SHAWNA ARNOTT

Lancaster, CA

ad2t9k@r.postjobfree.com

+1-661-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Courier/Delivery Driver

Senpex ( Company contracted through EZcater - San Diego, CA October 2020 to Present

Driver/ Courier- Independent Contractor hired to accept deliveries through Expense application. Respond, communicate pick up and deliver orders to customers. Courier/Driver

DELIVER THAT/POINT PICK UP/POSTMATES/INSTACART/DOORDASH - San Diego, CA February 2018 to Present

Independent Contractor, Delivery Driver Courier.

Home Heath Care Provider

Photographer K-12 School (San Diego County Portraits LIFETOUCH/SHUTTERFLY - San Diego, CA

Present

Travel to local schools Elementary, Middle Schools and High Schools, Senior portraits, Prestige. Yearbooks, Studio. X-1 camera set

Health Assistant

US Department of Veterans Affairs - San Diego, CA

April 2019 to August 2021

Health Aid at the V.A. screening, security, clearance and patient data demographics. Merchandiser/ Independant Contractor

RMSI Retail Merchadising Solutions Inc - Spring Valley, NV March 2018 to December 2020

Service Target Stores as an Independent Contractor. Stock and organize product on the salesfloor • Audit to ensure product is placed in the correct spot on the salesfloor

• Place stickers or signs on product

• Data collection

• Product knowledge training

• Display set up

Health Aide

Veterans Administration Hospital - San Diego, CA

March 2018 to November 2020

Medical Front Office Receptionist/Call Center. Knowledge of electronic medical records, insurances (PPOs, HMOs), referrals, authorizations and the ability to verify eligibility by telephone and/or online. multi-task in a fast-paced environment, attention to detail.

Job Responsibilities:

• Insurance verification

• Customer service

• Assist with patient registration, and accurately enters the patient information.

• Ensures all insurance, personal and health information.

• Maintain daily scheduling and confirmation of patient appointments.

• Heavy volume of incoming calls for appointments and other requests.

• Collects patient’s insurance and prior balances

• Clinical review.

• Distribute faxes.

• Prepares and files patient forms.

• Balances daily monies and receipts

• Medical Billing:

• Medication Administration

• Medical Terminology

• Scheduling

• Answering and routing phone calls

• Greeting visitors

• Detail-oriented --

Home Health Aide

HOME HEALTHCARE FOR DISABLED- CAROL MCCUNE - Spring Valley, CA July 2017 to February 2019

Transportation to doctor's visits and shopping. House cleaning, help administrate medications. Organize and assist in daily schedule.

Front Desk Agent

UNION HISTORIC HOTEL - Union, OR

August 2013 to June 2017

Run front desk, check in customers, night audits, reservation, guests services, clean rooms. Manager

HARDLINES- GROCERY OUTLET - La Grande, OR

2011 to 2014

Manage Hardline department, checked in inventory off the trucks, organize Warehouse supply, stock department with merchandise, price checking end cap displays, organization of isles, assisted customers with their needs and ran cash register.

Head Driver

CHOICES - Vista, CA

October 2009 to March 2011

Driver for Choices in recovery. A residential treatment program. Approximately 60 clients that resided be in 6 houses. I was lead driver making sure each and every client made it to meetings, shopping, doctor appointments, interviews, probation check in, court dates and any other transportation needs. Office Manager/Administrative Assistant

SPRUCE MEDICAL GROUP - San Diego, CA

2002 to 2011

Medical records clerk, answered 12 line Merlin phone system. Data entry patient demographic charts, medical records, doctors liens for wc/pi disability forms. Intake insurance claims, mailing of doctor's reports and scheduling patients.

Cleaning Technician

Jafek Property Management - Pacific Beach, CA

April 2006 to August 2009

Complete Apartment Clean out for property management company. On call for 25 apartment complexes. Specializing in clean outs for new tenants. Office Manager

BATES & ELLY,Pllc - Woodinville, WA

August 2000 to September 2002

Office manager for small law firm. Client demographics, filings with courts, answered phones. Client billing with Time Slips. Office Communication with Time Matters. Corporate/Business, Estate Family Planning/Wills and Family Law.

Education

High school or equivalent

Valhalla High School - El Cajon, CA

September 1985 to June 1989

High school diploma

High school in General Education - El Cajon, CA

Skills

• Hotel Experience

• Front Desk

• Administrative Experience

• Document Management

• Clerical Experience

• Customer Service

• Typing

• Microsoft Office

• Driving

• Van Driver

• Delivery Driver Experience

• Courier

• Night Audit

• Property Management

• Load & Unload

• Residential Cleaning

• Data Collection

• Merchandising

• Sanitation

• Cleaning Experience

• Hospitality Experience

• Security

• Medical Records

• Freight Experience

• Box Truck

• Accounting

• Cashiering

• Office Management

• Microsoft Outlook

• Data Entry

• Home Care

• Cleaning

• Time management

• Supervising Experience

• Medical Scheduling

• Medical Billing

• Insurance Verification

• Hospital Experience

• Management

• ICD-10

• QuickBooks

• Medical Coding

• Medication Administration

• CPT Coding

• Photography (3 years)

• Documentation review

• Microsoft Excel

• English

• Public health

• Communication skills

• Lifetouch photography

Certifications and Licenses

Non-CDL Class C

Driver's License

Assessments

Retail customer service — Proficient

September 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer service — Proficient

September 2022

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Proficient

October 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Cleaner fit — Proficient

September 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Reliability — Proficient

February 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

July 2022

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

• Attention to detail, well-organized, great customers, customer relation skills, dedicated and reliable.

• Flawless driving record/full coverage insurance/sport utility vehicle.

• REFERENCES

Wes Bates 425-***-****

Suzane Lofin6192933996

Kathy Nunez 619-***-****

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