Customer Service Health Care
Resume:
Thomas McDonald
Newest Resume
Tuckerton, NJ ****7
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Quality Analyst
BroadPath Healthcare Solutions - Tuckerton, NJ
January 2022 to Present
Hired in Jan 2022 for a WFH customer service position within United Health Care, after 4 weeks Broad Path recognized my qualifications and work experience and immediately promoted me to the QA department as a flex QA. I stayed there until the end of May 2022 and was promoted to FT QA and was moved to their Molina Health Care department, where I stayed until Sept. 2022. In Sept 2022 I was transferred from Molina Health Care Quality department to Experian Quality department of Broad path. The reason for this move was that I had assisted the Molina Quality department getting their numbers up to where they needed to be. Now it was time to do the same for the Experian Quality department.
I have now been at Broad path for 15 months. With my ability to aid their different quality departments to achieve their goals. Broad path recognized this and have continued to transfer me where I am needed. In my 15 months I have been with United Health, Centene, Molina and now with Experian quality department of Broad path.
Coach\trainer\scheduler
Bulova Nets Wheelchair Sports - Hackensack, NJ
September 2007 to Present
Coach and train athletes - schedule practices, games, hotels and travel arrangement - did pt while I was at Verizon. After retiring I started working more hours, Assistant Manager
retention Department - Livingston, NJ
June 2010 to October 2013
worked with managers and consultants contacting customers to attempt to retain them Verizon Customer Service Representative
retention Department - Livingston, NJ
June 1999 to October 2013
Started in customer sales and service - worked as a trainer to new employees -- work on special assignments in the customer service department - progressed to assistant manager of the retention department during my last 3 years - lived in Union county NJ - my wife retired so I followed and we moved to south Jersey - I have realized retirement is not for me and have started job searching Customer Service Reservation Agent
Gem Limousine Worldwide - Edison, NJ
June 1989 to June 1999
customer service, data entry, billing, reservations and scheduling Education
Associate
Union County College - Cranford, NJ
September 1977 to May 1979
Associate's degree in Business
Newark State College - Union, NJ
September 1974 to May 1977
Skills
• Data entry
• Customer retention
• Customer support
• Inside sales
• Salesforce
• Management
Assessments
Work style: Reliability — Completed
December 2020
Tendency to be dependable and come to work
Full results: Completed
Attention to detail — Highly Proficient
December 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Highly Proficient
Customer service — Highly Proficient
February 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Customer focus & orientation — Proficient
February 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
• Customer service
• Customer support
• Csr
• Customer Care
• Call Center
• Business Development
• Assistant Manager Experience
• Management
• CRM Software
• Bookkeeping
Assessments
Customer Service Fit - Highly Proficient
November 2019
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Customer Service - Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Call Center Customer Service - Expert
October 2019
Applying customer service skills in a call center setting. Full results: Expert
Scheduling - Highly Proficient
February 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer Focus & Orientation - Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to Detail - Completed
July 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Inside Sales - Highly Proficient
July 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Outside Sales - Highly Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Accounting Skills: Bookkeeping - Familiar
June 2020
Calculating and determining the accuracy of financial data Full results: Familiar
Data Entry - Highly Proficient
June 2020
Entering data quickly and accurately
Full results: Highly Proficient
General Manager (Hospitality) - Proficient
January 2020
Performing business math, reading and interpreting P&L statements, and solving group scheduling problems.
Full results: Proficient
CRM Skills with Salesforce - Proficient
January 2020
Knowledge of Salesforce objects, fields, and processes. Full results: Proficient
Analyzing Data - Familiar
January 2020
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data. Full results: Familiar
Numerical Reasoning Skills - Proficient
November 2019
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs.
Full results: Proficient
Verbal Communication - Highly Proficient
November 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Problem Solving - Highly Proficient
October 2019
Measures a candidate's ability to analyze relevant information when solving problems Full results: Highly Proficient
Sales: Influence & Negotiation - Proficient
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Proficient
Sales Skills - Highly Proficient
October 2020
Influencing and negotiating with customers
Full results: Highly Proficient
Filing & Organization - Proficient
October 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Cashier Skills - Expert
October 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or development in any professional field.
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