Business Bay, Dubai

ad2t1n@r.postjobfree.com

+971-**-***-****

EXPERIENCE

Total 17 years in Business Analysis

Project Coordination, Technical

Writing and Training.

QUALIFICATION

Graduate, Bachelor of Arts

Degree, English Dept.

Major in Translation and

Linguistics

Class of 1999

Helwan University, Egypt

MOHAMED AHMED MAHMOUD ABDEL-GAWAD

TENDER MANAGER / BUSINESS ANALYST / SR. TECHNICAL WRITER CAREER HIGHLIGHTS

• Government-scale Project Coordination, Technical Writing, and Technical Presales functions.

• Wide experience with 17+ years of experience in government-scale projects in sectors of Social Media and Broadcast Monitoring (OSINT), Homeland Security (physical and digital security), Royal Affairs, Banking, Telecommunication, and Transportation, among others.

• Regional & international customers' engagement and communication.

• Performed all project management and coordination activities including customer facing, in addition to technical teams’ activities follow-up across various phases of projects, including initiation, execution, UAT, closure, maintenance, and change requests (CRs).

• Performed requirements gathering, specification design, and client training in multiple mission-critical government projects.

• Conducted multiple customer training activities.

• Conducted multiple technical presales demo activities.

• Currently attending Micro-degree in Data Science and Analysis. MANAGED RESPONSIBILITIES IN LAST 3 YEARS

Co-managed the following government-scale projects:

PSIM: Overlooking and coordinating the implementing vendor project activities.

MMS: Pre-sales, Business Analysis, and Project Coordination.

Intelligent Lightbar: Pre-sales, and Proposal management.

Multiple R&D analysis reports and periodicals for MOI NIC. SUMMARY by FUNCTIONS

Technical Writing and editing (17 years of experience: documenting 3 IBM products of Workflow management, used by both Technical and Business users).

Business Analysis 7 years of experience in multiple industries.

Project Coordination (8 years of experience).

Business controls (project staffing, tracking team effort and billing and General Ledger monitoring).

Proposals, Tenders, and RFPs writing & management of entire life cycle (4 years of experience: Writing Proposals, Tenders, Response for RFP, and RFPs. Also managing the document input cycle with stakeholders and SME, including technical documents, project initial plans, and resources that match requirements).

Translation (12 years of experience).

Customer Training (4 years of experience: Delivering courses to Diplomats and Administrative personnel of Ministry of Foreign Affairs, and delivering courses to the News Sector personnel of the Egyptian Radio and Television Union).

Business Process engineering (modeling and improvement).

Usability review (Usability and PII– Product Integrated Information editing). TECHNICAL SUMMARY

Fields of experience, qualifications, and skills:

RAMP (RITI Advanced Management Program): A Six-month diploma on the campus of RITI, Regional IT Institute, a subsidiary of ICT. The RAMP course encompasses:

o Finance

o Marketing

o Sales

o Strategy

o International Business

o Total Quality Management

o Creative Thinking

Business Analysis

Business Operations

Translation

Customer facing

End-user assistance (Designing software training and delivering it in class-based and workshop environments)

Usability (providing feedback on GUI from the user perspective)

UML & Process modeling

Project management

L1 & L2 support

COMPETENCIES

Presales activities.

Risk management.

Critical situations management.

Analysis, troubleshooting & problem solving.

Communication and negotiation skills.

Presentation and instruction skills.

Project planning, management, and coordination.

Training the Trainers.

Problem solving and troubleshooting.

Ability to work in group or individually.

COMPUTER TOOLS AND

TECHNOLOGIES

IBM WebSphere Modeler – Process Modeling and Re-engineering

IBM WebSphere Monitor – Performance management

IBM Rational Rose (UML: Use Case, Collaboration, Activity diagrams)

IBM Rational ClearCase

HP Autonomy

HP Vertica

Adobe RoboHelp (PDF & HTML source text editing tool)

Adobe FrameMaker (PDF source editing tool)

ViewletBuilder (Video capturing tool)

Microsoft Office suite

Adobe Acrobat - Writer (PDF output editing tool) CURRENTLY WORKING as

TENDER MANAGER /

BUSINESS ANALYST / SR.

