Rosenette Theodule

Front Desk Receptionist

Orlando, FL 32839

ad2tjd@r.postjobfree.com

+1-321-***-****

Work Experience

Member Services Representative

Conduent - Remote

December 2022 to Present

Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound

Work with my team and management to provide a professional experience during all interactions with customers and prospects

Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motion. lead qualification, lead conversion, health checks, Interpreter and Translator

LanguageLine Solutions - Remote

July 2021 to April 2023

• Translate a question or request clearly and accurately, conveying phrasing and intention as it relates to the subject.

• Convert dialogue and convey the intent of the original speaker, understanding that many idioms and slang terms do not translate exactly between languages.

• Assist the company with written and oral communication as needed.

• Submit translations to appropriate management for review as needed. Sales and Leasing Consultant

Highmark Residential - Orlando, FL

April 2020 to August 2022

Provides current and prospective residents with the best possible customer service to retain residents and lease properties.Discovers, engages, and advances each prospect and follow up until they have set an appointment, found a home within our portfolio, or decided not to move.Displays a high level of integrity and professionalism at all times in dealing with residents, prospects, employees, and outside contacts.Handles incoming sales by phone, email. Provides accurate information to residents and prospects in a courteous manner and fills all reasonable requests or requirements. Shift Supervisor

HMSHost - Orlando, FL

May 2019 to March 2020

• Delegate tasks to restaurant staff and supervise their performance

• Maintain a fully-stocked inventory and order food supplies, as needed

• Manage dining reservations

• Arrange to have shifts covered (when employees take time off)

• Help staff resolve on-the-job challenges

• Track daily costs and revenues

• Balance the cash register at the end of the shift

• Coordinate with suppliers as they deliver food product orders

• Ensure client satisfaction and gracefully handle any complaints

• Open or close the restaurant (when responsible for the first or last shift)

• Inform the next Shift Manager about pending tasks

• Report maintenance and training needs

Sales and Leasing Consultant

First Communities Management - Orlando, FL

March 2018 to May 2019

• Recording and updating details of prospective and existing landlords and tenants into computer database swiftly.

• Examining properties and informing maintenance staff of issues.

• Advertising available properties and conducting property tours as part of marketing activities.

• Screening prospective tenants to ensure they meet eligibility requirements.

• Completing lease applications and assisting with verification of application information.

• Informing prospective tenants of results.

• Inspecting properties when tenants take occupation and vacate.

• Liaising with tenants to provide information and address their complaints and concerns.

• Maintaining and storing documentation effectively.

• Accepting rent payments, security deposits and other applicable fees. Customer Service Representative

SUNSHINE STATE Health Plan - Orlando, FL

April 2015 to September 2017

Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources

• Provide assistance to members and/or providers regarding website registration and navigation

• Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application

• Process written customer correspondence and provide the appropriate level of timely follow up

• May coordinate member transportation and make referrals to other departments as appropriate

• Maintain performance and quality standards based on established call center metrics including turn- around times.

Leasing Consultant

AGPM, LLC - West Palm Beach, FL

September 2012 to April 2015

• Show apartment units to prospective tenants and process move-in paperwork for qualified applicants

• Maintain a strong closing ratio

• Encourage prospective tenants to lease from us by positioning our property and its units in a favorable light and offering the best possible customer service

• Set and achieve sales goals each quarter, motivating the leasing agents in the office to follow your lead

• Train leasing agents in effective closing techniques

• Ensure that all community areas, including the club house and leasing office, are in perfect condition

• Process service requests from tenants and ensure prompt response to inquiries

• Answer incoming telephone calls

Education

Associate in Medical assistant

Southern Technical College - Orlando, FL

April 2018 to June 2019

High school

Skills

• FRONT DESK (Less than 1 year)

• BILINGUAL

• EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS

• Front Office

• Reception

• Receptionist

• Scheduling

• Billing

• Data Entry

• Filing

• Microsoft Office

• Organizational Skills

• Clerical

• Microsoft

• Inventory

• Excel

• Fair Housing Regulations

• Sales Experience

• English

• Customer Service

• Yardi

• Computer skills

• Caregiving

• Home care

• Property management

• Property leasing

• Microsoft Excel

• Microsoft Powerpoint

Certifications and Licenses

HHA

May 2015 to Present

HIPAA

November 2018 to Present

OSHA

November 2018 to Present

CPR Certification

Additional Information

Skills

•Experience working in a corporate environment. Ability to balance workloads efficiently, Analytical, and able to work in a constantly changing work environment, able to learn programs and process quickly. Computer literate & internet savvy with excellent verbal and written communication skills. Extremely good people skills. Ability to maintain strict levels of confidentiality in handling sensitive information. Flexible, willing to take on more responsibility as needed, and devote time necessary, Front Desk, Front Office, Reception, Bilingual

Contact this candidate