Jay A. Minnick

! 402-***-**** ad2t1a@r.postjobfree.com ! linkedin.com/in/jamux ! jamuxdesign.com

Professional Experience

UX Designer – Stillwater Insurance Group – 2017 - 2023

• Responsible for the complete redesign of insurance agent portal (FIRST) user interface.

• Conducted usability testing & contextual interviews with agents during the design process for FIRST.

• Created and maintained a design system for the entire Stillwater consumer product line.

• Led the design effort for the direct to consumer experience covering the marketing and transactional domains.

• Conducted competitive analysis to determine MVP features for Stillwater consumer quoting platform.

• Designed mobile app UI for all of consumer products.

• Designed customer service web app (INsite) for reps to manage and assist policy holders.

• Designed mobile and web consumer experience for FNOL (First Notice of Loss) claims for consumer. UX Designer / Analyst – First National Bank – 2011 - 2016

• Led the redesign of the entire consumer and commercial banking/credit card experience in both marketing and transactional domains

• Negotiated technical requirements with product owners, developers, and project managers to determine interaction pattern guidelines, extent of usability testing, and scope of interactive prototypes.

• Created user journey maps with input from product owner, project manager, and business analysts.

• Created interactive prototypes for usability testing, business unit approval of design and developer analysis

• Created low-fi mockups and wireframes for business unit review.

• Wrote use-case scenarios to be tested through vendor (usertesting.com), analyzed results and made design recommendations based on results.

• Conducted interviews with customers to distill use patterns for qualitative analysis and persona development

• Researched competitor products and UI design trends.

• Assisted in QA testing, regression testing and validating production releases.

• Utilized Adobe Analytics for quantitative analysis to determine conversion and acquisition metrics. UI Designer (contractor) - First National Bank – 2010 – 2011

• Front end web development (HTML & CSS), primarily for marketing efforts related to the redesign of consumer banking and credit card domains.

• Troubleshoot bug tickets and implemented code fixes.

• Assist in story pointing UI work related to interactive features and design.

• Designed hero banners for various campaigns (credit card offers, FNBO sponsored events, etc.). UI Designer/Developer - Orthopedic Marketing Group - 2007 - 2009

• Designed and developed sites using Drupal, Joomla, and Bootstrap.

• Oversaw and managed the development of an online tool that enhances client SEM by switching online appointment phone numbers with special 800 phone numbers on a client website which could be tracked and analyzed. With this tool, clients are able to know exactly how customers are searching for their business and which search terms are most profitable.

Toolbox

• Figma, Adobe XD, Sketch, Adobe Creative Suite, Axure RP 9, HTML/CSS, Adobe Analytics Education

• Art Center College of Design, Pasadena, California – BFA, Illustration

• University of Nebraska - Lincoln, Nebraska – BA, Political Science References

• Dean Dreher - VP of IT, Stillwater Insurance - 402-***-****, ad2t1a@r.postjobfree.com

• Dawn Boston - VP Marketing, Stillwater Insurance - 440-***-****, ad2t1a@r.postjobfree.com

• Brian Lee - Sr. Software Engineer, Capstone Technologies - 402-***-****, ad2t1a@r.postjobfree.com

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