Peggy L. Eichelsderfer

** ******* *****

Sicklerville, NJ 08081

917-***-****

ad2t3g@r.postjobfree.com

PROFILE SUMMARY

Highly motivated professional leader and team player with a history of outstanding customer service, and administrative experience.

EXPERIENCE

Courier/Messenger

Cherry Hill Post, 09/2019 - May/2020

● Plan and follow the most efficient routes for delivering goods.

● Deliver messages and items, such as newspapers, documents, and packages, between establishment departments, and to other establishments and private homes.

● Sort items to be delivered according to the delivery route.

● Unload goods from large trucks, and load them onto smaller delivery vehicles.

● Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.

● Record information, such as items received and delivered and recipients' responses to messages.

● Load vehicles with listed goods, ensuring goods are loaded correctly and taking precautions with goods.

● Drive vehicles in order to reach destinations to deliver messages or materials. Receptionist

New York Sports Club, 08/14 - 06/2015

● Greet and assist all agency visitors in a pleasant and professional manner.

● Well versed in managing multiple line phone system and handling multiple incoming calls

● Answer all incoming phone calls according to script and schedule a sales appointment.

● Making outbound calls

● Schedule follow-up contact if no appointment is made.

● Contact Customers using scripts to schedule appointments for Sales and Service.

● In-depth knowledge of directing visitors to the right person

● Committed to provide exceptional customer service to clients and coworkers

● Excellent knowledge of administrative and clerical procedures

● Adept at giving accurate and detailed information to visitors and callers

● Able to handle difficult clients tactfully

● Exceptional knowledge of computers and relevant software applications

● Demonstrated capability of updating appointment calendars, schedules and maintaining conference rooms

● Performed clerical duties such as scanning, photocopying and collating

● Thorough understanding of monitoring visitors’ access and issuing passes

● Ensure phone calls are attended to promptly and courteously, visitors are dealt with in an efficient manner and according to agency policies

● Assist in the distribution of information to staff and refresh monitor at employee entrance with events and updates as needed

Data Entry Clerk

United States Air Force, 10/07 - 01/11

● Managed and processed on-base registration and deregistration for privately owned vehicles

● Maintained integrity of the Defense Biometric Identification System (DBIDS)

● Extensive data entry of incident reports

Security Forces Patrolman

United States Air Force, 10/07 - 01/11

● Provided outstanding security and service support for over 11k civilian and military personnel at Yokota, Japan AFB & Fairchild AFB

● Enforcement of US, Japanese and military law, traffic regulation and command directives

● Deployed to Baghdad International Zone in support of Operation Iraqi Freedom. Performing various security duties

● Performed armed response to incidents

Cashier

Associates Supermarket, 06/05-03/06

● Managing stock levels and making key decisions about stock control

● Ensuring standards for quality customer service and health and safety are met Peer Educator

West Side YMCA, 06/98 – 06/05

● Performed in the Awareness Theater Troupe providing improvisational performances all over New York City

● Conducted staffing issues such as interviewing potential staff, providing or organizing training

● Developed and performed taskings to ensure efficiency of performances EDUCATION & TRAINING

Washington Irving High School, New York, NY

High School Diploma, 2005

Security Forces Ground Combat Skills

(34 credits earned) towards Bachelor's Degree

Grand Canyon University, Phoenix, AZ

Bachelor's of Science in Sociology, 2012 to Present OTHER SKILLS

Microsoft Word, Microsoft Outlook, Excel, Powerpoint, DBIDS System, Internet and social media savvy, Exceptional Leadership skills, Superior Customer Service Skills, Data Entry

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