Shariff Jamison

Brooklyn, NY *****

ad2tib@r.postjobfree.com

+1-347-***-****

Willing to relocate: Anywhere

Work Experience

Customer Service Representative 2

Zinnia - Topeka, KS

October 2022 to Present

• Taking calls and giving life insurance information.

• Giving policy status updates on new business and existing policies.

• Making escalation requests for policy processing and interest rates adjustments.

• Send applications and transfer forms to new and existing customers. Dispatcher

MV Transportation - Brooklyn, NY

January 2023 to August 2023

• Taking calls giving drivers directions on their route.

• Creating and adjusting schedules for the drivers.

• Giving updates to passengers.

• Providing great customer service.

Driver/Swabber

LabQ Diagnostics - Brooklyn, NY

December 2021 to December 2022

• Picking up van from the holding lot driving to assigned locations.

• Setting up the site for the medical swabbers to provide COVID test to the public.

• Providing PCR and rapid testing to the public.

• Closing the site at the end of the shift and driving the van back to the holding lot. Call Center Agent

Acacia Network - New York, NY

March 2018 to December 2021

• Taking calls.

• Doing client intakes.

• Discharging clients.

• Submitting and finalizing rosters.

• Sorting out mail.

ABM Janitorial

ABM Industries, Inc. - New York, NY

February 2018 to August 2019

• Cleaning classrooms.

• Cleaning bathrooms

• Cleaning hallways

• Mopping, Sweeping, Waxing floors.

Taxi Dispatcher/Parking Attendant

ABM Industries, Inc. - Queens, NY

May 2014 to November 2018

• Dispatching taxis.

• Resolving conflicts.

• Writing summons to drivers.

• Keeping the taxi line in order.

• Providing customer service to passengers.

Maintenance/Driver

Women In Need - Brooklyn, NY

January 2015 to September 2016

• Driving to assigned apartments doing inspections.

• Discharging clients.

• Cleaning out apartments for new intake clients.

• Cleaning the office.

Call Center Agent

Opinion Access - Queens, NY

December 2012 to January 2014

• Taking a high volume of calls.

• Giving surveys too clients.

• Documenting data.

• Providing customer service.

Call Center Agent

1199 SEIU - Manhattan, NY

July 2009 to August 2011

• Providing customer service.

• Giving surveys.

• Enrolling union members into Healthcare plans.

• Monitoring calls.

• Making appointments and meetings for union member. Education

High school diploma

Thomas Jefferson High School - New York, NY

September 2001 to June 2005

Skills

• Cold calling

• Customer service

• Maintenance

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