Vanessa Canary

Medical Assistant/ customer service rep

Arlington, TX 76015

ad2t9u@r.postjobfree.com

+1-682-***-****

Desiring a position with 4 years in customer services that require problem solving, excellent public relations that maintain a commitment to professionalism, customer satisfaction and account retention. Skills : PowerPoint, Computer Skills, Phone Skills, Typing, Team Player. Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

PAN AMERICAN LIFE INSURANCE

July 2023 to Present

• Customer service representatives listen and respond to customers questions. work with customers to resolve complaints, provide information about an organization's products and services.

• Take as many as 50-70 calls per day.

• As their advocate, you’ll use your personality and our tools to help them through the health care benefits.

• Helping them enroll in a new plan.

• EOB emailing and explanation.

• Medical terminology

• Claims HIFA 1500 and UB04

• Handling customer complaints

Independent Tax Preparer

Arlington, TX

September 2020 to September 2023

• Setting up meetings with clients.

• Advising clients about the tax preparation process.

• Preparing and submitting tax returns for clients.

• Handling communication from clients and tax authorities.

• Auditing all tax forms for completeness and accuracy.

• Providing future tax planning to clients.

• Securing repeat business and expanding the client base.

• Analyzing tax data submitted by the client to maximize the outcome for the client.

• Signing income tax returns on behalf of individual and business clients. Customer Service Representative (Remote)

UnitedHealth Group

October 2021 to April 2023

• Managed large amounts of incoming calls

• Generate sales leads

• Identify and assess customer's needs to achieve satisfaction

• Build sustainable relationships and trust with customers accounts through open and interactive communication

• Emailing and faxing Explanations of benefits

• Medical terminology

• Handling customer complaints

• Knowledge of HCFA 1500 and UB claim forms,

• Check Tracers

• Collected customer feedback and made process changes to exceed customer satisfaction goals.

• Ensure compliance with HIPAA regulations and requirements.

• Responded to an average of 50-100 telephone inquiries per day from clients with diverse backgrounds inquiring on complex financial issues in regards to balance, transaction and statement history.

• keeping records of customers interactions

Certified Nursing Assistant

JOHN PETERSMITH HOSPITAL - Fort Worth, TX

February 2011 to September 2021

• Administering medications

• Collecting medical history and keeping records

• Measuring vital signs such as blood pressure and temperature

• Assisting the doctor during in-office procedures

• Providing information about healthy lifestyle choices

• Scheduling appointments

• Answering phone calls and emails from patients and pharmacies

• Informing patients of their test results

• Filing records and other paperwork

• Obtaining consent forms and patient signatures

• Insurance correspondence

Education

High school or equivalent

Continental Academy - Coral Gables, FL

May 2013

Skills

• Customer service

• Typing

• Software troubleshooting

• Medical terminology

• HIPAA

• Conflict management

• Accounts receivable

• Negotiation

• Hospital experience

• ICD-10

• Security

• Tax experience

• VPN

• Vital signs

• Driving

• Heavy lifting

• Order entry

• CPT Coding

• Experience Administering Injections

• EMR Systems

• Active Directory

• Remote Access Software

• Technical Support

Certifications and Licenses

CCMA Certification

Assessments

Case management & social work — Proficient

November 2023

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Sales skills — Proficient

March 2022

Influencing and negotiating with customers

Full results: Proficient

Medical receptionist skills — Proficient

November 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Patient-focused care — Proficient

November 2022

Responding to patient concerns with sensitivity

Full results: Proficient

Work style: Reliability — Proficient

July 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

June 2020

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

March 2022

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Proficient

November 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Medical terminology — Proficient

June 2022

Understanding and using medical terminology

Full results: Proficient

Attention to detail — Proficient

June 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills:

• Time Management

• Conflict resolution

• Verbal and written skills

• Attention to Details

• Faxing

• Excel

• Micro soft

• Referrals

• multi tasking

• Multiple screen sharing

• Active listening

Contact this candidate