Customer Service Quality Assurance
Resume:
L
Melissa
Lundberg
**********@*****.**
m
Hastings, MN 55033
SUMMARY
Detail-oriented worker skilled at providing professional cleaning services to clients, maintaining equipment and implementing new cleaning procedures. Demonstrates dedication to customer satisfaction, reliability and taking pride in job well done. Hardworking employee with customer service, multitasking and a keen eye to details. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised, as well as a great team player, and quickly mastering new skills.
SKILLS
Customer Service
Regulatory Compliance
Employee Training
Relationship Building
Team Collaboration and Leadership
Task Delegation
Attention to Detail
Driven and Determined
Incident Response
Quality Assurance
EXPERIENCE
Part Owner
Hastings, MN
M&K Cleaning, L.L.C./ Aug 2020 to Current
Formed and sustained strategic relationships with clients. Prioritized and organized tasks to efficiently accomplish service goals. Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Forecasted customer demand to set prices or credit terms for goods or services. Identified areas of improvement within the organization's processes related to part ownership roles.
Implemented successful business strategies to increase revenue and target new markets.
Created strategic plans to ensure long-term success of the business. Determined pricing for products or services based on costs and competition. Established relationships with potential new customers in order to increase sales. Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Set pricing structures according to market analytics and emerging trends. Resolved customer complaints in a timely manner.
Assisted with customer requests and answered questions to improve satisfaction. Completed day-to-day duties accurately and efficiently. Delivered products to customer locations on time.
Identified needs of customers promptly and efficiently. Provided excellent service and attention to customers when face-to-face or through phone conversations.
Detail Cleaner
Hastings, MN
CrankyApe.com/ Aug 2022 to Jun 2023
Provided assistance in loading and unloading heavy equipment onto trucks or trailers when needed.
Kept a check on inventory levels of detergents and other items used during cleaning processes.
Drove vehicles to or from workshops or customer workplaces or homes. Cleaned interior and exterior of vehicles using water, soap, brushes, vacuums, and other cleaning agents.
Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
Transported materials, equipment or supplies to or from work areas. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assisted with customer requests and answered questions to improve satisfaction. Understood and followed oral and written directions. Identified needs of customers promptly and efficiently. Completed day-to-day duties accurately and efficiently. Positioned lifting devices to secure material or products for transport to designated areas.
Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
Relocated goods from dock area to appropriate storage locations. Noted and recorded receipt of materials on drivers' paperwork. Followed safe practices to mix and apply chemicals. Inspected loads prior to lifting to determine weight distribution and stability. Maneuvered forklift over and around loaded pallets, boxes and other materials. Maintained yard appearance, keeping ground clean and clear. Communicated with supervisor and other warehouse staff to coordinate work. Unloaded incoming items from trucks and rail cars and transported materials to staging area.
Bartender
Welch, MN
Treasure Island Hotel & Casino/ Jan 2022 to Jun 2022 Greeted guests with friendliness and professionalism. Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Performed opening and closing duties including restocking supplies. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Arranged bottles and glasses behind bar to make attractive displays. Neatly sliced and pitted fruit for garnishing drinks. Followed safety protocols while handling sharp tools or dangerous chemicals. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Processed payments accurately and efficiently with POS system. Attended regular training sessions to stay updated on new products or trends. Measured and mixed house ingredients to prepare both custom and menu drink orders.
Upsold customers from shelf to premium brands to help boost sales. Poured wine, beer and cocktails for patrons.
Identified needs of customers promptly and efficiently. Worked with cross-functional teams to achieve goals. Understood and followed oral and written directions. Assisted with customer requests and answered questions to improve satisfaction. Bartender
Hastings, MN
fraternal order of eagles/ Aug 2021 to Dec 2021
Cleansed glasses with sanitizing solution after each use. Greeted guests with friendliness and professionalism. Performed opening and closing duties including restocking supplies. Prepared cocktails from bar recipes and served wine, draft and bottled beer. Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
Arranged bottles and glasses behind bar to make attractive displays. Collected and organized daily till totals and tips. Made friendly conversation with customers to provide enjoyable bar experience. Planned and coordinated special events to boost customer numbers and profits. Followed safety protocols while handling sharp tools or dangerous chemicals. Cleaned up spills and broken glassware and safely disposed of sharp pieces. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Balanced daily registers and generated sales reports for management. Effectively multitasked within fast-paced environment. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Completed day-to-day duties accurately and efficiently. Janitorial Lead
Hastings, MN
Allina Hospitals & Clinics/ Oct 2008 to Mar 2020
Explained goals and expectations required of trainees. Ordered supplies as needed, including cleaning chemicals, paper products, mops, brooms.
Supervised the preparation of rooms for events such as conferences or banquets. Kept team safe by verifying proper use of safety equipment and techniques, and correcting missteps.
Developed training materials for new janitorial staff and conducted orientation sessions on proper cleaning techniques.
Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Achieved adequate coverage for jobs by setting effective schedules and assigning tasks to each worker.
Collaborated with multiple departments to maximize workflow and efficiency. Ensured all equipment was properly maintained and serviced according to manufacturer specifications.
Swept and damp-mopped private stairways and hallways. Provided guidance to janitorial staff on how to use specialized equipment such as floor scrubbers or carpet shampooers.
Coordinated with other departments regarding special event setup and cleanup needs. Checked quality of work regularly through inspections and official assessments. Monitored compliance with OSHA safety regulations related to sanitation practices and hazardous materials disposal procedures.
Managed the disposal of trash from buildings according to established guidelines and local laws.
Trained staff to follow team standards and use efficient techniques. Conducted regular meetings with janitorial staff to discuss performance issues or changes in policies and procedures.
Communicated with maintenance team on damages to repair. Sanitized and cleaned sinks, mirrors, toilets and showers. Mixed water and detergents or acids to prepare cleaning solutions. Performed minor repairs such as replacing light bulbs or fixing broken locks or door handles.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently. Assisted with customer requests and answered questions to improve satisfaction. Recognized by management for providing exceptional customer service. Polished furniture and room accessories to keep all areas bright and fresh. Responded promptly to customer complaints regarding cleanliness of facilities or services provided by janitorial staff members.
Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
EDUCATION AND TRAINING
GED
MN Department of Education Aug 2019
Roseville, MN
ACTIVITIES AND HONORS
I enjoy being outside on a nice day near the water. collecting different types of rocks, minerals, or unique finds, such as driftwood. Beginner rockhound, and enthusiast. I like to experiment with different types of rocks using my rock tumbler and polisher. i enjoy planting and gardening. Also, fishing is one of my favorite past times. ACCOMPLISHMENTS
I was chair of the largest community based / in-house non-profit charity called the Regina Foundation for a quarter when I worked for Allina Health Regina Hospital out of Hastings.
CERTIFICATIONS
Acquired an L.L.C. through the department of employment of MN, for a small cleaning buisness that my partner and I run together.
- I recieved my certification to work as a P.C.T. I aquired my certificate in December of 2023 with the state of Minnesota.
[Area of certification] Training - [Year]
REFERENCES
References available upon request.
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