Jessica Miltibarger

PROFESSIONAL SUMMARY

Production Supervisor with 10 years of experience in People Management and Development. Promotes training and development of all production associates to increase employee retention and productivity. Constructively develops new leadership through an array of challenging opportunities to boost morale and encourage associates to continuously improve. Motivates employees to align performance with company objectives to excel and supersede expectations in a fast-paced production environment. Superior competency in production scheduling, shift coordination, clerical responsibilities, and workflow management.

NILES, MI 49120

ad2thc@r.postjobfree.com

269-***-****

NSG Pilkington – Production Supervisor

Niles, MI • 09/2021 - Current

Promoted from production associate to Training Coordinator in March 2022, from there I was promoted to a Lead Shift Coordinator in February 2023, and received my promotion as Production Supervisor in May 2023.

• Ensure that all operators are properly trained, by shift leaders on how to safely handle all machinery, equipment, and chemicals in compliance with EH&S Policy.

• Establish a cohesive team between management and production departments to ensure an organizational goal of meeting and exceeding daily KPIs.

• Maintain effective relationships with all production support groups, Production Front Line Managers, and Production Associates to ensure all leadership works directly with personnel; to provide the best support group and team to drive production in meeting daily KPIs through SOP adherence and QIS.

• Manage the Continuous Improvement of Processes, training and, housekeeping (5s), daily performance management with the cells, and monitoring of efficiency in rotating personnel to optimize performance through cross-training.

• Directly work with Training Coordinator on People Placement and coordinate manning based on skill sets with competency requirements; for more difficult program variants.

• Assist Training Coordinator with feedback on performance evaluations with Front Line Managers and Production Associates skill sets and job performance; to better attain respective career goals and objectives with the company.

McDonalds (DAWA Enterprises) - Assistant General Store Manager

Berrien Springs, MI • 10/2017 – 09/2021

• Supervised Shift Leaders performance evaluations to train, encourage, and develop; on people management, leadership skills, problem solving, customer satisfaction, quality products, inventory control, equipment maintenance, maintaining Health, Food, and Safety Regulations, and job performance in motivating crew to meet daily targets. SKILLS

● CPR Certified

● Quality Inspection

Standards

● Production

Optimization

● Shift Coordination

● Clerical

● Team-Building

● Leadership

Development

● Team Leadership

● Collections

● Sales

● Marketing

● Merchandising

● Continuous

Improvement

● Food Safety Certified

● 5s

• Controlled inventory analysis to maintain inventory demand based on sales, direct/indirect labor, employee scheduling, payroll, and equipment maintenance in accordance with monthly budgets.

• Maintained compliance with all Federal, State, and Local laws/regulations with Food, Health, and Safety policies.

• Implemented new training program utilizing MCORP resources accessible, highlighting competency in proper training on food safety and production quality to achieve monthly OEPE goals, promote repeat business, and supersede Health Inspection Requirements.

• Managed direction and planning for shift coordination with focus on optimization of daily functions, exceeding customer expectations, and achieving targets.

• Identified and implemented viable strategies for continuous improvement of the efficiency in design of store layout and maintenance on equipment.

• Drive actions for improvement by defining areas for performance improvements with team members.

• Inspect work activities to ensure that all employees are following procedures to meet quality, production, and sales targets. • Resolved issues quickly to maintain productivity goals and customer satisfaction. Premier Rental Purchases (JK Enterprises) – Assistant Store Manager

Niles, MI • 05/2015 - 06/2016

• Managed Sales, overseen high-priority collection accounts, Promotional Planning, Merchandising, Scheduling, Training and Developing Account Managers and Sales Associates.

• Controlled Inventory Analysis; C.F.O.I. (Cash Flow on Investment) R.O.I.

(Return on Investment), and Inventory Depreciation.

• Analyzed customer account data to determine credit worthiness and problem solve avoidable late payments.

• Maintain compliance of ROSE Pest Control Inspections on return merchandise.

• Determined suitable requirements for customers with poor payment history to maintain and payout accounts successfully.

• Trained Account Managers and Sales Associates to set the expectations on Rental Agreements to decrease the amount of past due accounts, problem solve, and set accounts up successfully to maintain credit worthiness for repeat business.

• Managed, filed, and represented business on small claims judgments for high-priority past due accounts.

• Maintain organization on clerical responsibilities. Check N’ Go – Lead Customer Service Representative Niles, MI • 05/2012 - 12/2014

• Directly involved with 400+ accounts.

• Assisted with daily collection calls, courtesy calls, pay outs, loans, money orders, and check cashing.

• Served as Assistant to Store Manager and was directly responsible for managing hard collections and loan approvals.

• Input, reviewed, and analyzed daily sales, marketing, and collections.

• Trained Customer Services Representatives on Clerical duties, Banking, Data Entry, Loan Agreements and Requirements, Check Cashing, Opening/Closing Procedures, Account Resolution, and Collection Procedures.

• Implemented a system for high volume business to maintain organization, accuracy, and efficiency for customers and associates.

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