ANGELA MEANS

**** **** ***** **** **** Milwaukee, WI 53209 414-***-**** ad2t2h@r.postjobfree.com

PROFESSIONAL PROFILE

Well-rounded professional with 17+ years of healthcare industry experience in leadership, management, administrative, and patient care roles. Possess customer service skills necessary to demonstrate responsiveness and sensitivity to patient needs in order to resolve issues and provide patient services.

Recognized for skill and competency by receiving promotions to positions of increasing responsibility.

Effective problem-solver and decision-maker, able to assess situations and identify solutions.

Critical thinking and analytical skills necessary to interpret and apply information.

Strong organizational and time management skills with ability to establish priorities to meet timelines.

Work well as part of a team and maintain a professional and positive environment.

Electronic Health Records (EHR) – Epic.

Communication Platforms – Zoom, Skype, and Google Meet.

Microsoft Office Applications – Word, Excel, Outlook, Access, Publisher, and PowerPoint Type 50 WPM.

KEY QUALIFICATIONS

Business Operations Practice Structure Leadership & Management Medical Administrative Procedures

Healthcare Ethics HIPAA Compliance Accounting Payroll Appointment Scheduling

Insurance Verification CMS 1500 Processing Co-Payments UB-04 Insurance Billing Procedures Insurance Claim Cycle

Medical Terminology Health Records Management Medical Records Management

Electronic Health Records (EHR) Electronic Medical Records (EMR)

Human Resource Management Organizational Improvements Interpersonal Professional Communications

EDUCATION

Ultimate Medical Academy Associate of Science Degree – Healthcare Management, 2022

Argosy University Bachelor of Art's Degree – Psychology, 2009

PROFESSIONAL DEVELOPMENT

Milwaukee WEA – Financial Employment Planner Certification Cenpatico – Case Manager Certificate

Epic EHR Training CBRF Certification CFT/TMD Facilitator Certificate AODA Training Mental Health Training

WORK EXPERIENCE

Ascension Health Care – Wauwatosa, WI 03/2017 – Present

Administrative Coordinator / Supervisor (09/2020 – Present)

Supervise office associate, oversee the day-to-day activities, train new employees, and work collaboratively with Radiologist and Mammogram Technicians to ensure quality customer service.

Manage inbound and outbound calls, request medical orders from doctors that are out of network, retrieve outside referrals, and receive and request radiological films and images.

Schedule appointments, accept payments, update and verify insurance information, enter medical codes, upload medical records, and monitor medical Epic board for errors and duplicates.

Upgraded computer system and developed new office layout for better office flow.

Administrative Assistant (03/2017 – 09/2020)

Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.

Retrieved outside referrals and completed requests for films.

Interacted via inbound and outbound phone calls, scheduled appointments, gathered necessary documents, collected payments, checked patients in, and updated and verified insurance information.

Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.

The Meta House Transitional Center for Women – Milwaukee, WI 04/2016 – 09/2019

Living Support Staff

Supervised 30 clients with substance abuse and mental health disorders.

Monitored and helped keep clients calm, made hourly rounds, and observed closely to ensure health and safety.

Handled inbound calls from patient families, case workers, doctor offices, and other treatment centers.

Provided support and resources, and maintained daily log report using MS Word and MS Outlook.

HeartLove Place Ministries Non Profit Organization – Milwaukee, WI 04/2016 – 03/2017

Employment Specialist

Recruited for ProStart Culinary and Job Readiness program.

Assessed barriers to work and identified vocational interests, strengths, and development areas.

Handled orientation duties, developed individual plans and training objectives, wrote regular case notes, and submitted monthly progress reports.

Provided job-related counseling and guidance, and emotional and problem-solving support to individuals.

Managed inbound and outbound calls, wrote reports, business correspondence, and procedure manuals, and effectively presented information and responded to questions from managers, clients, customers, and the public.

Worked to meet employment success rate quotas, documented activities and notes in an accurate and thorough manner, and used MS Word, Excel, and PowerPoint.

The Guest House of Milwaukee Homeless Shelter – Milwaukee, WI 10/2014 – 09/2016

Lead Case Manager

Promoted from Case Manager to Lead Case Manager 07/2015.

Handled a caseload of 38 Service Veterans – provided community resources, job training, sound employment leads, and permanent and transitional housing, and managed client prescriptions.

Worked closely with the clinic and doctors to ensure adequate assistance, provided transportation and one-on-one counseling, and trained new employees.

Implemented service plans and set up therapists for clients with mental health and Alcohol and Other Drug Abuse (AODA) diagnosis.

Family Support Resources (FSS) Family Counseling – Phoenix, AZ 06/2011 – 07/2013

House Manager / Behavioral Health Technician

Supervised 4 staff members, maintained client records, planned activities for residents, and handled case files.

Worked in a group home for children in foster care or aging out of foster care to provide support in the transition of moving into permanent housing.

Implemented daily progress and daily programing for clients, and managed house budget.

Provided therapeutic intervention services to at-risk youth and young adults, and supported run-away teenagers and teenagers that were removed from their homes,

Conducted CFT/ TDM reunification staffing, child-family reunification, and transitional domestic monitoring.

Coordinated with school counselor and managed client’s court stipends.

ADDITIONAL EXPERIENCE

HomeBase Youth Services – Phoenix, AZ Residential Youth Counselor / Behavioral Technician 10/2009 – 07/2013

Maximus, Inc. – Phoenix, AZ Financial Employment Planner 06/2008 – 11/2013

VOLUNTEER EXPERIENCE

Volunteer on an as-needed basis at the Milwaukee Rescue Mission for 20+ years

Help with food and donation drives and serve meals

Volunteered at the Salvation Army for 7+ years as a Donation Assistant

Unloaded and organized donations, scheduled appointments, participated in donation drives, conducted questionnaire surveys, and prepared and served food.

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