Edwin Tanner

Greater Atlanta Metro Region Remote 678-***-****

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Senior Network Operations Technician / Supervisor / Project Specialist

Establish Strong Relationships Enable Growth And Expansion Resolve Complex Issues

Accomplished, influential consultative telecommunications and cable industry networking professional. Excel at developing ideas for addressing, analyzing, and resolving complex issues. Expertise in management and technical leadership with proficiency in all 7 aspects of the OSI model. Subject matter expert-level knowledge of Telecommunications and Wireless Networks, including but not limited to 3G, 4G, 5G, and HFC to DOCSIS cable Network evolutions. Disciplined in AGILE Project Management methodology. Well-versed in Cisco Routers and Switching Networks. Accelerated SLA management Skillset. Core Competencies:

Project Management Team Collaboration Strategic Thinking / Problem Solving System Administration / Performance

Vendor Relations Customer Service Hardware Support Computer Networking Software Support Mentoring

Applications Tools:

Languages:

Python Java Cobol Pascal Paradox D Base

Platforms:

Cloud Netcool FMS EDS BIG DATA HADOOP Open Source IOT

Applications:

MS Office PowerPoint Word Excel Outlook Suite

Tools:

SSH Secure Shell CRT Citrix PUTTY REACT Hekimian MATRIX UET / REMEDY VPN IDS Endpoint Security DOCSIS Cisco Vecima Titan QAM OFDM ICOMS DWDM DHCP OTDR FTTH FCC Calculator 5th Generation Spreadsheets

Network:

SPRINT Nationwide AT&T Nationwide COX Nationwide

Technology:

Sprint Wireless Cellular AT&T 5G Wireless Cellular COX HFC DOCSIS

Signature Accomplishments

Mastered overall IT needs for Wireless Networks in Telecommunication Industry and HFC / DOCSIS Networks in cable industry.

Managed multi-million-dollar Broad Band Upgrade project for the UPS Headquarters Building in Atlanta. Installed, tested, end-to-end, and router pinged for 3.5K DS3 Lines over 4 months.

Assisted leadership on projects that mitigated workstream chaos, streamlining work processes for current position. Ran escalations with fix agencies for data, voice, R-Phy, HFC, video, and application-type tickets.

Professional Experience

COX, Atlanta GA 2019 - 2022

SAS1 NOC Tech Support Specialist

Executed required real-time Network monitoring & surveillance. Oversaw single and multi-customer event and incident management, first-line incident resolution, and initiating incident management process during major network outages.

Conducted tasks involving monitoring, troubleshooting, documenting, and investigating incoming platform and service alarms and escalations from business partners, ensuring that services were up and operable on time.

Controlled, ran, and maintained ticket queues quickly that merged 6 different queues into 1, making the merger transparent for customers by using MYWORLD, FTTH, and OTDR Dark Fiber Tracking tools, restoring Service outages promptly and exceeding company’s SLA.

Facilitated NOKIA and CISCO Networking Components, including IP system flow and DHCP, TCP / IP, UDP / RUDP, RTP, and Protocols, updating Customer’s IP Pools and expanding Service Capacities for managing growing LANs.

Achieved mastery troubleshooting varied aspects of the R-PHY Network, including but not limited to CISCO CBR8 and VECIMA RPDs, RPAs, RPCs, Edge Routers, and Modems.

AT&T, Atlanta, GA 2012 - 2019

National Field Service Desk Manager

Provided high-level support to multi-functional team of R&D and Program Management.

Oversaw national network for field operations, supporting Tier II Engineering and the Network 5G upgrade. Supplied Technical Support and real-time data allowing Field Operations to surpass SLA and Project Performance Objectives.

Edwin Tanner ad2t2u@r.postjobfree.com Page Two

AT&T (Continued)

Performed Technical Support operations during Nokia Rf equipment upgrade for AT&T’s Nationwide 5G Small Antenna and Large Tower Sector Cellular Network, enhancing overall network performance capacity and speed.

Applied expertise with Alltel, Ericsson, Lucent, Alcatel, Nokia GSM, CDMA, UMTS, and LTE Wireless Cellular Engineered Devices and tools, assisting in project, ensuring completion in an accurate, timely, and cost-effective manner.

Played instrumental role in core networking, RF Engineering, transport, and technical training support, fulfilling multi-technology wireless network deployment across customer markets. Allowed customers full access and Usage to 5G capabilities before other competitors in the Industry.

SPRINT, Atlanta, GA

Project Manager / Team Lead / Supervisor, Wireless Network 2007 - 2012

Troubleshoot segmentation, isolation, and repair activity associated with degraded video, voice, and data network circuits.

Utilized superior knowledge of telecommunications infrastructure components, transporting IPDATA Packets across Dedicated Circuits, ATM, Frame Relay, Video, VOIP, and data applications for IP Networks. Maintained Nationwide Network with superior Quality and SLA Reliability versus industry standards.

Improved wireless network performance through automated surveillance tools and identification of “at-risk” circuits, facilitating root cause analysis via alarm trending and testing, which prevented customer churn based on Network Reliability.

Trained and mentored Incoming techs, supervised and structured workloads for team of 14 technicians. Disseminated Policy and updates to Team from Lead Team Managerial meetings. Achieved all performance goals and objectives and received regular quarterly bonuses.

Additional Positions Included:

Network Technical Specialist / Subject Matter Expert, Network Operations Technician

AT&T, Atlanta, GA., Network Operations Technician

Education

Master of Information Systems (MIS), Central Michigan University, Satellite Program Atlanta Ga. Via SPRINT Corp.

Bachelor of Business Administration(BBA), Business Information Systems, West Georgia University, Carrolton, Ga.

Associate of Science Degree, Electronic Computer and Switching Specialist, Community College of the Air Force, Biloxi, Ms.

Professional Development

Manager Training Program SPRINT Corp. Atlanta, GA Member of Lead Team and Management SPRINT Corp. Atlanta, GA

Memberships Organizations

KAPPA ALPHA PSI FRATERNITY INC.

Certified Certifications

PMP Certification ( Inactive) Cisco Certification

Language

English Basic Conversational Spanish

Military

US Air Force Staff Sargent (Secret Clearance Level)

Computer Maintenance Technician -U.S. Air Force

Georgia Air National Guard Staff Sargent

Community / Volunteerism

Hosea Feed The Hungry Campaign (Previous Volunteer) HOPE for Domestic Violence (Active Contributor)

St. Jude Children’s Hospital (Active Contributor) Feed The Children(Previous Contributor)

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