LISETTE MERCADO

S U MMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations.

E X P E R I E N C E

Assistant Store Manager

Dollar General York, PA March 2021 - November 2023 Shift Lead Manager

Taco Bell York, PA January 2020 - February 2021 Food Service Worker

UPMC Pinnacle York, PA October 2018 - December 2019 Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Ensured compliance with all safety regulations throughout the store premises. Implemented strategic marketing initiatives to drive revenue growth across multiple channels.

Oversaw daily cash handling procedures, reconciling discrepancies as necessary. Completed frequent walk-throughs and directed team members to correct issues impacting store appearance.

Trained new employees on procedures, policies, and job functions. Ensured compliance with all safety regulations during shifts. Developed strategies to improve operational efficiency and productivity. Provided feedback to team members on their performance levels. Inspected equipment before use to ensure it was functioning properly. Assisted in the preparation of food items according to recipes and instructions. Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.

Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.

Stocked supplies such as food, dishes, utensils, and cleaning materials. Served meals to customers in a friendly and courteous manner. Adhered to safety procedures when handling sharp objects or hazardous materials.

Responded promptly to customer inquiries regarding menu items or special requests.

Followed established cash handling procedures when collecting payment from S K I L L S

Loss Prevention

Store Organization

Customer Relations

Department Oversight

Stock Management

Mentoring and Coaching

Time Management

Assignment Delegation

Work Planning and Prioritization

Retail Operations

Marketing and Promotions

Pricing and Markdowns

Problem-Solving

C O N T A C T

(414)- 393-7991

Lisette.marie.mercado@gmail.c

om

York, PA 17404

E D U C A T I O N A N D

T R A I N I N G

High School Diploma

William Penn Senior High School, York,

PA

June 2018

L A N G U A G E S

Spanish:

Limited

customers.

Performed opening and closing duties such as setting up workstations with necessary supplies.

Operated dishwashing machines safely and efficiently. Assisted with unloading deliveries from suppliers into storage areas. R E F E R E N C E S

References available upon request.

Contact this candidate