TECHNICAL WRITER

TENDER MANAGER / BUSINESS ANALYST / SR. TECHNICAL WRITER Zenith Gulf, Dubai UAE

June 2016 – PRESENT

Working on homeland security, physical security and digital security government- scale projects.

Activities include, but are not limited to;

- Business Process modeling and re-engineering.

- Business analysis; requirement elicitation and technical requirements specification development.

- Development of proposals for high-profile government customers in Egypt, UAE, Kuwait, Oman, and the Middle East as part of Presales activities.

- Project coordination; Focal point for the project progress, requirement gathering, issues tracking, CRs, and Risk management, UAT, and customer training.

- Focal point of progress of: releases management, estimation, planning, development, testing and verification activities.

- Engagements involved many aggressive skills:

o Conversion of Leads into Opportunities.

o Customer retention.

o Leading paradigm shifts.

o Out of box quality measures.

o Managing cultural differences.

- Stakeholders interviewing

- Initiatives research and analysis

- Concepts research and reporting

- Technical writing

- Demo videos development and marketing collateral

- Customer Training

- Translation

- Information planning

- User experience reviews

- Publishing output documents to proper format/s

- Others as may be directed

Other relevant outputs

- Press releases

- User manuals

- Tutorials

- Business requirement specifications

- Operational manuals

- Reference manuals

All documents are delivered in ARABIC and ENGLISH languages Accomplishments and Achievements

• Social Media and Broadcast Monitoring (OSINT)

o Developed the Methodology Handbook for OSINT, Social Media and Broadcast Monitoring.

o Introduced and designed key improvements to existing features of Social Media and Broadcast Monitoring platform.

o Introduced and designed 22 new features as well as completely new widgets for the Social Media and Broadcast Monitoring platform. o Introduced and designed an optimized new module for the Social Media and Broadcast Monitoring platform.

• Traffic Law-Enforcement and Management

o Introduced and designed a homeland security module, featuring a Tactical Investigative algorithm for Preemptive handling of possible suspect vehicles.

o Introduced and designed a data fusion strategy for Safe City initiative (showcased in Huawei OpenLab Dubai event).

WORKED as SR. BUSINESS

ANALYST / TECHNICAL

WRITER

SR. Business ANALYST / TECHNICAL WRITER

Ejada, Saudi Arabia

Dec 2014 – June 2016

Working on government-scale projects

Activities includes, but are not limited to;

- Information planning

- Gathering input from SMEs

- Reviewing other input documents

- Providing in-depth user experience feedback solutions from user’s point of view

- Developing needed documents

- Publishing output documents to the proper format

- Delivering training to customers, when applicable

Some relevant department outputs

- Periodical Newsletter

- Press releases

- User manuals

- Tutorials

- Operations manual

- Reference manual

All documents are delivered in ARABIC and ENGLISH languages Accomplishments and Achievements

• Developed and issued multiple R&D analysis reports

• Developed among others in multiple periodicals for MOI NIC. WORKED as BUSINESS

CONSULTANT

VP Learning &

Development

BUSINESS CONSULTANT – VP Learning and Development

English Society, Egypt

2014

Business Consultant acting as VP for Learning and Development for an emerging training firm.

Accomplishments and Achievements

• Designing and implementing re-org of the firm organization structure

• Creating new revenue streams

• Recovering previously lost clients

• Achieving break-even target within 2-month timeframe. WORKED as PROPOSAL

MANAGER

PROPOSAL MANAGER

Beshara Group, Kuwait and Egypt

2012 - 2014

Management of (and participation in) entire life cycle for proposals, tenders and RFPs.

