SAMAPIKA PADHY

E-mail: ad2tja@r.postjobfree.com Mobile: +1-732-***-**** LinkedIn: Samapika Padhy

SUMMARY

• A PMP, CSQA and ITIL certified IT Quality Assurance Manager with 24 years of IT experience in both product, service-based companies managing global teams across geography encompassing 2+ years of work in client facing role in onshore in USA (Leading insurance company in Nashville, TN and Leading bank in Alpharetta, GA, and Govt. companies in UK.

• Working experience in multiple domains including Telecom (OTN), BFSI, Retail, Healthcare.

• Stellar experience in Project management, Quality management, Requirement gathering, Scope Definition, Scope management, Project plan, Change Control management, Time and Cost management, Budget management, Risk management, People management, Vendor management.

• Stellar experience in QA management of product releases.

• Effectively Interface, collaborate with geographically dispersed stakeholders including product line managers, system engineering, Architects, development teams, IT teams, Lab team, PMO team in US & UK.

• Deep expertise in Agile delivery model, managing scrum of scrums, sprint planning, review of sprint progress, scrum board management, sprint closure in JIRA.

• Proven expertise in Quality management; defining robust QA processes through PDCA.

• Strong experience in requirement management and defect management in JIRA, HP Quality Center.

• Effectively drive quality delivery by influencing Change Control Board decisions on product release scope and change management.

• Managed multiple scrum teams to handle multiple GA releases and multiple patch releases for various customers with 0 slippage following agile delivery model.

• Managed the project within budget, scope, schedule, quality.

• Efficiently interface for New Product Introduction team to ensure Quality Assurance of the product before GA of new releases with various customers.

• Stellar expertise in conducting root cause analysis (RCA) of customer issues reported from field and taking corrective actions to ensure robust QA processes.

• Consistently achieved organization level quality standards with New Customer Defects Ratio

(NCDR) below maximum permissible limit set for the product.

• Handled offshore transitioning including knowledge transition from client at onsite in UK, setting up of the team and resources at offshore, setting up of the QA processes.

• Contributed to RFP response.

• Managed project through HP project and portfolio management (PPM).

• Stellar expertise in managing global teams of 60+ people spread across different time zones along with multiple vendor partners.

• Built and motivated high-performing global teams along with multiple vendor partners, fostering collaboration, innovation, training, and knowledge sharing.

• Defined and tracked team Vision, Strategy, Execution and Metrics (VSEM).

• Proven expertise in establishing high performed team through hiring, grooming, mentoring and performance management.

• Conceived multiple ideas and developed 2 automation accelerators for quality check and defect reporting, leveraged the accelerators to improve productivity by 20% and added to Accenture's asset pool.

SKILLS:

Management Program & Project management, Quality management, Budget Management, Planning, Risk identification & Mitigation, Change Management, Facilitation, Implementation, Stakeholder/Vendor management, RFP response, Client interfacing, Defining VSEM, People management.

Domain & Process Telecom-OTN (CWDM, DWDM, SDH/ SONET), BFSI, Retail, Healthcare, ITIL, Waterfall, Scaled Agile, Scrum of Scrum Technical Test Architecture & Automation, C, C++, JAVA, Python, VB 6.0, JSP, HTML, My-SQL, MS-Access, MS SQL Server, Oracle, UNIX, Win Tools Selenium, RQM, RFT, QTP, SilkTest, LoadRunner, JIRA, Quality Center, PVCS, CVS, Clientele, OnTrac, Citrix, Rally

Productivity Applications PPM, Microsoft 365, SharePoint, JIRA, Confluence EDUCATION & CERTIFICATIONS:

• Masters in computer Application, Berhampur University, Odisha, India

• Bachelors in Science, Berhampur Women’s college, Odisha, India

• PMP, CSQA, ITIL V3, Business Analysis

REWARDS:

• Quality award in Nokia

• Individual Propel Award – Accenture

• Feather in My Cap – Wipro

PUBLICATIONS:

• Fault Management Testing In Optical Networks using NMS- Springer Link

• Bioresource Inventory Using Remote Sensing for Regional Energy Planning- Indian Institute of Science, India

• Comparative analyses of classification approaches for bioresource mapping from remotely sensed data (IRS 1C LISS III)- National Remote Sensing Agency, India EMPLOYMENT HISTORY:

With a worldwide customer base of 548, Nokia’s NMS product WS-NOC (WaveSuite- Network Operations Center) is an integral part of Wave Suite product from Nokia which provides applications that help plan, design, manage and control optical networks and their operations. WaveSuite NOKIA Nov. 2015 – Nov. 2023

Role: Technical Manager

applications provide an integrated solution to lower network total cost of ownership and grow revenue by delivering a differential customer experience. WS-NOC with capability of managing 8000 network elements supporting 2M ports provides leverage on stable and efficient platform for a best-in-class operational flow of the entire optical network lifecycle. Its DDOA paradigm streamlines operations in OTN i.e., design optical network configuration, deploy the network configuration, operate, and administer the configurations, Data collection, Reporting & Trending. WS-NOC centralizes and consolidates multiple functions of optical networks from a premises to access to metro to core to subsea. It provides support in Node management, topology management, connections management (for both managed plane and control plane), fault management, performance management, REST NBI/ Kafka for operations and Administration management, Ethernet service manager (ESM), License management.

