Danielle Johnson

Houston, TX *****

ad2t1i@r.postjobfree.com

+1-832-***-****

My job duties always consisted in being in customer service, I am professional, friendly, communicative, Empathetic and a great listener. I am also a fast learner and can rotate and adapt between shifts. I don't break rules for I always follow them. Authorized to work in the US for any employer

Work Experience

Employer Solution Resources

Axion - Pennsburg, PA

August 2023 to December 2023

Temporary position

• United healthcare representative

• Answered outbound calls

• Answered questions about health insurance, transportation, billing inquiry

• Transferred to departments members requested

• Active listening to members

• Multitasking

Customer Service Representative

ROI Solutions, Inc. - Utah

December 2022 to July 2023

• United Healthcare representative

• U Cards for 65+

• Warm transfers

• Inbound calling

• Answered calls from customers

• Resolved customer information and complaints

• Handled online orders and credit card transactions

• Answered general questions

• Assisted customers with a warm and professional attitude Customer Service Representative

Continuum Global Solutions - Anderson, IN

January 2022 to December 2022

• Verizon Wireless Representative

• Assisted customers with a warm and professional attitude

• Processed Payments

• Assisted customers with questions

• Handled emails, inbound calls, and outbound calls

• Managed customer accounts

• Assisted with technical support duties

• Handled billing issues and order inquiries

Head Cashier

Dollar Tree - Missouri City, TX

April 2021 to July 2021

• Welcoming customers

• answering their questions

• helping them locate items and providing advice or recommendations.

• Operating scanners, scales, cash registers

• Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

• Accepted delivered packages and ensure proper amount is inside.

• Unloaded merchandise.

• Mark items with identifying codes, such as price, stock, or inventory control codes. • Stock shelves with unpacked items.

• Ensure label is clear and visible.

• Help customers ll orders

Cap 2 Associate

Walmart - Missouri City, TX

August 2020 to February 2021

• Temporary position

• Unload General Merchandise trucks and separated the merchandise according to each department. Stock merchandise onto shelves.

• Front face shelf items to make the store more attractive for the customers. Operated manual and electric pallet jacks to move bulks of merchandise on to the sales floor for stocking.

• Provided great customer service by assisting customers to product and merchandise.

• Reported damage merchandise to supervisor.

Crew Member

AMC Theatres - Sugar Land, TX

June 2018 to August 2020

• Worked well in a fast-paced, high pressure environment

• Greeted and served customers

• Answered customer questions

• Answered and made phone calls

• Maintained a positive relationship with coworkers

• Took cash and credit card payments

• Restocked supplies

Education

High school diploma in graduating

William B Travis High School - Richmond, TX

August 2012 to July 2016

Skills

• Customer service (10+ years)

• Outbound calling (3 years)

• Inbound calling (3 years)

• Typing

• Scripting

• Windows

Certifications and Licenses

Driver's License

August 2023 to September 2029

Assessments

Customer focus & orientation — Proficient

March 2023

Responding to customer situations with sensitivity Full results: Proficient

Front desk agent (hotel) — Proficient

June 2023

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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