Waleama Yvette Granger

ad2t6w@r.postjobfree.com

**** * ********* **

Florence, SC 29501

843-***-****

I am a driven leader that loves to assist others in reaching their highest potential.

I am seeking a challenging position that will allow me to utilize my excellent customer service, communication, leadership skills and knowledge.

Authorize to work in the US for any employer.

Work Experience

Inventory Control Supervisor

McCall Farms - Effingham, SC

August 2018 to Present

My responsibilities include keeping up with all new directives to ensure that my team has all the necessary tools and information to complete their job functions. I review the work orders to ensure accuracy. I am responsible for the input of production numbers into a spreadsheet that is sent to upper management. I issue disciplinary actions when required, as well as giving out kudos where deserved. To add to this, I also monitor the incoming inventory of brites that are brought over to the DC Warehouse for labeling. I have the rows checked for accuracy after each work order that is created on a daily basis. I assist management in the inventory of the entire warehouse of brite inventory on a weekly/monthly basis. I also check the Finish Goods rows for accuracy periodically or when there is an issue with a label that is created by a Specialist.

Lead Inventory Control Specialist

McCall Farms - Effingham, SC

May 2017 to August 2018

My job responsibilities were to ensure that the Inventory Control Specialists understood their work responsibilities. I would help with all issues. Take over their lines when there was a need, and coached them in areas that were needed. I also trained all new clerks that came to the department.

Inventory Control Specialist

McCall Farms - Effingham, SC

May 2016 to May 2017

Responsible for keeping track of all the product that is run on the label line that I was assigned to. Ensure that the number of finished goods are logged into the system and placed in the proper rows according to the schedule. My responsibility also included making sure that the correct amount of brites brought to the line to run. I also checked the labels and the cans to ensure label line matched the schedule.

Document Control Specialist

Roche via Olsten Staffing

February 2015 to Present

Duties include the provision of direct support to archival and retrieval of documentation to and from approved vault storage areas. To perform issuance and reconciliation of controlled documents and logbooks. To perform workflows in Condor. Maintain a state of inspection readiness in the vaults. Perform condor functions. Perform routine administrative activities such as filing, scanning and archiving. Perform data entry activities for the receipt and tracking of documents and records. Support periodic self-audits, internal audits and regulatory inspections. Perform other duties as required.

Independent Contractor

McGhee & Associates - Florence, SC

December 2015 to May 2016

Responsibilities

I work at home as a Contract Customer Service Rep. thru McGhee and Associates as a Product Specialist for Turbo Tax. I assist customers to navigate and enter information into Turbo Tax in order to complete their tax returns. I have an Accounting background, therefore I have been able to assist the customer beyond the norm, without giving tax advise. After learning their format, I am able to guide the customers to areas that will best help them with the filing of their taxes without crossing the line of tax advisement.

I have also contracted for such companies and Barnes and Noble, Disney, and Enterprise Car Rental

Skills Used

Data Entry, Customer Service, My ability to interact with different people. Also the ability to influence others, in a good way of course.

Owner Operator

GTX Transport

October 2013 to February 2015

along side my husband driving over the road.

Student

Florence Darlington Tech School of Trucking

August 2013 to October 2013

Attended classes to receive my CDL for trucking

Unemployment

Down time until starting school

June 2013 to August 2013

.

Bankruptcy Specialist I

Chase

March 2010 to June 2013

Duties include verification of proof of claims, plan reviews, and affidavits. Balance and complete pre and post golddiggers. Handling inbound calls from customers on a daily basis in regards to answering questions or updating their mortgage.

Loss Mitigation Specialist I

Chase

December 2009 to March 2010

Responsibilities included handling customer based inbound and outbound calls for Loan Modifications.

Secure Master Banking Room Unit Manager

Assurant

November 2006 to March 2009

Serves as a resource to the receipt, accurate count, copying, and mailing out of all checks. Help to guide and encourage associates to produce on their best level by providing the tools and assistance needed to do their jobs.

Customer Service Team Lead

HFN

November 2004 to November 2006

Assurant. Serves as a resource to others in the resolution of complex problems. Ensures cooperation and coordination with other departments in the company. Suggests changes in procedures. Assists in developing revised standards and methods. May engage in advanced quality assurance activities. Ensures that deadlines are met. May translate calls for various Assurant Offices as needed.

Processing Team Lead

HFN

March 2004 to November 2004

Assurant. Serves as a resource to others in the resolution of more complex problems and issues. Resolves the most complex issues and problems. Ensures cooperation and coordination with other areas in the organization. Assisted in developing revised standards and methods. Engages in basic quality assurance activities. At the direction of management, handled some customer service calls and other temporary assignments.

Hazard Insurance Processor II

Assurant

2003 to 2004

Completes processing and/or verification of insurance documents and reports. Resolves simple questions and problems refer more difficult items to higher levels. May make contact with insurance companies or customer to resolve questions or issues. Seeks to clarify those documents and reports that did not have complete information.

Insurance Processor

Assurant

2002 to 2003

Processes insurance payments on properties through OCR document filing system.

Team Leader

UPS (Spehrion)

2001 to 2002

Documented and labeled packages for delivery. In charge of line. Implemented motivational strategies to build morale and good job performance.

Customer Service Representative

BCBS of SC

1998 to 2001

Adjusted insurance claims, code key using Audi Coder system, ICD-9, HCPCS coding, for new claims. Processed Medicare, Medicaid and Third Party insurances. Prepared written correspondence to all beneficiaries and medical facilities to ensure promptness and accuracy in payment.

Education

BS in Finance. Studying to obtain

Strayer University On-Line

2006 to 2009

Assoc in Counseling

World Outreach Bible College

1998 to 2000

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