Shelton McClain

Braselton, GA *****

ad2tgm@r.postjobfree.com

+1-404-***-****

Objective: Dedicated and detail-oriented customer service professional with 3 years of experience in providing exceptional customer support. Seeking a remote customer service representative position at Moore Native to leverage strong communication skills, problem-solving abilities, and a commitment to customer satisfaction.

· 3 years of experience in customer service roles, demonstrating the ability to handle a high volume of customer inquiries and resolve issues effectively.

· Proficient in using customer relationship management (CRM) software to manage customer interactions and track inquiries.

· Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically.

· Proven record of meeting or exceeding customer service metrics, such as response times, resolution rates, and customer satisfaction scores.

· Highly adaptable and experienced in working in remote and virtual team environments. Work Experience

Professional Experience: Customer Service Representative Moore Native

May 2019 to August 2023

· Responded to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolution.

· Maintained a customer satisfaction rate of 85% through effective communication and issue resolution.

· Utilized CRM software to track and document customer interactions and follow up on open issues.

· Collaborated with cross-functional teams to resolve complex customer issues.

· Consistently met or exceeded company KPIs for response times and resolution rates.

· Assisted in training new customer service representatives. Education

Bachelor's degree in Software Engineering

Kennesaw State University - Marietta, GA

August 2019 to Present

Skills

• Problem Solving

• Time Management

• Customer Relationship Management (CRM)

• Conflict Resolution

• Multitasking

• Active Listening

• Excellent Phone and Email Etiquette

• Data Entry and Documentation

• Technical Troubleshooting

• Remote Work Proficiency

• Customer service

• Live chat

• Technical support

• Conflict management

• Software troubleshooting

• CRM software

• Customer relationship management

• Relationship management