Sterile Processing Customer Experience

Tiffany J. Shaffer

662-***-**** ***********@*****.*** Horn Lake, MS

PROFESSIONAL SUMMARY

Accomplished medical certified, leader successful in policies, procedures, surgery preparation, training, and problem resolution. Demonstrates a career in executing departmental mission, vision, and outstanding customer experience. Well known for soliciting coaching, establishing professional development, and securing year over year high performance. Proven experience in effective communication, team building, and relationship building. Highly effective collaborator, mentor, and cultural change agent.

DETAILED EXPERIENCE

Gastro One, Memphis, TN

SCOPE Technician

(2023-Present)

Successfully cleaning fujifilm scopes daily for patients with digestive health problems.

Processing upper scopes, standards scopes, hybrid scopes, and pediatric scopes into the medivator machines for high level disinfected.

Making sure the medivator machines are operating properly and functioning well to clean the scopes.

Changing the OPA Cidex solution, filters, and using the test strips to check if the OPA Rapicide Cidex solution is detect concentration that the solution is passing to sterilize the scopes.

Answer multiple telephone calls about the fujifilm scopes.

Regional One Health Hospital, Memphis, TN

Certified Sterile Processing Technician III (2018–2023)

Successfully decontaminate, clean, sterilize and reprocess patient equipment and surgical instruments.

Direct and assist for sterile processing to offer sterilized instruments in accordance with medical standards.

Effectively apply principles of aseptic techniques to ensure guidelines and infection control procedures are met.

Effectively maintain inventory for medical supplies and instruments as well as properly transfer to storage.

Consistently support anesthesia, burn, trauma and general surgery service lines and more as requested.

Accurately assemble high variety of complex surgical instruments and instrument sets.

Manage and troubleshoot cleaning, disinfecting, and using ultrasonic washers to clean instruments.

Proficient in operating endoscopic lumen, cleaners, and wash contaminators ensuring accurate cycles.

Assemble and process instruments into auto claves to kill all bacteria and spores.

Successfully complete the autoclave records, placing the biological tests and integrators on each load.

Oversee testing biological indicators, reading test results to ensure accuracy for patient care.

Methodist University Hospital, Memphis, TN

Certified Sterile Processing Technician II (2013-2018)

Provided clean instruments to surgeons to provide extraordinary service to patients.

Managed testing of cidex solutions with test strips to confirm accurate patient test results.

Completed processes to disinfect GI scopes and vaginal probes for patient excellent care.

Effectively operated scope Medivators, maintained inventory for medical supplies and sterilized products.

Cleaned, disinfected, and Tee Probe disinfectors, Medisafe, and steam sterilizers.

The MED, Memphis, TN

Transporter (2009-2012)

Provided outstanding customer service to patients, using emotional intelligence to prepare them for surgery.

Managed and transported blood and specimen to unit floors or laboratory to ensure proper storage and safety.

Successfully transported patients to X-Ray ensuring patients are knowledgeable and prepared for the procedure.

Collaborated with hospital staff to ensure patients transported to/from testing and surgery areas i.e. wound care, GI lab and scanning.

EDUCATION

Northwest Community College, Southaven, MS

Associate Degree of Health Science 2017

Methodist University Hospital Memphis, TN

License Certified Sterile Processing Technician 2020

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