Divine Faith Are

092******** ad2t4z@r.postjobfree.com

Skype: live:dfaith.are

PROFILE

Over 10 years of experience providing outstanding

administrative and HR work and supporting top

executives, plus 4 years of providing excellent

customer service/VA

EDUCATION

Bachelor of Science in Computer Science 2000

PSD Photoshop Training 2012

Masters in Public Administration (PUP-OUS) –

Incomplete.

EXPERTISE

Office Administration & HR PA/EA Customer

Service

SKILLS

Leadership Critical thinking Planning and

organizing Result oriented Good

Communication Negotiating and Multitasking

Good Inter-personal

WORK EXPERIENCE

Medrisk Philippines - WFH

Patient Advocate Dec 2022– Jan 16, 2024

Phone calling patients to schedule their initial

evaluation for therapy. We analyzed patients’

cases and all medical documents, needed to

schedule the appointment. Coordinates with

hospitals and clinics for missing information.

Prepare End-of-day report by tracking our calls

and scheduled patients.

Legato Health Technologies - WFH

Healthcare Associate Jan 2021– Dec 2022

Handles inquiry calls from doctors, nurses,

Hospitals, clinics, and other healthcare providers. Providing member eligibility and medical/dental

benefits, checking /explaining claims status,

payment and check inquiry. Analyze claims and

provide information/solutions, Evaluates CPT

codes for precertification, HIPAA verification

process. Obtain and extract information and

documents and fax to needing providers.

Virtual Assistant - WFH

April – December 2020

Digital designing of logos, business cards for e-

card and printing create and revamp websites.

Setup, update and maintain company FB, and

LinkedIn account and company website. Making

calls to the principal or decision maker of the

companies. Sending marketing emails, reply to

clients inquiries and follow–up emails. Used tools such as Calendly, Canva, WordPress and

Photoshop PSD, Sprout.

KGB Philippines

Call Center Agent Oct 2016 - July 2018

Handle customer’s inquiry about their prepaid

account and assisting them on technical and

network issues – Tier 1 tech support. Answering

est.50 calls per day in a friendly and courteous

manner. Discuss billing questions and providing

the appropriate solutions. Provide a quality

customer service in resolving customers’ concern

in a timely manner. Escalating customer calls to

supervisor when needed.

Aqua Diving Services – Dubai, UAE

Administration Manager 2014 – 2015

Maintains and organizes office operations and

procedures, controls correspondence, and filing

systems, office and vessel supply requisitions,

Handles recruitment of office staff and vessel

manning Maintains/updates employees’ master

list, trade licenses, accreditations, certificates, reviewing insurance schedules and renewing

insurance for employees, and vessels. Maintains

corporate branding and digital designing and

collaborates with IT maintenance team ensuring

the smooth flow of Information Technology daily

operations. Established the following: office

filing system, office supply inventory and

purchasing, company vehicle weekly safety

inspection, Server & email setup, and Monthly

operations meeting. Prepares Employment Offer

Letters, Warning Letters, Employment certificates, NOC, and Seaman’s contracts and prepares Job

Descriptions. Prepare minutes of meetings and

Chair the Operations Meeting. Works with MD

and GM in planning/purchasing of new vessel

projects, deployment of vessel officers/staff,

coordinating with Captain and agent for

embarkation/disembarkation, preparing/reviewing

quotation for vessel charter and diving spread

rates.

The Grooming Company - Dubai, UAE

Office Administrator cum EA to the CEO

2008 – 2014

Closely support the CEO in delegating work to top

executives, travel arrangements, organizing

meetings. Responsible for developing,

implementing and monitoring efficient office

activities, manage all correspondence, reviewing

all documents for CEO’s signature including

reports and contracts. Implementing cost

reduction and updating administrative policy and

communicating development to management.

HR DUTIES: Maintains and updates the staff

master list. Processing all types of visa from

employment, cancellation, transfer, visit and all

employment visa under JAFZA from work permit

approval, OHC, visa medical, health card,

residence visa and labor contract application,

residence visa stamping to labor card application. Coordinating with company PRO and typing

center, maintains all trade licenses, checking DED top up portal for every trade license renewal, MOL for every work permit approval and Dubai Trade

for JAFZA employment visa.

Applying immigration and labor computer card,

applying visit visa through EDNRD system.

Preparing and disseminating in-house memos,

handles leave application, maintaining all types of HR soft files in the server. Handle exit interview and initial resume screening and coordinates with

recruitment agencies from Philippines, India and

UAE. Prepare program for the meet and greet of

new staff on board.

MONDIAL Q ZONE - Dubai, UAE

PA to the BDM 2006 – 2008

Report directly to the BDM, CEO, and FC.

Follow-up on pending agendas, correspondence on

behalf of BDM. Making travel arrangement, extensive diary management and general administration.

Prepare payment request and bank transfer for

business operations in France and CEO’s personal

properties abroad. Attends executive meeting

with BDM and transcribe notes on proceedings.

Making travel arrangement, extensive diary

management and general administration. Handle

the renewal of company insurance, branches, and

CEO’s personal properties in Dubai, UK and

Oman.

UPS-Delbros Cargo

Operation Assistant 2000 - 2004

Handling 42 gateways in Northern & Southern

Luzon, both in-bound/out-bound shipments.

Assist on clients’ inquiries regarding their

shipment, making special arrangement for re-

routed shipment. Encodes proof of deliveries &

creates waybill. Prepares monthly inventory of

stocked products in Pharmacy department under

the operation of supply chain. Monitors the

import and export shipment by coordinating with

partners. In-charge of maintaining RMS of the

entire company.

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