Project Manager

BUSINESS EXECUTIVE TIM NORWOOD

*** ***** **** ** ****, TN 38028 Phone: 901-***-**** *******.*.*******@*****.*** SKILLS and AREAS OF EXPERTISE

Highly Driven and Successful Executive Leader Recruiting, Interviewing, and Hiring Professional

Proven Track Record in Achieving Desired Results Employee Performance Reviews and Decisions

Works Interdepartmentally to Exceed Goals Developed Incentive Programs and Plans

Excellent Trainer and Communicator Inventory Control Management & Asset Protection

Solid Leadership Skills Staffing Decisions

Exceptional Analytical and Organization Skills New Product Launch

Provides Development & Direction to Managers Customer Focused

Employee Development, Retention, & Engagement Develop Employee Structure and Company Culture PROFESSIONAL EXPERIENCE

Pinnacle Technical Group, Memphis, TN April 2022-March 2023 Project Manager/Contractor

Responsible for managing Voice projects for AT&T Account Team and Global Healthcare Provider

Manage order/installation process for Customer & Account Team

Research & resolve Billing Discrepancies

Key point of Escalation to engage appropriate resources towards resolution

Maintain Project Tracker spreadsheet

Coordinate and manage appropriate Team resources across country on behalf of Team & Customer AT&T, Memphis, TN March 2016-October 2021 (Retired) Manager Outside Plant Planning & Engineering Design Responsible for the planning, design, and analysis of the outside plant facilities and network for AT&T.

Performed the detailed design/plan for all required feeder facility relief including Central Office transfers, major undertakings and /or routine activities after closely coordinating with the Planning/Design group.

Provided detailed design/plan for facilities (feeder and/or distribution) to meet service demands.

Job costing activities.

Project management; Contractor management.

AT&T, Memphis, TN August 2014-March 2016

Sales Coach Manager, Home Solutions

Led a team of external solution providers & internal Sales Executives in Home Solutions organization to drive strategic product sales.

Recruited, selected, trained, developed, coached sales team members, and Vendor Management.

Provided strategic and tactical direction to business owners and managers to drive behaviors and achieve desires results.

Worked with interdepartmental contacts to remove obstacles and drive success for team.

Increased strategic product sales in Memphis market.

Used expertise in leading Business Owners, Local Managers, Sellers, and internal AT&T employees.

Made Staffing Decisions, Hold Team Members Accountable, & Maintain team standards to achieve goals. AT&T, Memphis, TN January 2011-July 2014

Manager, AT&T Company Owned Retail Stores

Successfully led teams of employees in AT&T Company Owned Retail (COR) Stores to satisfy customers and exceed sales results.

Oversaw and Developed Coaching Development Plans for each team member.

Developed multiple Managers, Support staff, and Sales Representatives, while holding them accountable for behaviors.

Recruited, Interviewed, Hired, & Developed sales personnel to achieve team goals for high volume stores.

Made Staffing Decisions, Hold Team Members Accountable, & Maintain team standards to achieve goals.

Ensured customer satisfaction and maintained high level of integrity throughout the team.

Developed personnel and succeeded with career development of several team members.

Exceptional & effective results to move underperforming team from last place to #1 in rankings, including Customer Service.

Finished 2011 as the # 1 top ranked Sales Manager in the Tennessee-Kentucky Retail organization.

Achieved Summit Club Winner & President’s Circle for Top 2% in sales results and leadership. Tim Norwood, Page 2

Oversaw Inventory Control, Management, Replenishing, and Shrinkage Control for multi-million dollar inventory.

Executed safeguards to ensure Training deadlines & Audit Compliance parameters were achieved.

Oversaw proper Scheduling, Security Procedures, Asset Protection, and all HR issues for team. AT&T, Memphis, TN March 2007-December 2010

Retail Connections Manager

Launched innovative & strategic products and increased sales revenue for AT&T.

Successfully drove sales results for strategic products & services in market.

Increased Customer Satisfaction and improvement in overall customer experience in our Retail stores.

Successfully launched Uverse services for AT&T in Memphis, TN market.

Trained all AT&T management and retail employees on how to successfully sell strategic new products and services.

Certified sales personnel on new key technologies as part of AT&T’s strategic initiatives.

Finished 2009 and 2010 in Top 2 for Retail Connections Managers in the Tennessee-Kentucky market..

Trained, Educated, and Developed sales teams to be successful.

Exceeded sales targets, significantly reduced churn rate, and increased customer satisfaction in Memphis market. AT&T, Memphis, TN December 1986-February 2007

National Account Executive

Effectively led account teams throughout the Southeast in support of the fastest growing financial institution in the region.

Developed and led account teams across Southeast to achieve objectives in meeting needs for key business customers and substantially increasing sales revenue.

Led CXO level meetings and Executive briefings (internal and external).

Coordinated interdepartmental resources, along with development, design, and implementation of a sophisticated data network to enable our customer to be the fastest and most successful financial institution in the region.

Conducted strategy sessions to enable team and company to exceed sales objectives for several years and sustained unprecedented growth.

Oversaw project management team to ensure critical dates were met in all aspects.

Provided counsel to CEO and CTO team for multiple key business customers.

Maintained and exceeded Service Level Agreements while implementing and growing network infrastructure.

Achieved Summit Club status three different years while coaching and leading the team.

Ensured proper staffing in multiple regions to achieve company goals and exceed revenue targets.

Assessed business needs and developed custom solutions for key business customers to achieve their objectives.

Collaborated with extended team resources and Vendor management to ensure total customer satisfaction.

Coordinated and provided strategic direction to multiple sales teams, service organizations, and billing department. EDUCATION

University of Memphis, Memphis, TN

Bachelor of Science in Engineering Technology

Major: Computer Systems Technology

HONORS & SKILLS

5-Time Summit Club & President’s Circle Winner for AT&T (Top 2%)

Home Solutions Sales Manager of the Month Award

Sales Manager of the Year Award

Peak Performers Club for 100%+ Attainment of Goals (multiple years)

Vice President Award for Sales Results

Manager of the Quarter and Year

Account Team of the Quarter

University of Memphis Dean’s List and National Dean’s List

Proficient in Microsoft Excel, PowerPoint, Word, Presentations, Training Development, Conducting Training Classes

Proficient in Executive Briefings

Chairman of Personnel Team – Crossroads Baptist Church

Chairman, Vice Chairman, & Secretary – Deacon Body, Crossroads Baptist Church

Orchestra Director – Crossroads Baptist Church

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