ELIZABETH S. HARPER

San Tan Valley, Az

Email: ad2szk@r.postjobfree.com

Cell Phone: 480-***-****

Profile:

Trained in Sales Force, for Sales and Merchant Services, completed Salesforce UAT

Used ServiceNow to update Vendor contracts and profiles

Used JIRA to store and organize project work

Use SharePoint for document storage

Created third-party vendor business profiles and set-up account in HRIS

Managed API, integration status completion calls

Extensive knowledge in Waterfall, Agile, and Scrum environments

Experience with Confluence dashboards, entries and modifications

Six-Sigma Black Belt, Bank of America, and American Express

Scope planning, schedule development

CSI – Completed Certified Project Manager 2011

Business Analysis and Recommendation

Strong Business Communication, PowerPoint Presentation, Business Intelligence, Analytical and Problem-solving Skills

Project Development Planning, and Risk Management

Status Report Creation

Conduct project team meetings, engage and manage team members from multiple, group/organizations, vendors and subcontractors

Certified in Targeted Selection/behavior-based Interviewing, interviewed and hired qualified incoming candidates

Critical Thinker

Manage Third Party Vendors

End2End Project Management

Strong in Call Center Technologies

SDLC Governance

Business Analyst

ServiceNow

Business Requirements

Agile Methodology trained

Change Implementation

Multi-Project Management

Work with JIRA and Confluence

Change Management

Host Agile Scrum Meetings

Leadership & Management

HRIS

Project Governance

Risk Mitigation

PROFESSIONAL PROJECT MANAGEMENT EXPERIENCE

Wells Fargo – Consultant

Lead Project Manager, HR Portfolio Delivery Team June 2023 – DEC 2023

Work in Wells Fargo Human Resources, as Lead Project Manager, on a global software implementation. Completed system migration from ADP to Workday

Managed external vendor communications as needed, including working with international/global teams

Executed change communications via multiple channels, training, huddle meeting agenda items, mass communication outlets, executive meeting disbursements

Held cabinet meetings, consisting of sponsors and stakeholders

Constant advocate for customer perspective, amplifying vision and strategy, customer retention and growth.

Collaborate with product line teams to define product-line objectives and key results linked to vision strategic plans.

Use SharePoint to store project status and updates and files

Utilize JIRA, to review and organize stored project work, and use Confluence dash boards to view project status

Worked 4 simultaneous projects, both on and off shore projects, Leave Benefits Billing, E2E Leave of Absence, ADP to Workday migration, and global implementation from India, Philippians, and Canada, ADP to Workday systems

Actively managed risk, issues, monitored dependencies, set meetings with external vendors, managed project budget bill payment and sent invoices for payment

Utilized both agile and waterfall working environment. Attended scrum meeting, and sprint review calls. Worked with confluence and Jira

Scheduled weekly and bi-weekly meetings with teams to ensure projects were on track and all risk and issues were properly mitigated

Developed and distributed project plans, created PowerPoint slides to show project updates and status

Met with all project team to manage project day to day, and managed any project pain points

Global Pay - Contractor

Senior Project Manager (PMO OFFICE) September 2022 – May 2023

Managed several simultaneous projects, IT data loads, Ran Product UAT, Boarding UAT and Merchant UAT sessions to ensure all involved parties are onboard with changes and are able mitigate unforeseen challenges

Provided direction and risk assessments to leadership on implementing innovative and significant business solutions that were strategically focused on diverse product lines

Completed Salesforce upgrade, meetings to focus on and discuss risk issues, and mitigate resolution

Managed and trained newly onboarded junior Project Managers, ran ad-hawk data management projects

Managed third-party IT vendor contracts, set-up and ran meetings, monitored meeting content

Ran daily and weekly meeting to ensure projects are on track, created PowerPoints to show progress status

Hosted agile scrum meetings with all department leads

Worked with Business Analysts and IT teams, as I managed the UAT sessions for Salesforce

Worked with internal customers to ascertain communication needs, and span of communication reach. Set meetings to

include all required stakeholders, teams, and departments

Managed external vendor communications as needed, including working with international/global teams

