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PROFESSIONAL SUMMARY

Highly skilled and enthusiastic professional with more than 15 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

ACCOMPLISHMENTS

WORK HISTORY

Practice Manager

Oak Street Health 08/2021 - Current

SKILLS

Achieved Gold Quality Award through effectively helping with reach health metrics benchmarks set by Medicare on our entire patient panel.

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Board member of the Women's-PRG since 2021; helping to bring education, resources and mentorship to the women with OSH.

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Volunteer at the Bethany House since 2022; a domestic violence women's shelter; helped to organize and plan events and facility improvements.

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Coordinating appointments and meetings and managing staff calendars and schedules; Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity; quality control means on all services through computerized metrics verified through emr and multiple computer programs.

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Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

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Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

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● Provided supervision and management to team of support personnel. Boosted staff morale by offering constructive feedback and specific direction.

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● Addressed and remedied all patient or team member issues. Developed and implemented strategies to improve patient access, satisfaction and care quality.

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● Oversaw accounting, budgeting, and financial reporting.

● Created and implemented organizational policies and procedures.

● Trained interns and newly hired team members on office procedures Established additional

ventures from conception to

finished turn key functional

office-based revenue

programs: I.E. Office Base Lab

(surgical Center), Hyperbaric

Medicine, IAC Testing Center,

Peripheral Rehab, Nutritional

service

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Safety Director/Certified

HBOT

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● Microsoft/Google/EMR-Epic

● Healthcare Management

Resource

Utilization/managment

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Policy and Procedure

Development/implementation

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Strategic/Workflow

Planning/Managment

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● Schedule Management

● Payroll Administration

● Regulatory Compliance

Employee

Performance/Managment

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Budget Oversight/Resource

Allocation

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Policy

Development/Compliance

Advisory

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● Performance Metrics

● Technology integration

Quality assurance/Process

improvement

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Risk management/Marketing

strategies

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Conflict resolution/Effective

communication

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Customer service/Client

consultation

●

Team building/Staff

development

●

● Operational Records

Jennifer Doederlein

Practice Manager

Downriver Heart and Vascular Specialists 08/2012 - 06/2021 EDUCATION

Monroe County Community

College

05/2012

Associates of Business in

Marketing, Nursing

CERTIFICATIONS

and computer system.

Developed close working relationships with front office and back office staff.

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● Supervised team of 20 office personnel.

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

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Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

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Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

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Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

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Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

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Spearheaded and implemented new projects to expand scope of engagement.

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Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

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Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

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Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

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Coordinating appointments and meetings and managing staff calendars and schedules; Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity; Perform testing: EKGs, EECP, SET Therapy, Nuclear stress Testing; Recording patients' vitals and medications, scribing and all front office jobs as needed to cover employees.

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Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.

●

Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

●

● Ordered all office supplies and kept check on inventory levels.

● Provided supervision and management to team of support personnel.

● Addressed and remedied all patient or team member issues. Developed and implemented strategies to improve patient access, satisfaction and care quality.

●

● Oversaw accounting, budgeting, and financial reporting.

● Consulted with healthcare professionals on business decisions. Developed policies and procedures for effective practice management.

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● Created and implemented organizational policies and procedures. Developed close working relationships with front office and back office staff.

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● Supervised team of 52 office personnel.

● Assessed processes and procedures, complying with OSHA, and HIPAA Maintenance

● Critical Thinking

● HIPAA Guidelines

Nursing Operations

Management

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Quality Control/Problem

Identification

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Hiring and recruiting and

training

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Hyperbaric Oxygen

Technologist certification -

Aug 2021 to Aug 2024

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Wound Care certification- Aug

2021 to Aug 2022

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Assistant Office Manager

Monroe Cardiology-Promedica 07/2005 - 08/2012

regulations.

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

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Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

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Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

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Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.

●

Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.

●

Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

●

Spearheaded and implemented new projects to expand scope of engagement.

●

Defined testing protocols, quality assurance initiatives and clinic policies and procedures.

●

Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.

●

Scheduled surgeries, managed pre-certifications and verified insurance coverage.

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Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

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Developed policies and procedures for effective pharmacy management.

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Successfully negotiated client contract renewals to create increased revenue.

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Performed testing: EKGs, Nuclear stress Testing; Recording patients' vitals and medications and all front office jobs as needed to cover employees.

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Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.

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Transferred and directed phone calls, guests, and mail to correct staff members.

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Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Delivered top-notch administrative support to office staff, promoting excellence in office operations.

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Created and updated records and files to maintain document compliance.

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Offered technical support and troubleshot issues to enhance office productivity.

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Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.

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● Conducted research to assist with routine tasks and special projects. Drafted agendas, recorded minutes and generated documents to facilitate meetings.

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Coordinated board and committee meetings, schedules, information preparation and distribution.

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● Maintained computer and physical filing systems. Created, maintained and updated filing systems for paper and electronic documents.

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Coached new hires on company processes while managing employees to achieve maximum production.

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Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

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Organized meetings for executives and coordinated availability of conference rooms for participants.

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