JENNIFER GILMORE

CUSTOMER SERVICE

SUMMARY

Growth oriented, high achieving professional with 15 years of expertise in client

relations, customer care, and customer satisfaction. Committed history of meeting

company needs with consistent and organized practices. Skilled in working under

pressure and adapting to new situations and challenges to best enhance the

organizational brand,

EXPERIENCE

Cosmetologist/Hair Care Expert

Studio/Suite Raleigh, NC January 2018 - Current

+ Interface with an average of 40 clients per week to identify needs; consults with

clients to recommend hairstyles and scalp conditions.

+ Dexterously educate clients on hair care/scalp treatments to maximize visible

results, boosting 75% customer satisfaction.

+ Respond promptly to customer inquiries and resolved complaints to promote

loyalty,

+ Cater to a diverse background and ethnicities,

+ Manages scheduling, inventory, and purchases through POS systems

+ In control of opening and closing salon suite 5 days per week: preparing for client

services next business day.

+ Sanitize workstation and equipment in accordance with salon policies, federal,

local, and state regulations(decreasing infections by 99.9%).

Retail Sales Expert

Macys Department Store Durham, NC April 2015 - December 2017

+ Proactively greeted customers with enthusiasm, helpful attitude, and a delightful

smile; provided superior customer service.

+ Maintained composure and patience in dealing with customer concems with

effective communication.

Counseled an average of 35 customers per day in finding or selecting sale items of

purchase that generated a total of $5K in revenue.

+ Swiftly stocked, replenished, and organized inventory of 2000 plus items accurately

and efficiently.

Sustained luxuriant merchandise displays, ensuring strategic placement of

products, increasing sales by 45%.

+ Collaborated with a team of 12 to devise sales strategies that exceeded the

department's sales quotas by 35%.

+ Conceptualized and attained 1-3 new customer loyalty programs per week

Generated mathematical functions to ensure correct tender amounts during

monetary exchanges per use of cash register.

CERTIFICATION

Cosmetology License 02/2020-present

+ NC Early Childhood Equivalency Certificate- 08/2023

CONTACT

J 1-919-***-****

© ad2t3r@r.postjobfree.com

© Raleigh, NC 27609

SKILLS

+ Customer Service Excellence

+ Problem Resolution

+ Microsoft Office/Windows

/Mac/Apple

+ Cash Handling/Money

Management

+ Team Training/Development

/Mentoring

+ Sales and Marketing

+ Business Administration/Data Entry

+ Shears Expertise/Bald Fades

EDUCATION AND

TRAINING

Diploma

Cosmetology

Aveda Institute Chapel Hill, Chapel Hill,

NC

June 2019

Diploma

Medical Assisting

Gwinnett College, Raleigh, NC

Registered Medical Assistant (RMA

January 2009

Contact this candidate