Writing proposals, tenders, response for RFP and RFPs

Managing the document input cycle with stakeholders by carrying out the following;

- Analyzing the RFP and breaking down the requirements into work activities

- Planning and assigning work activities dates to stakeholders

- Tracking the stakeholder’s delivery of the activities output within the planned delivery dates like, technical documents, HW & SW specification documents, offering specification documents, project initial plans and human resources profiles.

- Verifying that the SMEs output matches the requirements

- Preparing final response for RFP and sending for submission

- Other technical activities

- Other translation activities

Accomplishments and Achievements

• Participated in winning 12 out of 14 major government-scale multi-million tenders.

• The submitted proposals were on the top-3 tenderers list, in 14 of 14 instances. WORKED as

INFORMATION

DEVELOPMENT MANAGER

INFORMATION DEVELOPMENT MANAGER

Path Solutions, Lebanon, Kuwait and Egypt

2010 - 2012

Managing and supervising the Information Development (ID) Department consists of two business units, comprising total 10 resources: Technical Writing (4 resources) and Translation (6 resources). It serves all Path Solutions branches nationwide and handles the user experience scope.

Path Solutions is the industry leading corporate, offering Islamic Banking core modules, such Treasury, Finance, Risk Management, …etc.

Some relevant outputs

- User manuals

- Tutorials

- Operational manuals

- Press releases

- Marketing collaterals

All documents delivered in ARABIC, ENGLISH and FRENCH languages WORKED as SENIOR

INFORMATION

DEVELOPER (TECHNICAL

WRITER)

SENIOR INFORMATION DEVELOPER (TECHNICAL WRITER)

IBM Corporation, Egypt

2002 – 2009

Projects and products

- IBM WebSphere Business Integration (WBI) Monitor

- IBM WebSphere Business Integration (WBI) Modeler

- MINFOR – archiving solution for the Ministry of Foreign Affairs

- ERTU – Authoring tool for the editors of the ERTU (Egyptian Radio and Television Union) Website

- CCSP (Corporate Client Support Portal) – an internal W3based tool for sales and Customer facing representatives.

- CRA – Commercial Records Authority

Tasks and Activities

Business Analysis

- Collecting requirements from Development team (Project manager/Solution lead, Dev. Members)

- Analyzing requirements and providing suggestions on the appropriate ID deliverables and formats to match requirements.

Project Management

- Estimating and planning effort of ID project activities

- Managing over-all ID project for the release

Customer Training

- Preparing the training material (training videos, presentation slides etc.)

- Delivering on-site training to end users (Ambassadors, diplomats and administrative employees)

- Guiding trainees through hands-on training on application

- Collecting feedback from trainees on the training material and on the documentation

- Analyzing trainees feedback and requirements and updating information accordingly

- Forwarding any defects/complaints about the application to the IBM development team.

Information Development/Technical Writing

- Information planning

- Writing and editing

- Publishing ID output to the proper format

- Collecting customer (project manager) satisfaction of ID service All projects and activities are compliant to IBM processes and guidelines. WORKED as TECHNICAL

WRITER

TECHNICAL WRITER

Holosofx, Egypt

August 2001 – September 2002

Holosofx Inc. was an IBM-partner company that develops applications for Business Process Modeling and Monitoring

Tasks/Responsibilities

- Holosofx Applications’ User guide

- Holosofx Applications’ Training guide

- Holosofx Applications’ Tutorials

- Holosofx White Papers and Press releases

Applying heavy testing (during IBM acquisition) to the suite components before their release

WORKED as

TRANSLATOR/TECHNICAL

WRITER

TRANSLATOR/TECHNICAL WRITER

Sakhr Software, Egypt

May 2000 – July 2001

Translating software and hardware manuals for Lucent Technologies and Ricoh, as well as translating updates of the home page and Middle-East related page on CNN Arabic website.

PERSONAL DETAILS Birthdate: 01 September 1977

Nationality: Egyptian

Marital Status: Married

Languages

Arabic : Excellent - Mother tongue

English: Excellent

French : Fair

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