Inventory Control Customer Service
Resume:
Waleama Yvette Granger
************@*****.***
Florence, SC 29501
I am a driven leader that loves to assist others in reaching their highest potential.
I am seeking a challenging position that will allow me to utilize my excellent customer service, communication, leadership skills and knowledge.
Authorize to work in the US for any employer.
Work Experience
Inventory Control Supervisor
McCall Farms - Effingham, SC
August 2018 to Present
My responsibilities include keeping up with all new directives to ensure that my team has all the necessary tools and information to complete their job functions. I review the work orders to ensure accuracy. I am responsible for the input of production numbers into a spreadsheet that is sent to upper management. I issue disciplinary actions when required, as well as giving out kudos where deserved. To add to this, I also monitor the incoming inventory of brites that are brought over to the DC Warehouse for labeling. I have the rows checked for accuracy after each work order that is created on a daily basis. I assist management in the inventory of the entire warehouse of brite inventory on a weekly/monthly basis. I also check the Finish Goods rows for accuracy periodically or when there is an issue with a label that is created by a Specialist.
Lead Inventory Control Specialist
McCall Farms - Effingham, SC
May 2017 to August 2018
My job responsibilities were to ensure that the Inventory Control Specialists understood their work responsibilities. I would help with all issues. Take over their lines when there was a need, and coached them in areas that were needed. I also trained all new clerks that came to the department.
Inventory Control Specialist
McCall Farms - Effingham, SC
May 2016 to May 2017
Responsible for keeping track of all the product that is run on the label line that I was assigned to. Ensure that the number of finished goods are logged into the system and placed in the proper rows according to the schedule. My responsibility also included making sure that the correct amount of brites brought to the line to run. I also checked the labels and the cans to ensure label line matched the schedule.
Document Control Specialist
Roche via Olsten Staffing
February 2015 to Present
Duties include the provision of direct support to archival and retrieval of documentation to and from approved vault storage areas. To perform issuance and reconciliation of controlled documents and logbooks. To perform workflows in Condor. Maintain a state of inspection readiness in the vaults. Perform condor functions. Perform routine administrative activities such as filing, scanning and archiving. Perform data entry activities for the receipt and tracking of documents and records. Support periodic self-audits, internal audits and regulatory inspections. Perform other duties as required.
Independent Contractor
McGhee & Associates - Florence, SC
December 2015 to May 2016
Responsibilities
I work at home as a Contract Customer Service Rep. thru McGhee and Associates as a Product Specialist for Turbo Tax. I assist customers to navigate and enter information into Turbo Tax in order to complete their tax returns. I have an Accounting background, therefore I have been able to assist the customer beyond the norm, without giving tax advise. After learning their format, I am able to guide the customers to areas that will best help them with the filing of their taxes without crossing the line of tax advisement.
I have also contracted for such companies and Barnes and Noble, Disney, and Enterprise Car Rental
Skills Used
Data Entry, Customer Service, My ability to interact with different people. Also the ability to influence others, in a good way of course.
Owner Operator
GTX Transport
October 2013 to February 2015
along side my husband driving over the road.
Student
Florence Darlington Tech School of Trucking
August 2013 to October 2013
Attended classes to receive my CDL for trucking
Unemployment
Down time until starting school
June 2013 to August 2013
.
Bankruptcy Specialist I
Chase
March 2010 to June 2013
Duties include verification of proof of claims, plan reviews, and affidavits. Balance and complete pre and post golddiggers. Handling inbound calls from customers on a daily basis in regards to answering questions or updating their mortgage.
Loss Mitigation Specialist I
Chase
December 2009 to March 2010
Responsibilities included handling customer based inbound and outbound calls for Loan Modifications.
Secure Master Banking Room Unit Manager
Assurant
November 2006 to March 2009
Serves as a resource to the receipt, accurate count, copying, and mailing out of all checks. Help to guide and encourage associates to produce on their best level by providing the tools and assistance needed to do their jobs.
Customer Service Team Lead
HFN
November 2004 to November 2006
Assurant. Serves as a resource to others in the resolution of complex problems. Ensures cooperation and coordination with other departments in the company. Suggests changes in procedures. Assists in developing revised standards and methods. May engage in advanced quality assurance activities. Ensures that deadlines are met. May translate calls for various Assurant Offices as needed.
Processing Team Lead
HFN
March 2004 to November 2004
Assurant. Serves as a resource to others in the resolution of more complex problems and issues. Resolves the most complex issues and problems. Ensures cooperation and coordination with other areas in the organization. Assisted in developing revised standards and methods. Engages in basic quality assurance activities. At the direction of management, handled some customer service calls and other temporary assignments.
Hazard Insurance Processor II
Assurant
2003 to 2004
Completes processing and/or verification of insurance documents and reports. Resolves simple questions and problems refer more difficult items to higher levels. May make contact with insurance companies or customer to resolve questions or issues. Seeks to clarify those documents and reports that did not have complete information.
Insurance Processor
Assurant
2002 to 2003
Processes insurance payments on properties through OCR document filing system.
Team Leader
UPS (Spehrion)
2001 to 2002
Documented and labeled packages for delivery. In charge of line. Implemented motivational strategies to build morale and good job performance.
Customer Service Representative
BCBS of SC
1998 to 2001
Adjusted insurance claims, code key using Audi Coder system, ICD-9, HCPCS coding, for new claims. Processed Medicare, Medicaid and Third Party insurances. Prepared written correspondence to all beneficiaries and medical facilities to ensure promptness and accuracy in payment.
Education
BS in Finance. Studying to obtain
Strayer University On-Line
2006 to 2009
Assoc in Counseling
World Outreach Bible College
1998 to 2000
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