S. JOY JENNINGS

Medical OfficeAdministrator, Medical Receptionist

I am a self-motivated and accomplished individual with experience in caring or serving others and performing duties with excellence. I have several years of stable and consistent Customer Service-related work experience while working in both corporate industry and health care setting, providing quality service.

PROFILE

CONTACT

PHONE:

513-***-****

EMAIL:

ad2t9m@r.postjobfree.com

HOBBIES

Cooking

travelling

shopping

watching Nature

EDUCATION

ITT Tech

05/2008- - 09/2010

Highest Honors every quarter, GPA 4.0, I have a degree in Criminal Justice

Cincinnati Medical Services

05/201*-**-****

Phlebotomy

WORK EXPERIENCE

Joy Jennings

513-***-****

Medical Receptionist, Medical Front and Back Office, Customer Service, Collections - Pharmacy,

Authorized to work in the US for any employer

SUMMARY

My email is ad2t9m@r.postjobfree.com to be contacted at.513-***-****

My email is ad2t9m@r.postjobfree.com

to be contacted at.513-***-****

WORK EXPERIENCE

Front Desk Administrator

FRONT DESK ADMINISTRATOR

TriHealth Inc. - Cincinnati, OH

September 2019 to August 2023

I complete precertification authorizations for patients to ensure third party are paying. I communicate with third party insurance company and physicians

scheduler/registrar

SCHEDLER/REGISTAR

The Christ Hospital Health Network - Cincinnati, OH

June 2018 to September 2019

I work the front office receptionist scheduling patients, greeting patients and taking copays, I also perform the back desk with assisting patients with follow up appointments, I Triage calls, scheduling and doing prescription refills, I also scan documents to go into the patients’ chart. I do fax and mail.

Customer Service, Collections

CUSTOMER SERVICE, COLLECTIONS

Humana Pharmacy - Cincinnati, OH

November 2014 to January 2018

Professional Accomplishments

Humana Pharmacy 11/2016 to Present- Patient Care Coordinator for Specialty Medication and Humana Mail Order Maintenance Medication

I work in a Call Center environment scheduling delivery for Specialty medications and regular mail order prescriptions.

I speak with a wide variety of customers/Pre certification, verifications

I work with Prior Authorization department

I work with Finance department

I work with Clinical Services

I communicate with doctors office in ordering prescriptions that will deliver at their office

I work and communicate with Pharmacist

I educate the member on their account and their therapy program

I use effective listening skills and always show empathy and compassion

I have a positive, proactive attitude, flexible and highly motivated

Medicare and Medicaid rules

I schedule the delivery of the medication to the address.

Customer Care Representative

CUSTOMER CARE REPRESENTATIVE

LifeSafer Inc

August 2012 to November 2014

I work in a Call Center Environment taking a large volume of calls from customers with a device that monitors driving.

I troubleshoot the device, assisting the client with starting their car.

I schedule appointments for New installation, Monthly Monitor and Violation Resets

Capacity to maintain confidentiality

I do New enrollment of Clients

I take Payments for Services

I communicate to clients all over the United States interacting with our liaison and State Officers in that State.

I have to Know and understand every State rule and Regulation from their Department of Licensing

I communicate every call and document the client's record.

COLLECTIONS SPECIALIST

Plaza Associates

2011 to September 2011

Call Center-Collections

Collect on customer debt for banking, autos and credit card companies. I spoke with a large volume of clients getting them to pay their debt.

Handle all cash credit and check sales, inputting sales and receipting

HANDLE ALL CASH CREDIT AND CHECK SALES, INPUTTING SALES AND RECEIPTING

Kings Auto Group

December 2010 to April 2011

12/2010 /04/2011)

Answer all income calls to the dealership, transfer and paging all sell representatives.

Handle all cash credit and check sales, inputting sales and receipting in the computer.

Registering all vehicle temporary tags with the Ohio Department of Motor Vehicles.

Recording all incoming cars giving them tracking and stock numbers. Communicating with office personnel and customers, completing Title work.

Customer Service Representative/Sales Associate

CUSTOMER SERVICE REPRESENTATIVE/SALES ASSOCIATE

Delta Airlines

November 2006 to December 2008

Create an itinerary for traveling customers

Meeting the needs of the customers by assisting them in making their travel plans

Consult with the customers concerning our products and services

Awarded highest sales person three consecutive months of 75000

Provide information, guidance and assist customers with a personal touch

Collections/ Customer Service

COLLECTIONS/ CUSTOMER SERVICE

Fifth Third Bank

January 2005 to November 2006

Discuss with customers in references to their delinquent accounts

Implement payment plan to help customers meet their obligation

Maintain a professional attitude regardless of customers behavior

Maintained a ratio of 8 out of 10 delinquents pay off debt.

