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Customer Service Quality Assurance

Location:
Atlanta, GA
Posted:
January 17, 2024

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Resume:

Chaquita Boykin

Atlanta, GA *****

ad2t95@r.postjobfree.com

+1-678-***-****

Self-reliant and enthusiastic professional with 10 years of experience in the field of customer service with in-depth knowledge of warehouse principles and practices. Authorized to work in the US for any employer

Work Experience

Inventory Specialist (seasonal)

1-800-FLOWERS.COM, Inc. - Atlanta, GA

October 2023 to Present

• Cycle counting products daily

• Updating location and info on product labels

• Maintain POS integrity through inventory adjustment

• Training less experienced inventory workers

• Ensure proper labeling and shipping

• Identifying discrepancies in the inventory report

• Locating lost or missing merchandise

• Maintaining and updating inventory records

• Improving existing procedure and policies

Machine Operator

Magna Deco Star - Carrollton, GA

June 2022 to July 2023

• Performed required quality checks every 30 minutes

• Trained new hires

• Reassembled equipment

• Diagnosed and maintained commercial machining equipment

• Complied with all safety regulations and outcomes

• Documented audit procedures

• Scanned orders efficiently

• Experienced in physical assembly

• Performed periodic spot checks

• Keen attention to detail

• Safely maintained activity logs

• Operated various machinery

Quality Assurance Technician

Turano Baking Co. - Villa Rica, GA

August 2021 to July 2022

• Calibrations metal detetcors

• Checking product for weight height and pH and TTA levels

• Monthly inventory

• pH and TTA testing

• Completing data reports

• Testing site for other bacteria mold ect

• Following safety guideline and GMP

• Ensuring that other employees are following proper guideline IT Consultant

TIYA Support Services - Fort Benning, GA

March 2015 to May 2018

• Troubleshot manufacturing and inspection test equipment on electronic parts of building facilities.

• Set up sensitive electronic test tools and equipment.

• Ran cycle checks of electromechanically systems consisting of multiple integrated circuits.

• Quickly replaced faulty part and wiring and retested systems.

• Constructed and tested electronic circuits and installed point-to-point wire. Frieght Handler

Johnstone Supply Distribution Center - Columbus, GA February 2011 to January 2015

Initiates freight claim procedure when necessary.

• Checks incoming delivery contents against packing list to verify accurate and full delivery.

• Prepares receiving reports and notes any shortages, damages or overages.

• Verifies vendor part number and Johnstone stock number for all incoming products. Determines proper bin number and/or location of incoming products. Stores incoming products in proper location according to bin number or product sequence.

• Selects products from inventory to fill customer orders.

• Prepares, packs, and scans (as appropriate), and stages products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials). Ensures that packaging is sufficient to avoid damage.

• Processes documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents.

• Loads delivery vehicles and assists customers with will call pickups.

• Processes customer returns. • Quickly and accurately receives, processes and stores incoming product shipments.

• Ensures shipments are inspected and damages or shortages are noted on trucking company delivery document. Initiates freight claim procedure when necessary.

• Checks incoming delivery contents against packing list to verify accurate and full delivery Education

Associate's degree

HIGH SCHOOL DIMPLOMA - Atlanta, GA

August 2000 to May 2003

Skills

• Energetic (Less than 1 year)

• Inventory (10+ years)

• Inventory control (10+ years)

• maintenance (3 years)

• problem solver (10+ years)

• Great computer skills (10+ years)

• Active Directory

• access

• testing

• Operating Systems

• Network Support

• Microsoft Windows

• Help Desk

• Computer Networking

• Technical Support

• Microsoft Excel

• Administrative experience

• Desktop Support

• Sales

• Hotel experience

• Customer service

• Forklift

• Warehouse experience

• Microsoft Outlook

• English

• Assembly

• Basic math

• Data entry

• Customer service

• Sales

• Technical support

• Help desk

• Windows

• Operating systems

• Assembly

• Forklift

• Quality assurance

• Computer networking

• Freight

• Manufacturing

• Serving

Certifications and Licenses

Forklift Certified

September 2019 to September 2023

Driver's License

Present

Assessments

Customer service — Proficient

August 2020

Identifying and resolving common customer issues

Full results: Proficient

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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