GRUSHEN O. GUAZON

RUE

TRAVEL AGENT

CONTACT PROFILE

(63-908-***-****

ad2t40@r.postjobfree.com

Taytay, Rizal, Philippines, 1920

SKILL

Trained as a content developer

Knowledgeable in Dominknow & Claro

Highly critical thinker

Interpersonal and relationship

building skills

AWARDS

Set ups various.

Provides main support.

Processes samples.

Helps laboratory.

INTERESTS

Content Creation

Multimedia arts

Writing

HOBBIES

Arts and crafts

Reading books

Writing

Listening to music

Games

Watching TV Series

I have 14 years of combined experience in management, training facilitation, team supervision, and quality assurance related to sales, travel and customer service.

Hello, I’m Grushen, but my colleagues often call me Rue while my old friends call me Shen. I'm a travel agent and I am currently looking for new opportunities.

EXPERIENCE

Trainer/Supervisor

Teleperformance July 2015 – January 2021

Support other teams by providing well-equipped individuals to handle customer concerns by conducting effective and lively training and coaching sessions for new hires.

● Built and maintained good relationship with the clients and key personnel within the company

● Handled escalation cases from clients and different departments

● Managed the entire accounts’ weekly assessment

Training Admin

Customer Frontline Solutions February 2014 – April 2015 Manages front-to-end hiring process by supporting recruitment team in conducting new hire interviews and manages training logistics until deployment to different sites.

● Involved in training cost and forecasting

● Assisted accounting team by handling training allowances and maintaining liquidation database.

Team Leader/Supervisor

PenBrothers (Hopper) January 2021 - November 2023 Handled a team of 17 travel experts who are focused and dedicated to providing customer support through chat, email, and voice.

● Created contents for training initiatives and briefings

● Supported the team virtually by providing additional product knowledge, tool navigation assistance and guidelines on processes. Flexible team player

Sales Executive

Lenotech Corporation Inc., August 2020 – January 2013 Customer Service Executive

Sitel Philippines October 2019 –May, 2010

Contact this candidate