WaveSuite Optimizer (WS-O) is an optimizing application that rides over WS-NOC. WS-O is used to deploy optimizable OMS links on NEs and view optimizable channels used in WS-NOC. It helps a deployed network to be optimized or redesigned based on the customer’s need derived through the quality of the network. It provides tools that enable to maximize network performance and prepare for the unexpected using multilayer scenario analysis. Responsibilities:

As Technical Manager for WS-O product and OTN module of WS-NOC product, responsibilities include:

• Manage a global team of 60+ people spread across different time zones along with multiple vendor partners.

• Accountable for budget utilization, resource, work allocation, risk analysis and mitigation, schedule management and quality management

• Requirement understanding in liaison with product line managers, system engineering, Architects, and development teams.

• Review the estimations and finalize the scope of the release.

• Review test strategy and customer use case scenarios on managed plane, control plane (ASON- L0, L1, MRN), mixed plane covering equipment management, node management, performance monitoring, alarms management, bandwidth utilization, operations & administration management.

• Review of multi-hop core network set up using simulators including different network configuration i.e., CDC-F, CF, iROADM, ConfigD, AC/DC covering PHN, OCS, Compound NE, Cluster NEs.

• Being the single point of contact for PSS team, closely collaborated from NMS team to get the real HW for different network configurations to test WS-NOC.

• Review of test automation coverage and identify new areas for automation to achieve BU level productivity target. With a long-term goal of 0 manual test cases, achieved 60% test automation coverage by creating 1.1 million+ automated test cases.

• Certified in ITILV3, 8 years of experience to collaborate with IT team and lab teams to manage assets requirements including hardware, software, licenses for our product delivery team.

• Track and monitor the progress of QA activities in JIRA and intervene as needed to meet interim milestones; Provide weekly status updates to senior management.

• Embrace a culture of continuous improvement through the rigorous application of PDCA and robust phase containment practices.

• Drive quality delivery by influencing Change Control Board decisions on product release scope and change management.

• Interface onsite team for New Product Introduction team to ensure Quality Assurance of the product before go-live of new releases with various customers.

• Responsible for root cause analysis of customer issues reported from field and take corrective actions to ensure robust QA processes.

• Responsible for multiple scrum teams to handle multiple GA releases and multiple patch releases for various customers.

• Define scope and project objectives for multiple parallel projects in the program.

• Interface with both internal and external teams participating in the program and project.

• Develop detailed work plans, schedules for each project and program, owners and prepare status reports for relevant stakeholders.

• Responsible for project progress tracking, analysis, risk identification, escalation to the right team.

• Identify critical path and track it closely.

• Conduct retrospectives and document on what went well, what did not go well and the improvement or learnings.

• Present project progress and the status to senior management.

• Define & drive VSEM (Vision, Strategy, Execution and Metrics) for the team to align with company level goals.

• Responsible for hiring, grooming, mentoring and performance management of the team.

• Create an amicable atmosphere for team to nurture and bring out the best by participating in Ideas generation workshop, brainstorming sessions, knowledge sharing sessions, trainings etc.

• Empower after-care/customer support teams with deeper knowledge of new features through engaging demo sessions on the latest product release. Project Description:

The centralized test automation framework support is the key to the success of BU level goal on delivering high quality product while maximizing code coverage in test automation. It provides the platform with a common set of tools and libraries for a unified approach to automate test cases across teams in NOKIA’s Wave suite products.

Responsibilities:

Being the Technical Manager for centralised test automation framework support the responsibilities involve:

• Understand requirements, conduct feasibility analysis, risk management, work allocation & prioritization.

• Integrate interim automation milestones into delivery planning to guarantee progressive test automation coverage and a streamlined path to release.

• Identify and fill the gaps in current automation framework support. NOKIA Nov. 2015 – Aug. 2018

Role: Technical Manager

• Forge a strategic partnership with the IT build team to seamlessly integrate and run automated tests, driving continuous reduction in campaign run time.

• Proactively address automation framework issues and defects identified by the QA team, ensuring continuous improvement and reliability of the testing process.

• Elevate the value of test results reports by enriching them with actionable insights, trends, and clear recommendations.

