Ashley Doran Renee

Summary:

Ashley is an enthusiastic and passionate professional with experience in customer service, Insurance and financial backgrounds. She has experience handling inbound and outbound calls to resolve customer issues regarding credit, insurance, collections etc. Responsible for insurance sales, collect payments and premiums. Retain current insurance clients and answer any pertinent questions/concerns regarding their policy (policies). Proficient in Microsoft office, Microsoft Word, Excel and Outlook.

Skills:

Data Entry

Microsoft Office

Customer Service

Cold Calling

Microsoft Word

Accounts Payables

Office management

Insurance

Professional Experience:

Aladdin

Server

November 2022 to Present

Serving

Greeting

Customer service

Employment Gap: Taking care of ill family member.

Upstart – Remote

Credit Analyst

September 2021 March 2022

Assessing applicant information for approval.

Reviewing credit history and financial wellbeing.

Speaking with applicants to ensure accuracy of application.

Handle confidential personal information.

Dealing with fraudulent information and reporting it.

Employment Gap: Taking care of ill family member.

Borror - Columbus, OH

Leasing Agent

June 2019 to August 2020

Schedule and guide apartment tours.

Answer any relevant questions regarding leases.

Handle any maintenance requests and be the mediator between lessees and maintenance.

Accurately write leases.

Obtain rent money and charge appropriately when late fees were due.

Submit invoices for recurring property charger from outside vendors.

Employment Gap: Taking care of ill family member.

Nationwide Insurance – Columbus, OH

Insurance Agent/ Personal lines Retention Agent

June 2016 to October 2017

Retain current insurance clients and answer any pertinent questions/concerns regarding their policy (policies).

Cross-sell auto, home, motorcycle and boat insurance.

Explain every type of coverage on client’s insurance.

Collect premiums and monthly payments.

Use several software platforms to edit any coverage per client request.

Answer inbound and make outbound calls on a regular basis to check in with clients.

Connect with leadership and create ideas to manage clientele satisfaction.

Consistently one of the top performers sales and satisfaction wise on my team.

BMW Group Financial Services – Hillard, OH

Customer Relations Specialist/ Initial Quality Survey Team

July 2015 to June 2016

Responsible for identifying and escalating customer issues to the appropriate team for resolution.

Responsible for providing inbound customer service for US customers through direct contact with drivers, potential customers, and BMW employees.

Education:

Bachelor’s Degree – The Ohio State University - Bachelor of Arts in Communications – 2014.

Associates Degree – Columbus State Community College - Associates in Arts – 2013.

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