Customer Service Team Members

Amy Izzi

Evansville, IN *****

812-***-**** - **********@*****.***

Professional Summary

Dedicated customer service professional with 9+ years experience with strong organizational skills eager for new challenges and further career development.

Skills

Microsoft Access

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Proficient in working multiple projects and meeting deadlines

Attention to detail

Critical thinking and problem solving

Microsoft PowerPoint

Zoom

GoToWebinar

Salesforce

Ability to work independently

5+ years Speaker Bureau experience

Knowledge of pharmaceutical compliance regulations

Education

05/2010

Public Relations and Advertising – Bachelor of Arts Degree

University of Southern Indiana - Evansville, IN

Work History

10/2018 to Current

Speaker Bureau Coordinator

Meetings And Events International – Evansville, Indiana

Collaborates with finance department, assisting clients with expenses

Trains team members on job responsibilities and company policies

Provides support services to pharmaceutical representatives

Provides direct support services for KOL pharmaceutical speakers

Confirms speakers for programs

Provides compliance assistance to representatives and speakers

Facilitates nomination/contracting process for speakers

Maintain speaker profiles within the company database

Verify accuracy of speaker payments

06/2017 to 10/2018

Insurance Enrollment Specialist

AIDS Resource Group – Evansville, IN

Assisted clients in meeting requirements for state and federal benefit programs

Served roughly 200 clients in over 11 counties

Collaborated on projects with other local businesses and non-profits

Assisted in fundraising projects within the Tri-State

Ensured all company program standards were met as set by ISDH and FSSA

Performed administrative office duties

Coached new team members on necessary agency programs

03/2016 to 06/2017

Staff and Quality Coordinator

Southern Indiana Resource Solutions – Boonville, Indiana

Promoted services for clients in a non-profit organization

Coordinated logistics and staffing for client's services for 9 locations

Managed on-call system for over 100 team members

Provided resource and information to direct service personnel

Performed quality assurance and support for over 200 clients

Coached new team members on job responsibilities and company policies

Worked primarily independently

09/2014 to 03/2016

Day Program Lead Instructor

ResCare – Newburgh, Indiana

Created a safe, structured home and work environment for clients with developmental disabilities

Provided educational activities to stimulate learning and independent living

Assisted clients in keeping with individual support, high risk, and behavioral support plans

Coached new team members on job responsibilities and company policies

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