• Empower the QA team for sustained excellence with consistent knowledge-sharing sessions on test automation best practices, framework utilization, and effective test result analysis.

• Leverage the automation framework to showcase its value proposition by consistently broadcasting “What Is New”, covering the newly supported features to the project teams.

• Instrumental in setting up and managing a global team of 60 members generating annual revenue of $4.5 million.

• Managed quality assurance of multiple projects running in parallel.

• Liaison with multiple stakeholders for requirement gathering, scope defining, schedule finalizing.

• Allocate resources (Human, Hardware, software).

• Prepare WBS and track the progress using PPM.

• Review test strategy, Test Plan, test progress.

• Managed defects life cycle through QC.

• Managed full test cycle including test architecture, test estimation, planning, team building for manual as well as automated testing for both functional and non-Functional requirements.

• Conducted test automation feasibility study for test cases.

• Managed automation of test cases using QTP.

• Conducted performance testing using LoadRunner and shared the reports with client on daily basis.

• Automated PMO budget allocation using macro for client.

• Interacting with all the relevant stakeholders across globe while being accountable for all the deliverables.

• Provide weekly status updates to client for the team.

• High focus on quality of the deliverables using Phase Containment Techniques while ensuring on time project delivery.

• Building successful teams while optimizing the utilization and effectiveness of the team to serve multiple testing services to client.

• High focus on continuous improvements within the team and organization level.

• Responsible for hiring, grooming, mentoring and performance management of the team.

• Conceived multiple ideas and developed 2 automation accelerators for quality check and defect reporting, leveraged the accelerators to improve productivity by 20% and added to Accenture's asset pool.

• Received Individual Propel Award for delivering High Performance from Accenture.

• Conducted various trainings at organizational level on Project Management, Testing domain and professional soft skills.

Accenture Services Pvt. Ltd. Sept. 2013 – Nov. 2015 Client: Leading Insurance Company in USA

Role: Offshore Test Manager

• Liaison with multiple stakeholders for requirement gathering, scope defining, schedule finalizing.

• Allocate resources (Human, Hardware, software).

• Review test strategy, Test Plan, Test scenarios and test cases, test progress.

• Managed defects life cycle through QC.

• Managed full test cycle including test architecture, test estimation, planning, team building for manual as well as automated testing for both functional and non-Functional requirements.

• Interacted with all the relevant stakeholders across globe while being accountable for all the QA deliverables.

• High focus on quality of the deliverables using Phase Containment Techniques while ensuring on time project delivery.

• High focus on continuous improvements within the team and organization level.

• Liaison with multiple stakeholders for requirement gathering, scope defining, schedule finalizing.

• Allocate resources (Human, Hardware, software).

• Review test strategy, Test Plan, test progress.

• Reviewed defects management through QC.

• Managed full test cycle including test architecture, test estimation, planning, team building for manual as well as automated testing for both functional and non-Functional requirements.

• Conducted test automation feasibility study for test cases.

• Managed automation of test cases using Selenium and RFT.

• Review Test exit criteria and prepare test closure report.

• Interacting with all the relevant stakeholders across globe while being accountable for all the deliverables.

• Provide weekly status updates to client for the team.

• High focus on quality of the deliverables using Phase Containment Techniques while ensuring on time project delivery.

• High focus on continuous improvements within the team and organization level.

• Handled the responsibility of offshoring the testing service of a product of a leading insurance service provider in UK.

• Travelled to UK and lead the team at on shore during knowledge transition phase involving client and third-party vendor.

• Pivotal in establishing Testing Center of Excellence at offshore in the account. Accenture Services Pvt. Ltd. Sept. 2012 – Aug. 2013 Client: Leading Insurance Company in USA

Role: Offshore Test Manager

Accenture Services Pvt. Ltd. Nov. 2011 – Aug. 2012 Client: Govt. Body of Australia

Role: Offshore Test Manager

Accenture Services Pvt. Ltd. Dec. 2009 – Nov. 2011 Client: Leading Insurance Company in UK

Role: T-CoE Test Manager

• Established the test management methodologies and process with clear SLAs at BU level for T-CoE

• Handled IT asset management (Hardware, Software) through procurement, allocation.

• Conducted feasibility study of using RFT to automate test cases.

• Conducted training on test automation for team and automated the existing manual regression test pack using RFT.

• Managed and expanded TCoE responsibilities to serves additional testing requirements of the client.

• Review Test exit criteria and prepare test closure report.

• Interacting with all the relevant stakeholders across globe while being accountable for all the deliverables.

• Provide weekly status updates to client for the team.

• High focus on quality of the deliverables using Phase Containment Techniques while ensuring on time project delivery.

• Responsible for grooming, mentoring and performance management of the team.

