Dametra Smith

Manager / Guest Relations

East Chicago, IN 46312

773-***-****

ad2t78@r.postjobfree.com

OBJECTIVE

I strive to provide remarkable customer service to local and international customers. I am empowered to make executive decisions regarding negotiations and conflict resolutions, to generate both positive and beneficial results. My mission is to obtain a position where I may progress in my abilities, in addition to self-growth and professional development.

EDUCATION —

EXPERIENCE

Harold Washington

Chicago, IL

Psychology and Social Behavior

April 2023 – Present

Amtrak • OBS Lead Service Attendant

Food handling / safe practices & meeting sanitation standards during loading, stocking, preparing, serving, clean up and end of trip reports / 100% travel / comply with FDA regulations / cash handling / credit card processing / customer service / simultaneously support & manage service crew / oversee operations of dining car and cafe

July 2022 – April 2023

Hotel Arista • Assistant Front Office Manager / Administrative Assistant

Hands on team supporter / manages a team of 8 – 10 associates / front office recruiter / obtain guest feedback / connect & engage with multiple leaders in various departments / oversee scheduling & labor control / manage reservation rooming lists / conduct meetings / implement new tasks & ideas for department success / aid in associate development / data entry/ manages departmental purchasing

September 2021 – July 2022

Loews Hotel & Co • Guest Services Representative

Front office representative / customer resolutions / reservation management / valet services

November 2019 – November 2020

Front Office Supervisor • Hilton Hotels

Oversee front desk is ran clean and professionally / follow up with guest to ensure satisfaction / assist guest with disabilities / manager on duty of overnight shift / answering telephone / supports the team to reach common goals / listened to the ideas and concerns of fellow team members and proceeded accordingly / worked closely with other department leaders

August 2016 – November 2019

Guest Services Representative • Marriott Hotels & Resorts

guest representative / customer resolutions / reservation modifications / overnight hotel auditor / IRD order taker / airline crew reservations / communicate with guest via phone, email & data text message app / ability to work productively between multiple devices: phone, computer and face-to-face interaction / provide efficient and courteous service to both local and international guests

October 2011 – August 2016

Fragrance Sales Supervisor

Sale & promote new fragrances / Loyalty Rewards & Clientele / advertise special storewide events

KEY SKILLS —

Volunteer Services

Empathy

Active Listening

Product Knowledge

Time Management

Communication

Scheduling

ServSafe

Thanksgiving Day Parade

Baker College Prep Chaperone

Daycare Assistant

LEADERSHIP

I am a natural leader. I take pride in being an effective listener and being able to lead from behind. I enjoy a rigorous work environment that challenges me to achieve personal and team goals. I love to work hard, but also have fun in the process. My greatest asset is being quick to study and the ability to execute in a timely fashion.

REFERENCES

Available upon request.

Contact this candidate