Resume of Mark Laudenslager Page * of *

MARK LAUDENSLAGER

Irvine, CA 949-***-**** ad2t7s@r.postjobfree.com

https://www.linkedin.com/in/marklaudens

EXECUTIVE SUMMARY

Technology/Operations leader (CIO/COO) with extensive digital global infrastructure, high transaction ecommerce, enterprise IT operations, content ecosystem, and application experience; Domain Expertise in Media and Entertainment running Disney web properties (Disney.com, ESPN.com, ABCNEWS.com, Disneystores.com), Financial Services at Capital One, and IaaS. Influencer and groomer of global teams to 300+; $50 million+ operating budgets; Technology support of over 85 million online customers; Well versed in Customer Centric Delivery of world-class digital products, services, and ecommerce through Lean development and optimization. Experience with fast growth environments of 3 million customers to over 30 million, and billions of transactions annually in complex, cross continent business environment while at Capital One Financial Corp.; Leadership style is inclusive, data driven, and collaborative noted by peers and colleagues. CORE SKILLS

Digital Transformation Technology Governance / Risk Mgt /Vendor Mgt. Global Team Building and Collaboration Web and Mobile Services / SaaS Enterprise Infrastructure Management Managed Network / Data Center Services ITIL / Agile Delivery / Project/Program Mgt. Content Publishing / Distribution Platforms Cloud/Edge Services/Dev Ops/Web Ops Strategic Planning / Execution/ Leadership Multi Channel Contact Center Support Process Engineering / Digital Workflow PROFESSSIONAL EXPERIENCE

Contractor - Loanbeam / Sureprep / Pathnostics / United Way /Clark County Irvine, CA 2020 - July 2023 Mortgage Loan/Tax Income Verification, COVID Application Processing, Rent Assist Programs Strategy Cafe - Irvine, CA 2009 - Current

Factional CIO, Contract IT Solutions Provider

Rashin Media - Irvine, CA and Tokyo Japan 2012 - 2014 Co-Founder

Ascent Media Corporation- (Acquired by Deluxe) Burbank, CA 2009 - 2010 Vice President Digital Media Operations & Content Mgt. Playboy Enterprises Inc. – Los Angeles, CA 2005 - 2008 Senior Vice President/ Chief Information Officer (CIO) Walt Disney Internet Group - (Disney Interactive) Seattle, WA 2002 - 2005 Vice President Technical Operations

ServerVault Inc.- Dulles, VA 2000 - 2002

Vice President of Operations, Acquired by Private Equity Capital One Financial Corporation - Richmond, VA 1994 - 2000 Director of E-Business Infrastructure/Network Operations Mgr. / Telecom Mgr. Resume of Mark Laudenslager Page 2 of 2

KEY ACCOMPLISHMENTS

LEADERSHIP AND TRANSFORMATION

Led Walt Disney Interactive Media Group Technical Operations Transformation, from Internet startup to Commercial Grade Internet Infrastructure, Platform, and Engineering Services provider fueling 3X audience and revenue growth. Reached 85 million unique visitors a month from global product (Fantasy Games, Toontown MMRPG, Disney Broadband, ESPN Motion, Disney Stores, Mobile MVNO service, and Ecommerce) through ESPN.com, Disney.com, ABCNEWS.com, ABC.com, Disneyworld.com, Disneyland.com, and DisneyStores.com.

STRATEGIC PLANNING AND EXECUTION

Delivered Playboy’s integrated "Digital Content Factory" launching video download offering, affiliate model for audience growth on Playboy.com, and scalable content production/post-production, distribution services establishing a lead position in "Omni Channel” media consumption (Print, DVD, Online, Broadcast, Mobile, Social Media platforms, and Location Based Entertainment). INNOVATION

Launched ESPN Motion infrastructure, a pioneer product, in ad supported rich media delivery. Established global "Best in Class" multi-continent Inbound/Outbound multi channel customer contact center, network, IT services desktop applications and infrastructure during hyper growth stage of Capital One Financial Corporation powering scale from 3 million account holders to 22+ million across 10,000 associates in multiple continents.

OPERATIONAL EFFICIENCY/EFFECTIVENESS

Re-negotiated network, application software, maintenance support agreements, standardized, virtualized, and consolidated infrastructure and environmental footprint. Slashed bottom line IT costs by over 30%. Leveraged and implemented ITIL best practices framework, IAAS, cloud infrastructure, opensource technologies, process re-engineering, program/project management methodologies. CROSS CULTURE/GEOGRAPHY TEAM BUILDING AND COLLABORATION Established global product development and support model for video download subscription business across engineering, product development, Q/A, technical operations, marketing, and finance in Japan, the UK, and the US. Maintained retention levels (less than 6%) through clear mission, matching right resources with right roles, progressive job families, succession planning, rewards/recognition programs, and cross training. Provide IT and Operational Leadership services and guidance to businesses challenged with scalability, flexibility alignment, optimization, growth, and re-tooling decisions leveraging best practices in “People, Process and Technology.” Developed a speaker forum “Business Hack Japan” for the Japanese media community, (designers, gaming companies, web services, CGI artists, film production/distribution), with emphasis on demystifying the media landscape differences between the US and Japan. Landed a contract with JETRO (Japan External Trade Org.) to publish paper on US Digital distribution landscape. EDUCATION

Virginia Commonwealth University, Richmond, VA, USA Masters Business Administration, MBA Franklin Pierce University, Rindge, NH, USA Bachelor of Science B.S., Business Administration Mgt. Sportsmind Leadership, Univ. of Virginia Darden School Change Mgt., Landmark Forum