Sherrill Martin

Houston, TX

ad2thr@r.postjobfree.com

+1-936-***-****

Authorized to work in the US for any employer

Work Experience

Explanation of Benefits Representative

American Life - Houston, TX

November 2022 to Present

Explanation of life and health benefits, appointment scheduling, insurance sales and customer service. Dispatcher

Aero Auto Transport

May 2022 to Present

Customer Service Technician

HGS - Texas

February 2021 to April 2022

I was a technician support for a phone, internet and cable company. I responded to customers inquiries, prossed payments, made payment arrangements, troubleshoot equipment and sales

Customer Service Representative

Liberty Mutual Insurance - Houston, TX

October 2020 to February 2021

50 plus Incoming calls helping customers with their accounts. Sales, setting up appointments for technician visits for customers help customer make payments, setting up payment arrangements and handling explanation.

The Healthcare Aid

Avatar - Texas

September 2020 to January 2021

Home health care. I cared for patients in their home ROI Specialist

Advantmed - Houston, TX

October 2019 to August 2020

I routed to different clinics and hospitals to audit and process their medical records. Cook/Prep

Fast Asian Restaurant - Humble, TX

January 2018 to August 2019

Prepared seafood and Chinese food.

Served customers with a smile.

I accomplished team work by helping cash customers out and also help with clean up. Cafe Associate

Sam's Club - Humble, TX

October 2017 to February 2018

I showed great Customer Service. Worked as a team member Cleaning, Stocking, Food Service, Cashier and preparing food for customers.

Medical Records Technician

Himagine Solutions - Houston, TX

June 2016 to June 2017

Worked with several other coworkers prepping, scanning, indexing, and checking in records. I also received and routed medical records. Interacted and communicated easily with department personnel and the public.

Sales Associate

Dollar General

January 2016 to July 2016

Interacted and communicated easily with department personnel and our customers. I prepared merchandise for sales floor.

Directed individuals to merchandise locations. Suggested accessories and complementary purchases. I also maintained adherence to all company protocols. I monitored entrances, exits and looked for signs of theft.

I kept my work areas clean and neat at all times. Reported incidents to management. I provided repeat customers with exceptional care and attention.

Prioritized and accomplished wide range of tasks each shift. And I worked collaboratively in team environment.

Home Health Aide

UnitedHealth Group

January 2015 to January 2016

• Assisting with personal care: bathing and grooming, dressing, toileting, and exercise.

• Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands. Education

Associate in Billing and Coding in Billing and Coding Fortis College - Denver, CO

2012 to 2014

Associate in Medical Billing and Coding

Concord College

September 2005 to October 2006

Skills

• CPT Coding

• Phone Etiquette

• hpf horizontal patient folder (3 years)

• Microsoft Office

• Computer literacy

• RETAIL SALES (5 years)

• Eclinics

• Medical Records

• Caregiving

• Customer Service

• Insurance Verification

• Medical Billing

• Microsoft Word

• Customer support

• Computer Skills

• Epic

• Case Management

• Word processing

• Organizational skills

• Microsoft Powerpoint

• Medical Terminology

• Athenahealth

• Office Experience

• Public relations

• Windows

• Time management

• Typing

• Medical Office Experience

• eClinicalWorks

• ICD-10

• Physiology Knowledge

• Medical Coding

• Customer Service (10+ years)

• Microsoft Outlook

• Documentation review

• Anatomy Knowledge Excellent organization skills and detail oriented.

• Scheduling

• Medical Coding

• Data Entry

• Managed care

• ICD-9

• Analysis skills

• Microsoft Access

• Leadership

• Records management

• Administrative Experience

• Call Center

• Excellent communication skills

• Triage

• HIPAA (8 years)

• Communication skills

• Medical Records (4 years)

• RECEPTIONIST (2 years)

• Clerical experience

• Medical receptionist

• Medical Scheduling

• Microsoft Excel

• Multi-line phone systems

• Customer Service (10+ years)

• HCPCS

• ICD Coding

• Computer Skills

• Filing

• EMR Systems

• Technical support

• Multi-line phone systems

• Hotel experience

• English

• Hospital Experience

• Health information management

• Logistics

Certifications and Licenses

CPR Certification

Assessments

Call center customer service — Proficient

January 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical billing — Proficient

January 2023

Understanding the procedures and forms used for medical billing Full results: Proficient

Protecting patient privacy — Proficient

January 2023

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Customer service — Proficient

April 2023

Identifying and resolving common customer issues

Full results: Proficient

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

August 2022

Responding to customer situations with sensitivity Full results: Proficient

Work motivation — Proficient

March 2020

Level of motivation and discipline applied toward work Full results: Proficient

Data entry: Attention to detail — Proficient

February 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Basic computer skills — Proficient

January 2023

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Inside sales — Proficient

April 2022

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Medical terminology — Proficient

December 2022

Understanding and using medical terminology

Full results: Proficient

Sales skills — Proficient

August 2022

Influencing and negotiating with customers

Full results: Proficient

Medical receptionist skills — Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Scheduling — Proficient

February 2023

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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