Josette Otero

Property Manager - Milaris Properties P.O Box

Albuquerque, NM 87108

ad2t82@r.postjobfree.com

+1-505-***-****

• Proficient in PC skills and office equipment

• Efficient organization

• Self-motivated minimal direction and supervision

• Effective written and oral communication skills

• Able to perform Basic First Aid (CPR) on infants, children and adults Authorized to work in the US for any employer

Work Experience

Health Coordinator

Blue Cross Blue Shield - Albuquerque, NM

May 2015 to Present

• Direct contact with members to complete Health Risk Assessments

• Educate members on health programs available

• Utilize local resources for information on other social services available

• Making sure member is active in portal and sending all updated info to ISD

• Provided excellent customer service by analyzing member's inquiries and providing solutions. Sending letters out to members depending how they score on their Health Risk Assessments so Care Coordination can contact them depending on their score. Indexing faxes coming in from internal and external, hospitals, inpatient, outpatient, facilities, plan of cares. Worked on Hedis lists to make sure members complete. I also receive and issue the mail.

Property Manager

Milaris Properties P.O Box - Albuquerque, NM

August 2016 to August 2021

• Direct contact with tenants

• Collect and deposit rents

• Utilize local resources to post ads

• Monthly reports and records of spending

• I schedule and post notices on doors in regards to completing service calls, inspections, sprayings. I make sure all make readies are completed and move in ready. I post rental ads on complete all background checks and references on all perspective tenants. I do all reports in regards to rents collected or not. I deal with all court processing for eviction's. I make sure there are no unauthorized vehicles or unauthorized people staying on premises. I deal with all housing agencies in regards to their clients. I make sure all apartments stay up to code. I make sure maintenance are keeping grounds cleaned and all service calls are completed in a timely manner'. Virtual Collector

Gila Corp, LLC - Austin, TX

November 2011 to February 2015

• Customer service - Ability to interact with clients, team and the management both verbally and in writing

• Collections- Handling a high volume of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts,

• Exceptional accounts management and supervision skills

• Communication specialist - Strong with interpersonal communication, both in written and verbal

• Trainer- mentor -Educated the client on options to help with financial obstacles Collector

Citi- Group LLC - Albuquerque, NM

July 2009 to September 2011

• Customer service - Ability to interact with clients, team and the management both verbally and in writing

• Collections- Handling a high volume of in-bound and out-bound calls pertaining to the reconciliation and collection of delinquent accounts,

• Exceptional accounts management and supervision skills

• Communication specialist - Strong communication, both in written and verbal Trainer- mentor

Home Health Care, El Mirador & MI Vida - Albuquerque, NM October 2003 to July 2009

Albuquerque, New Mexico - October 2003 to July 2009

• Coordinated and managed activities of daily living such as hygiene and diet

• Medication administration - monitored all medications and scheduled times

• Disease management- assisted with oxygen and nebulizer treatments for asthma/ emphysema, blood pressure, etc. • Coordinate all medical equipment - ordered all oxygen bottles, set up and cleaned machines

• Arrange doctor appointments and transportation - including safe ride when traveling out of town for appointments

• Assisted family members with a personalized plan of care for severe dementia / Alzheimer's patients Education

GED in English Education, Early childhood

Grand Canyon University - Santa Fe, NM

1995 to 1995

Skills

• Long term care

• Customer service

• Typing

• Property management

• Mentoring

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