Meet business expectations, always timely, trustworthy and supportive

Front Office Administrator

FRONT OFFICE ADMINISTRATOR

Small Smiles Dentistry

March 2004 to December 2004

Meet and greet customers and maintain dentist’s schedules

Set-up new patients daily

Assist with all office functions (type, fax, print documents, draft letters, etc)

Social Service Worker

SOCIAL SERVICE WORKER

Job And Family Services

March 2003 to March 2004

Support Enforcement Tracking System

Child support caseload consisting of establishing paternity

Track and locate delinquent (absent) parent

Schedule appointments with clients for a DNA test

MEDI SYNC, INC. 10/2001-02/2003Patient Account Representative/Collections

Maintain all of Medical Billing and Lockbox

Back-up switchboard for lunch and vacations daily

Patient Account Representative

Jewish Hospital Kenwood

Surgery Scheduler

Responsible for scheduling surgeries and procedures for physicians

Schedule surgery appointments in a surgical room for their specific procedure

Understand the various insurance policies (HMO/PPO) Precertification and verifications

Wellington Diagnostic

Medical Receptionist

Meet and greet patients

Schedule procedures and appointments

Answer all incoming lines mail

Interact with Physicians, billing pre certs and verifications and all front desk duties

Enter demographics into the computer system

Perform special assignments as needed

Volunteer: Volunteered doing children's screens for Humaticrit and Lead screenings

EDUCATION

CERTIFICATE OF COMPLETION IN GENERAL XRAY MACHINE OPERATOR

Cincinnati State - Cincinnati, OH

Certificate in Phelbotomy

CERTIFICATE IN PHELBOTOMY

Cincinnati Medical Services - Cincinnati, OHMay 2014 to September 2014

Associate

ASSOCIATE

ITT Tech College - Norwood, OH

May 2008 to September 2010

High school or equivalent in General Studies

HIGH SCHOOL OR EQUIVALENT IN GENERAL STUDIES

Woodward High School - Cincinnati, OH,September 1974 to May 1978

SKILLS

Excel

EXCEL - LESS THAN 1 YEAR

Customer service

CUSTOMER SERVICE - 28 YEARS

Organizational Skills

ORGANIZATIONAL SKILLS - 10 YEARS

Argus

ARGUS - 6 YEARS

Microsoft Office

MICROSOFT OFFICE - 10 YEARS

Insurance Verification

INSURANCE VERIFICATION

Management

MANAGEMENT - 3 YEARS

Outlook

OUTLOOK - 9 YEARS

Clerical

CLERICAL - 20 YEARS

Medical Office Experience

MEDICAL OFFICE EXPERIENCE

Electronic Medical Records

ELECTRONIC MEDICAL RECORDS - 19 YEARS

Receptionist

RECEPTIONIST - 28 YEARS

Microsoft Word

MICROSOFT WORD - 7 YEARS

Scheduling

SCHEDULING - 18 YEARS

Triage

TRIAGE

Sales

SALES - 12 YEARS

Filing

FILING - 25 YEARS

MS OFFICE

MS OFFICE - 10 YEARS

Epic

EPIC - 15 YEARS

Mentor

MENTOR - 3 YEARS

Medical Receptionist

MEDICAL RECEPTIONIST

Medical Scheduling

MEDICAL SCHEDULING

Billing

BILLING - 15 YEARS

Data Entry

DATA ENTRY - 10 YEARS

HIPAA

Medical Terminology

ICD-10

Medical Billing

Computer Skills

CERTIFICATIONS AND LICENSES

CPR Certification

CPR CERTIFICATION

May 2017 to Present

Phlebotomy

PHLEBOTOMY

September 2014 to Present

ARRT (R) Certification

April 2013 to Present

ADDITIONAL INFORMATION

SKILLS Microsoft Office: Word 2007; Excel, PowerPoint, Outlook; Strong verbal, written and interpersonal skills, ability to communicate on all levels, and knowledge of use and operation of standard office equipment, Scriptmed, Argus/RxNova, Epost. OMUS, Mentor, RX Lookup

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