Kiara Cuff-Somerville

240-***-****

ad2t28@r.postjobfree.com

**** ********* ***, ***, **********, VA 23321

Experience

Qualified Mental Health Counseling – Para – Professional (QPPMH), FACES, Inc. (Family and Child Empowerment Services, Inc., Newport News, VA

November 2023 – Current

Mental Health Skill-builder

Assist clients in obtaining independence or stability within the community which includes, but not limited to: use of community resources; assistance with medication management, and monitoring health, nutrition, budgeting and financing and physical condition.

CPR and First-Aid Certified

Mandated Reporter Certified for children and adults

Mandate Progress Notes and Quarterly Assessments

Uber and Lyft Driver, Self-Employed

July 2023 - Current

Familiarity with DOT regulations and safety-conscious

Map reading and navigation skills

Safe driver in adverse conditions

Customer-oriented and adept at recordkeeping

Commercial driving expertise

P&D Manager, FedEx Ground – Colocation, Norfolk, VA

January 2021 – April 2023

Manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.

Hire, terminate, coach, skill develop, recognize, reward, evaluate performance and manage, discipline, address employee concerns and staff productivity.

Communicate and discuss contractual changes and issues with Authorized Officers or Business Contacts of Independent Service Providers. Hold ISPs accountable to the terms and conditions of the applicable agreement.

Ensure completion of BCSA test, action planning and appropriate follow-up to ensure compliance.

Ensure compliance with company policy and federal, state, and local regulations.

Second in command to the Senior Manager and over the Operations Coordinator’s and Admin’s.

Operations Manager, FedEx Ground – Colocation, Beltsville, MD & Gaithersburg, MD

December 2017 – January 2021

AWAD Specialist – Planning and preparations for our single system roll out in July 2018.

DRO Specialist – Managed the process and taught others how to work and navigate through it.

Served as a champion for FXG’s Safety Above All Culture and Supports all related initiatives.

Lead daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals.

Train new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures, and other training requirements.

Operations Coordinator, FedEx Ground – Colocation, Upper Marlboro, MD

May 2014 – December 2017

Monitored facility reporting metrics related to services, safety, cost, and quality daily.

Investigates customer service complaints to include disputed deliveries, missing packages, early and late pickups, etc. Communicates resolved issues with customers directly to ensure customer satisfaction.

Planned and organized routes in AWAD and the VRP.

Assists in the development and implementation of the corrective actions plans if any discrepancies or violations are found in the BCSA test for the appropriate area.

Operations Admin, FedEx Ground – Colocation, Brandywine, MD

July 2012 – May 2014

Reviewed, researched and/or entered data in various systems to support respective functional area.

Served as frontline customer service to receive, solve and/or escalate customer inquiries and issues.

Prioritized workflow to maximize the number of packages that can be resolved and sent out for delivery in the same way.

Ensured all packages received appropriate scan statuses, inspects and handles hazardous material damages as per policy.

Package Handler, FedEx Ground, Brandywine, MD & Chesapeake, VA

August 2008 – July 2012

Loaded and uploaded packages onto or from delivery vehicles, trailers, pallets, conveyer systems, carts, rollers, and load gratings.

Lifts, carries, pushed, and pulled packages on the continuous and repetitive basis for approximate shifts of two or more hours.

Performed other duties as assigned.

Education

In the process of completing

Bachelor’s Degree of Science

Double Major Psychology and Human Resources, Old Dominion University, Norfolk, VA

Completed August 2013

Drug and Substance Abuse Counseling Certificate, Southern Maryland Community College, LaPlata, MD

Completed June 2007

High School Diploma, Henry E. Lackey High School, Indian Head, MD

Skills

Teamwork Decision-making Communication

Organization Problem-solving Management

Active Listening Customer Service Attention to detail

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