Partnered with the leadership team to support the organization and implementation of

people processes, including the preparation of team correspondence, certificates, and employment papers and documents.

Managed payroll processes, ensuring accurate and timely payments to employees. Successfully recruited new candidates and contributed to the selection process, aligning talent with organizational needs.

Coordinated external hiring events and the internal selection process in collaboration with the Talent Acquisition team and leadership.

Orchestrated in-store learning initiatives and ensured training requirements were met while providing accurate reporting on headcount guidance to the leadership team. Assisted in writing and adjusting team members’ schedules, optimizing staffing levels for operational efficiency.

Coordinated and facilitated employee compliance training to ensure team members were up-to-date with current company compliance standards. Ensured managers were compliant with Equal Opportunity training requirements, providing necessary support and resources.

Administered documentation, including file maintenance and retention, throughout the employee lifecycle.

Assisted employees in finding answers to people-related questions by connecting them to appropriate resources in-store.

Promoted awareness of global wellness programs and created localized initiatives. Managed the administration, accuracy, and data entry in the time management system, and administered time away programs in-store. Gathered, summarized, and prepared locally relevant, store-specific employee data to support leadership decision-making.

832-***-****

ad2td9@r.postjobfree.com

Spring, Texas

C O N T A C T P R O F I L E

E D U C A T I O N

W O R K E X P E R I E N C E

University of Houston

2010-2011

Completed 28 credited hours towards a

B.S in Psychology

Bachelors of Science- Psychology

Lone Star College- University

Park

2008-2010

Completed 36 credited hours towards a

B.S in Psychology

People Operations Planner

Apple February 2021- Current

A L I A B A S R A W I

P E O P L E O P E R A T I O N S

P L A N N E R

Lead

Apple

Supported Store Leadership Team in creating exceptional customer experiences. Motivated and influenced team members, resolving conflicts and adapting to changing business needs.

Ensured efficient customer journeys, identified obstacles, and adjusted processes. Collaborated with Shopping Experience Manager to enhance customer access and reduce wait times.

Reviewed store reporting and customer feedback for continuous improvement. Identified training opportunities and suggested skill improvement plans. Drove adoption of new products, services, and company initiatives. Coached team members, maintained product knowledge, and aided customers with purchases.

Aligned store employees with performance goals and addressed feedback. Recommended staffing adjustments to meet changing needs and traffic patterns. Managed operational aspects, including cash, maintenance, and Loss Prevention. June 2019 - February 2021

Bachelors of Science- Psychology

S K I L L S

Compliance Expertise

Auditing and Reporting

Training and Development

Documentation and Record-Keeping

Communication

Problem-Solving

Payroll Experience

Recruitment

Operational Skills

Diversity and Inclusion Initiatives

A D D I T I O N A L S K I L L S

• Technical Skills: Microsoft Office, Apple

iOS/macOS products/hardware/software,

Troubleshooting and Repairing, UKG Software,

SAP Software, HireRight, ATP

• Leadership: Team Leadership, Mentorship

• Analytical Skills: Data Analysis, Reporting,

Stratigic Thinking, Attention to Detail, Research

• Customer Service: Excellent Customer

Relationship Management

With a decade-long tenure at Apple, I’ve specialized in HR processes, compliance, and organizational support, always upholding the highest standards of integrity and confidentiality. My expertise extends to fostering team collaboration, data analysis, and driving effective solutions, which have consistently enhanced HR operations. I am fueled by a deep passion for advancing in the HR field, with a particular focus on championing diversity, equity, and compliance. What sets me apart is my dedication to supporting and mentoring my team through various company challenges, finding immense satisfaction in helping colleagues navigate their support channels and benefits, making meaningful contributions to our collective success, and my unwavering commitment to equal opportunity solidifies my position as an invaluable asset to any HR team.

W O R K E X P E R I E N C E

Operations Expert

Apple

Ensured operational excellence in all inventory activities, contributing to sales and enhancing the customer experience.

Completed inventory receiving, counting, returning, and running tasks in compliance with Retail Inventory processes.

Proactively communicated with peers regarding the status of assigned inventory tasks.

Supported Operations Specialists in daily inventory tasks. Collaborated with the Operations Lead to promote understanding and awareness of inventory performance among all store employees.

Gathered and summarized inventory data to support leadership decision-making. Continuously ran audits, including daily, monthly, and yearly audits, to verify inventory accuracy and efficiency.

Monitored all inventory, including nonsellable items, in the inventory management system, ensuring accuracy and identifying variance trends. Partnered with the Technology & Merchandising Team to maintain accurate demo inventory records in inventory management systems. Identified, reported, and monitored transit reports, escalating issues to appropriate partners.

Utilized communication and training resources to stay updated with inventory process changes.

October 2016 - June 2019

Creative Pro

Apple

Promoted Apple’s ecosystem benefits, fostering themed learning activities for customers in areas like music, photography, art, and gaming. Maintained up-to-date knowledge of Apple products and trends, facilitating relevant workshops.

Efficiently planned and executed engaging workshops. Provided mentorship to Creative team members, leveraging feedback to enhance the store experience.

Empowered customers to explore personal interests with Apple technology. Proficiently managed technical support and device troubleshooting. Excelled in storytelling, teaching, and public speaking skills. Demonstrated expertise in using Apple products and apps for creative purposes. Brought relevant professional experience from a creative field. Expertly managed multiple tasks to ensure operational efficiency. Facilitated employee training with guidance from management and the People Operations Planner.

Actively contributed to the sales floor by selling products during downtime. November 2012 - October 2016

Lead Teller

Wells Fargo

Focused on providing excellent customer service, building strong relationships, and addressing customer concerns.

Conducted account transactions accurately and efficiently while minimizing errors and reducing fraud.

Actively engaged in meaningful financial conversations with customers to understand their needs.

Introduced customers to bankers when appropriate, further assessing their financial requirements.

Mentored other tellers on the team, serving as a role model for exceptional customer experiences.

Listened attentively to customers, demonstrating empathy in resolving complaints and concerns.

Escalated issues to higher authorities for assistance when necessary, following Wells Fargo’s Complaints Management policies.

Adhered to Wells Fargo’s Code of Ethics and Sales Integrity policy. May 2010 - October 2012

L A N G U A G E S

English

Spanish

C E R T I F I C A T I O N S

Apple Certified Trainer (ACT) 2013

Apple Certified Support Professional (ACSP)

2013

Apple Certified iOS Technician (ACiT) 2014

Apple Certified Mac Technician (ACMT) 2014

Contact this candidate