H

Trianna

Hawkins

405-***-****

triannahawkins6@gm

ail.com

Oklahoma City, OK

73135

WWW: Bold Profile

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Shrink Reduction

Display Setup

Visual Merchandising

Equipment Monitoring

Signage Updates

POS Software

Planograms

Customer Service

Cleaning and Sanitizing

Safe Food Handling

Attention to Detail

Collaboration and Teamwork

HIPAA Compliance

Patient Scheduling

Medical Billing

Data Entry

Patient Flow Management

Medical Terminology

Electronic Medical Records

Medical Records Management

Stocking Supplies

Patient Relations

EKG Set up and Monitoring

First Aid

Sterile Technique

CPR

Understanding of Medical Laws

IDC-9cm, ICD-10 and CPT Coding

EXPERIENCE

Merchandise Associate

Oklahoma City, OK

Driveline Retail/ Jun 2023 to Current

Coordinated with vendors regarding returns or exchanges of damaged goods. Arranged items in favorable positions and areas of store to attract customers and optimize sales.

Executed markdowns according to established procedures while maintaining appropriate margins.

Facilitated daily store operations, including replenishing stock and organizing merchandise displays.

Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.

Managed vendor chargebacks and follow up to maintain balanced inventory. Scanned shelves and product cases for expired stock to discard outdated items. Implemented loss prevention measures such as restocking high-value items behind counters when necessary.

Kitchen Lead

Oklahoma City, OK

Wingstar/ Dec 2022 to Jun 2023

Cleaned and sanitized kitchen equipment, utensils and work stations. Prepared meats, vegetables or desserts according to orders or instructions. Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.

Maintained accurate records of inventory, supplies, and orders. Maximized team performance by training new employees on proper food handling and restaurant protocols.

Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.

Worked with vendors to establish strong relationships and maintain proper inventory supplies.

EDUCATION AND TRAINING

Certificate: Medical Assisting

Kaplan College - Stockton Nov 2004

Stockton, CA

Some College (No Degree): Psychology

Strayer University

Washington, DC

Some College (No Degree): Medical Billing And Coding AIU

Chandler, AZ

ACCOMPLISHMENTS

Awarded in Customer Service

Strayer University Deans List X3

CERTIFICATIONS

CPR / FIRST AID 2004

EKG Certified 2004

Medical Assistant Certified 2004

Contact this candidate