• Managed multiple parallel projects with 25+ members working across geographies based out of USA, Manila, Mumbai, Bangalore.

• Liaison with multiple stakeholders for requirement gathering, scope defining, schedule finalizing.

• Allocate resources (Human, Hardware, software).

• Managed full test cycle including test architecture, test estimation, planning, team building for manual as well as automated testing for both functional and non-Functional requirements.

• Review test strategy, Test Plan, test progress.

• Reviewed defects management through QC.

• Conducted test automation feasibility study for test cases.

• Managed automation of test cases using RFT.

• Review Test exit criteria and prepare test closure report.

• Interacting with all the relevant stakeholders across globe while being accountable for all the deliverables.

• Provide weekly status updates to client for the team.

• High focus on quality of the deliverables using Phase Containment Techniques while ensuring on time project delivery.

• Liaison with multiple stakeholders for requirement understanding, scope understanding.

• Identify resources, prepare test strategy, test plan.

• Review test scenarios and test cases.

• Reviewed defects management through QC.

• Improved handshake process of Assembly testing and system integration testing.

• Review Test exit criteria and prepare test closure report.

• Provide weekly status updates to senior management for the team. Accenture Services Pvt. Ltd. Mar. 2009 – Dec. 2009 Client: Leading Retailer in USA

Role: Offshore Test Manager

Accenture Services Pvt. Ltd. Feb. 2007 – Feb. 2009 Client: Govt. of UK

Role: Offshore Test Lead

• Liaison with multiple stakeholders for requirement, scope, schedule understanding.

• Identify resources, prepare test strategy, test plan.

• Review test scenarios and test cases.

• Review defects management through Test Director.

• Mentor new joiners and the junior resources in the team.

• Liaison with multiple stakeholders for requirement understanding, scope, schedule understanding.

• Conducted feasibility analysis of test automation using SilkTest.

• Identify resources, prepare test strategy, test plan.

• Automated the test cases using SilkTest.

• Executed automated test cases and analyzed results report; took corrective actions to fix the issues if any.

• Log the defects and liaise with dev team to get the fix.

• Mentor new joiners and the junior resources in the team.

• Contributed to preparation of 6 weeks visibility plan being one among the first team to arrive at client site.

• Liaison with multiple stakeholders for requirement understanding on Consumer Loan Originating system.

• Prepared test plan, test cases and test data.

• Executed test cases and logged the defects in Clientele.

• Collaborated with client dev team for issue resolution and defects validation.

• As onsite test lead, coordinated with offshore team on requirement understanding, review of the test cases prepared by offshore team, defects logged by offshore team.

• Conducted knowledge sharing sessions with offshore team.

• Provided QA sign off for the releases.

Wipro Technologies Jan. 2006 – Jan. 2007

Client: Leading Insurance Company in USA

Role: Offshore Test Lead

Wipro Technologies Apr. 2004 – Dec. 2005

Client: Leading Telecom Company in USA

Role: Automation Test Lead

Wipro Technologies Apr. 2003 – Apr. 2004

Client: Leading Bank in USA (Alpharetta, GA)

Role: Onsite Test Lead

Wipro Technologies Feb. 2002 – Apr. 2003

Client: Leading Insurance Company in USA (Nashville, TN) Role: Onsite Test Lead

• Liaison with multiple stakeholders for requirement understanding on LifePro system.

• Conducted POC on feasibility of using WinRunner to automate the test cases.

• Prepared test plan, test cases and test data.

• Executed automated test cases and analyzed results report; took corrective actions to fix the issues if any.

• Executed test cases and logged the defects.

• Collaborated with client dev team for issue resolution and defects validation.

• Conducted knowledge sharing sessions for the offshore team.

• Provided automation results report to client QA manager. Calculate bio-resource inventory through compilation of data from government agencies and institutions, application of spatial and temporal analyses using remote sensing data, Geographic Information System (GIS technique) and conventional field survey (ground truthing).

• Data acquisition, loading, composite generation and georeferencing.

• Visit training sites / field trips for ground truth collection.

• Interpretation of IRS-1C satellite imageries, using the visual interpretation keys such as tone, color, texture, pattern, association, size, shape, topography, and drainage while mapping with field data.

• Extraction of statistics.

Wipro Technologies Sept. 2001 – Feb.2002

Client: Leading Logistics Company in USA

Role: Test Engineer

Wipro Technologies Aug. 2000 – Sept. 2001

Client: Leading Hardware Products company

Role: Test Engineer

Wipro Technologies Sept. 1999 – Aug. 2000

Client: Leading Telecom Company in Japan

Role: Developer

Indian Institute of Science, India Aug. 1998 – Sept. 1999 Client: Govt. of India

Role: Project Assistant

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