DENISE C. LOCKHART Charlotte, NC 704-***-****

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SUMMARY OF QUALIFICATIONS

Servant Leader and Business Professional with expertise in managing operations, recruiting and training top talent, and enhancing the overall client/employee experience.

Ability to adapt to dynamic business environments and quickly learn new processes while thriving in fast-paced work environments.

Recognized for redefining the renting experience for both property owners and renters; utilized innovative software and tools to enhance productivity.

Superb in creating process improvements and driving efficiencies to exceed goals. Key Qualifications

Financial Operations

Sales & Marketing

Training & Development

Vendor Management

Driving Process Improvement

Procedures – Policies

Budget Management & Data

Analysis

Recruiting, Hiring & Onboarding

Solution Selling – Market

Conditions

Career Progression

REAL ESTATE BROKER – Envision Realty Group, LLC, SC & NC (2015 to Present) Provide leadership and support for one of the top boutique brokerages in South Carolina and North Carolina. Consult with clients regarding potential real estate investments to determine expectations regarding price, market condition, and mortgages. Advise clients on best-practices for listings, staging, and showings.

● Successfully built business through outbound lead generation techniques; interface with architects, contractors, inspectors, leasing agents, and lawyers.

● Negotiated and arranged over $2.5 million in real estate transactions; wrote contracts for homes, land, and commercial properties.

COMMUNITY DIRECTOR – CWS Apartment Homes, LLC, Mooresville, NC (2017 to 2022) Implement various process improvements to support a proactive team of 5 property associates. Monitor expenses and operations, including review of AP/AR, payroll, employee records, risk management, and emergency procedures. Focus on verifying applications, training new staff, and reviewing priority waitlists.

● Recruited and trained a new team of associates; focused on employee engagement and retention.

● Consistently exceeded monthly targets and high occupancy rates; increased occupancy from 88% to 95% in 3 months.

● Recognized for implementing best-practices; maintained accordance with Yield Star and ensured conformity to federal, state, and laws.

COMMUNITY ASSOCIATION MANAGER – Avenue Condominium Association, Charlotte, NC (2016 to 2017) Utilized independent judgment and confidentiality to plan, prioritize, and exceed the goals of the association. Prepared reports and insurance claims for damages to property. Wrote monthly management reports for the Board of Directors to review with action lists and budget summaries.

● Successfully managed an advisory board with 7 members and a budget of $1.5M; monitored compliance with community rules and regulations, acted as a liaison with legal counsel, and managed records.

● Point-person for hiring and training new employees; collaborated with third-party recruiters to recruit staff members with unique skill sets.

● Selected to implement a fiber internet installation for over 200 condos; researched vendors, wrote a proposal for board review, and successfully installed Google fiber. Denise Lockhart Mooresville, NC 704-***-**** ad2tba@r.postjobfree.com Page 2 Early Career History

PROPERTY MANAGER (622 Units) Monument Real Estate, Columbia, SC (2013 to 2015)

● Provided leadership and operational support for an apartment community with supervision of 5 leasing employees and 7 maintenance assistants. Gained additional oversight of 2 additional properties with a focus on executing leases, negotiating contracts, purchase order approvals, and owner communications. PROPERTY MANAGER (250 Units) Hammond Residential Group, Charlotte, NC (2012 to 2013)

● Managed a small apartment community with supervision of 8 on-site employees. Worked to assess capital improvement needs and conducted property inspections. Key player in facilitating the sale of the property and transition to new owner.

PROPERTY MANAGER (302 Units) JRK Residential, Mooresville, NC (2009 to 2012)

● Oversaw the high-level operations of apartment community buildings. Directed and led a team of 5 employees in proper record keeping, property files, and tenant information. Successfully maintained rental collections above 90% and had a 100% occupancy of property. Recognized for reducing expenses by 10% and increasing the net income by 40%.

REGIONAL MANAGER (10 Properties) Wynnefield Properties, Charlotte, NC (2006 to 2009)

● Focused on the strategic execution and communication of the company’s direction for over 1,200 units within North Carolina (Charlotte, Greensboro, Asheboro, and Salisbury). Oversaw the fiscal health and goals for each property. Performed quarterly risk management reviews, prepared annual budgets, and conducted in-depth studies to ensure the portfolio maintained the desired resident profile. Established SMART goals for team members to focus on and obtain; all employees achieved occupancy rates (over 92%) higher than projected using sales and data analysis.

Education & Certificates

Walden University

● Masters of Business Administration / Human Resources Winston-Salem State University

● Bachelor of Business Administration / Financial Services Certified Apartment Manager, National Apartment Association Certified Property Manager, South Carolina Real Estate School of Success Certified Apartment Manager, GCAA

Technical Proficiency

Microsoft Office Suite Google Suite Quickbooks NEXUS AVID Property Management Software: ICAMS, AMSI, YARDI, ONESITE, CLASSIC, and ACCUCERT

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