Monica A. Arancibia

ad2tg3@r.postjobfree.com

**** **** ********* ** *** 110

Pompano Beach Florida 33069

Direct 954-***-****

Summary

Customer service oriented professional with hands on, bottom-line management style. Industry references will endorse my effective people skills, and accomplishments in staff motivation and development.

PROFESSIONAL SKILLS

• Bilingual (English / Spanish)

• Excellent customer service

• Task prioritization

• Excellent organizational skills

• Social Media

• Data entry

• Computer literacy: Microsoft Office 365

PROFESSIONAL HIGHLIGHTS

2115 Mandalay Holdings LLC January 2016 - Present

Property Manager

• Management over 8 Properties

• Coordinate Work Group

• Contact subcontractor, inspectors, Court representative

• Proposals

• Maintenance supervision

• Costume service especially with tenants

• Supervision of Leases, collect rent, renovations and apartment leasing

• Data entry

• Computer literacy: Microsoft Office 365

Stbc Properties LLC May 2015-Dic 2015

Leasing agent

• Customer Service

• Data entry

• Sell and rent properties

• In charge of maintenance

• Satisfy the buyer and seller

• Perform payments and collect rent

Farnam Reality Group February 2015-2015

Leasing agent

• Data entry

• Customer service

• Sell and rent properties

• Represent the broker

• Satisfy the buyer and seller

• Perform payments and collect rent

Cormudespa Corporation Pozo Almonte Chile November 2014-2015 English Teaching Assistant

• Preparing the class

• Helping with students

• Spanish/English translator

• Charge of students from first grade to eight grade

• Bilingual workshop

Capital Hill LLC Feb 2013- 2014

Property manager

• Microsoft excel

• QuickBooks

• Property Administrative

• Customer Service

• Generated tenant's correspondence and processed rental payments Mendaid Management Company April 2012-2013

Agent Property

• Microsoft excel

• Administrative Secretary

• Customer Service

• Generated tenant's correspondence and processed rental payments State Farm Insurance Company March 2011-2012

Costumer Service Receptionist

• Microsoft Excel and Word

• Provide administrative support to all sales staff

• Costumer Service

• Answering the telephone

Cristal Cleaning Services LLC, New Haven, CT. March 2007-2011 Manager

• Maintenance of all client files and communication.

• Provide administrative support to all sales staff.

• Customer Service

• QuickBooks

Premier Maintenance Incorporated, Milford, CT. July 2002-2005 Supervisor

• Responsible for the hiring, training, and supervision of a cleaning staff of twenty (20) people for a 245,000 square foot office building.

• In charge of purchasing of all cleaning products and equipment.

• Perform all on site human resource functions.

• Act as a liaison between building tenants, management, and PMI corporate executives. Wm. M. Hotchkiss Co., New Haven, CT. July 2001-2006 Leasing assistant

• Acting as a translator for tenant assistance for multi family portfolio.

• Provide prospective tenant tours and assistance.

• Generated tenant's correspondence and processed rental payments. Empire Property Management, Boston, MA. March 1998-2001 Receptionist

• Provided costumer service support for property management function.

• Assist staff as needed

• Generated tenant's correspondence and processed rental payments. TLC Cleaning Inc, Princeton, New Jersey Nov. 1995-1998 Receptionist

• Answering the telephone.

• Ordering of all supplies.

• Maintenance of all client files and communication.

• Provide administrative support to all sales staff. EDUCATION

University of Phoenix, Online School, Arizona Texas Associated Degree in Criminal Justice Field

Graduated in (2012)

Gateway Community College New Haven, CT.

Currently enrolled- general studies

Saint Gabriel's School Ohiggins 480 Quillota, Chile High School Diploma

Class President 1991 - 1994

References available upon request

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