards of quality and service as well as all compliance requirements.

Performed general account maintenance such as removing restrictions on deposit accounts and updating/verifying member's contact information. BUSINESS ONLINE TECHNICAL SUPPORT SPECIALIST 06/2014 to 09/2020 TELEPHONE BANKING, CHASE BANK

Assisted 80-120 business customers with website navigation, payroll, ACH/ online bill payments, and features of the company website per day Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Facilitated huddles and meetings in absence of the Unit Manager BRANCH OPERATIONS SUPPORT SPECIALIST 12/2012 to 07/2014 RETAIL TELEPHONE BANKING, CHASE BANK

Served as a direct liaison between retail customers and branch bankers to provide solutions regarding online complex problems, escalated complaints, or disputes.

Collaborated with team members to achieve target results and effective working relationships

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork CONSUMER ONLINE SPECIALIST 03/2010 to 12/2012

RETAIL TELEPHONE BANKING, CHASE BANK

Assisted retail customers with website navigation, features, and general logon concerns

Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor

Responded to customer issues and resolved complaints by leveraging knowledge.

Collaborated with team members to achieve target results CUSTOMER ACCOUNT SPECIALIST 09/2005 to 03/2010

RETAIL TELEPHONE BANKING, CHASE BANK

Assisting customers with debit card maintenance, check orders, and financial concerns

Reviewed account activity to assess the financial status and evaluate discrepancies

Set up new customer accounts and update existing profiles with current information

Evaluated customers' potential needs to make appropriate recommendations increasing customer satisfaction rate EDUCATION Some College (No Degree) BUSINESS ADMINSTRATION/MEDICAL ASSISTANT

Bossier Parish Community College, Bossier City, LA High School Diploma 05/1992

Parkway High School, Bossier City, LA

Contact this candidate