JADE SUTTON

Experience

Education

January 2023-Current

Fraud Detection Specialist Barclay’s

Monitor real time queues and identify high risk transactions within the business portfolio.

Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.

Identify fraudulent transactions and cancel them from further processing.

Resolve queued transactions within the service level agreements to reduce potential revenue losses.Interact with banks and customers to validate information and to confirm or cancel authorizations.

Resolve customer issues within the scope of existing service level agreements.

Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.

Maintain fraud analysis models to improve efficiency and effectiveness of company systems.

Ensure confidentiality of all information collected during investigation.

Determine existing fraud trends by analyzing accounts and transaction patterns.

Identify system improvements to prevent fraudulent activities.

Recommend anti-fraud processes for changing transaction patterns and trends.

Recommend new software tools used for fraud detection, prevention and reporting activities.

Generate suspicious activity reports and risk management reports for managers.

August 2021 - January 2023

Family Resource Coordinator/Goodworks trainer/educator Goodwill of Delaware

Provide comprehensive case management for a grant-funded program designed to assist unemployed and underemployed individuals looking to secure employment and become self-sufficient.

Evaluate information derived from applicant interviews, case history and other pertinent sources to determine needs and eligibility for general resources and public assistance.

Collaborate and partner with community agencies to connect clients to wraparound services.

Effectively plan and organize assigned work, coordinate and deliver multidisciplinary services required to support rehabilitation programs; analyze and interpret complex and varied medical, psychological, and vocational reports. Establish and maintain appropriate relationships with families, schools, representatives of public and private organizations, providers of rehabilitation services and the general public.

Implemented and instructed an interactive training environment through on-the-job training, coaching and delivery of curriculum using e-training, group assignments and discussions.

Administered assessments, submitted monthly reports and invoices for each participant in the program.

March 2021- August 2021

Job Coach Fedcap Rehabilitation Services Inc New Castle Delaware

Co-develop employees plan for workplace success and monitor goals.

Implementation of assistive technology

Complete daily, weekly,monthly reports and invoices as required by the funder in a customized platform.

Adhere to mileage budget

June 2020 - September 2020

911 Dispatcher- New Castle County Public Safety New Castle County Delaware

Operated communication equipment to efficiently answer emergency and non emergency calls.

Provide pre-arrival instructions to caller, dispatch and emergency equipment

Answer, evaluate and prioritize incoming calls and digital requests for service.

Maintain positive written and verbal communication at all times

Consistently provide excellent customer service to all citizens and emergency responders

.October 2019 – June 2020

September 2020- March 2021

Instructional & Special Education Paraprofessional Delaware Department of Education, Kent County ILC & Appoquinimink High School

Provided assistance to special educations students in attainment of Individual Education Program goals and objectives

Monitored activities and behaviors of students to ensure a safe environment, as well as adherence to appropriate conduct and disciplinary controls.

Assist the teacher in the introduction and development of new skills to enable students to function effectively in the class environment.

Monitors activities and behavior of students to ensure physical and environmental safe keeping, as well as adherence to appropriate conduct and disciplinary controls.

September 2014 -September 2019

Health and Crisis Lead Paraprofessional NYC Department of Education

Implemented a behavioral management system that focused on positive choice making and improving the well-being of students by using Therapeutic Intervention in Schools Training.Organized faculty, student and family-based community events.

Assisted teachers in the introduction and development of new skills to enable students to function effectively in their class environment.

Work closely with classroom teachers to create lesson plans that are adequate for students pertaining to their individual education plan.

Assess student’s needs on a daily basis as it relates to academics, social, emotional and environmental challenges.

August 2011 –April 2014

Administrative Assistant Macy’s Brooklyn NY

Maintain all employee files, including facilitating completion of new hire paperwork at new hire orientation and the ongoing maintenance.

Act as a back-up for the processing of all data into the Peoplesoft system including but not limited to new hires, terminations, adjustments, data changes.

Act as a back-up to process timekeeping of all non-exempt associates identifying and addressing wage and hour issues that arise.

Conduct a new hire orientation as well as timekeeping training as needed.

Manage the e-verify process, as applicable.

Responsible for the follow up of form I-9 reverifications to ensure compliance.

Manage WOTC 8850 forms

Ensure compliance standards are maintained relating but not limited to, associate handbook, code of conduct, etc.

Prepare invoices for processing.

Prepare and follow up on all facility work orders.

Track completion of associate training on mandatory compliance training sessions.

Process gym memberships and review reconciliation with finance.

Access and distribute essential reports from to Executive team

Complete and distribute newsletters and distribute all employee communications

Assist with organizing weekly recognition rallies; maintain employee bulletin board program

Coordinate the interview process for the Management team

Perform administrative tasks for all new hire paperwork, input employee information into the PeopleSoft software

Monitor new hire orientation and training sessions as needed

Act as liaison to the District's Human Resources office for all HR issues and objectives

Coordinate and schedule all training; and orientation, maintain training room standards and supplies

Manages the pre-employment process, which includes complete job offer, background checks and proper completion of new hire on boarding forms

Coordinate distribution of all incoming communication (including phone, fax, email, mail and network printer.)

High School Diploma

Paul Robeson High School, Brooklyn, NY

Human Services

Mercy College, New York, NY

Behavior Technician trained

Autism Partnership Foundation

Skills

Proficiency in Microsoft Office 365

Case Management and talent acquisition reporting software (Citrix,Taleo, PeopleSoft, Captain and StandByMe)

Financial literacy (StandByMe© Certified)

Interpersonal Communication

Project Management

Behavior Management

October 2006-June 2011

Grounds Crew/ Airport Operations jetBlue Airways Long Island City NY

Accountable for servicing the aircraft as it arrives and departs at the assigned gate.

Maintained effective communication throughout the airline and its customers.

Assisted passengers in need and directed pedestrian traffic

Provide exceptional customer service

Conduct check in process for customers via computer

Verify customers personal identification

Announce flight arrivals, departures, and pre-boarding information via the public address system

August 2005-July 2006

Unit Secretary Newton Medical Center Covington GA

Communicated daily with physicians regarding patients’ illnesses and treatment schedule.

Retrieved, verified,updated and filed patient chart information including insurance proof to treatment

Accessed and updated medical records and billing information in the EMR

Scheduled in/out patient appointments as well as diagnostic tests and procedures at participating medical facilities

Managed switchboard and routed calls appropriately

Managed medical staff appointment calendar; placed patient reminder calls and gathered missing information in preparation for each business day

August 2004-August 2006

Patient Access Representative St. Joseph’s Hospital Atlanta GA

Conducted accurate patient interviews

Appointment scheduling, identified correct insurance plan, financial class and coordination of benefits

Collaborated with other hospital departments and medical doctor offices to secure accounts

Processed patients in a professional manner to avoid delay of treatment

October 1997-July 2002

Certified Nursing Assistant St. Olaf Residence Minneapolis MN

Turning or moving patients

Gathering medical supplies

Bathing patients

Grooming patients by brushing their hair, teeth, shaving them, etc.

Feeding patients and documenting their food and liquid intake

Checking vital signs such as blood pressure and heart rate

Answering patient calls

Documenting information

Cleaning rooms and bed linens

Stocking supplies

Assisting with some medical procedures

Safety procedures

Transporting patients

Taking care of wounds

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