Executed change communications via multiple channels, training, huddle meeting agenda items, mass communication outlets, executive meeting disbursements

Created PowerPoints which displayed all of the changes, what was changing, when changes would take place, why changes were happening, impacted audiences of the change

Worked in conjunction with Human Resources, Operations, Information Technology, Development and SME’s to ensure all communications outlets were included

MUFG Union Bank – Contractor, Remote Role

Project Manager

Organizational Change Management, Manager January 2022 – August 2022

Plan and manage projects/assignments from start to finish, as whole or part of larger initiatives

Utilized Service Now and Ariba to review third party vendor account status

Created third-party vendor business profiles and set-up account in HRIS

Set-up new employee account access and profiles for offshore employees

Synthesize information from multiple sources to drive effective decision making

Function effectively in a fast-pace environment and manages multiple projects simultaneously

Wells Fargo- Consultant, Remote Role

Project Manager March 2021 – December 2021

Plan and manage projects/assignments from start to finish, as whole or part of larger initiatives

Synthesize information from multiple sources to drive effective decision making

Established third party vendor requirement needs and facilitated meeting proceedings

Function effectively in a fast-pace environment and manages multiple projects simultaneously

Manage a JIRA and ADA, implementation project, for a bank wide use, and compliance purposes

PayPal – Consultant, Scottsdale, AZ

Business Analyst for Third Party Vendor Management June 2019 – December 2020

Drove business initiatives around the world for all of PayPal vendors and vendor relation managers, review vendor description in (SOR) system of record then meet with vendor managers to ensure all information is accurately reporting within the system

Wrote and reviewed business continuity plan initiatives and requirement for third-party vendors

Rewrote business descriptions and quantify information predicated on business relationship and initiatives

Preformed data mapping, systems research and analysis

Utilized Service Now and Ariba to review third party vendor account status, profile, application status and direction

Wrote business reports and gave recommendations based on analysis

Wells Fargo - (CONSULTANT) Work from Home

Project Manager July 2017 -March 2019

Assist International Risk Management and Compliance (EIT) with global onboarding and transition

Created HR portfolios for third-party vendors

Managed HR onboarding projects, set meetings and met with global teams to ensure project success

Utilized MS Project to create and track project plans

Create and disperse team minutes to all parties involved

Completed compliance analysis and research for third-party vendor onboarding

EIT Third-Party Risk support function supporting high and moderate risk Relationships and Engagements managed outside of EIT with a material technology component

Cognosante, Phoenix, AZ - Contractor

Business Analyst/Change Management Specialist Dec 2015 – April 2017

Business Analyst III, part of a team support development and implementation of case analysis work for reconciliation of data from the Call Center Health Insurance exchanges. Produce efficient and timely hands-on troubleshooting, remediation, coordination, escalation, tracking and management. Also conduct research, workflow investigations, business procedures and making recommendations to CMS on the customer behalf.

Followed a defined project management methodology (Waterfall)

Helped to transition several teams and departments with seamless transparency

Utilized MS Project to track projects, and distribute to stakeholders for project status

Used business requirement document (BRD), to steer the project

Interfaced with internal stakeholders at the Manager and Director levels and well as external third-party customers

created and executed project work plans for business and/or IT-related projects Ability to assess potential problems and make sound judgments around issues that may have an adverse effect on the business

Worked with operational teams as we managed day-to-day operational aspects and project scope of assigned projects

Wells Fargo, Chandler, AZ Jan 2015 - Nov 2015

Project Manager (Contract Ended)

Led project teams and manage all activities in a project life-cycle (initiation, planning, executing, monitoring and controlling thru closing).

Governed the project from end to end

Interface daily with the client and vendors

Led, attend and contribute in project meetings with client and vendor

Worked with multiple departments supplying Testers results and validation for daily reports produced from the HP QC system

Manage high visibility IT technology projects that are long-term, across one or more lines of business

Consults with business partners to clarify and define complex project requirements, budgets and business cases, including statements of work.

American Express, Phoenix, AZ (Consultant) Jan 2014 – May 2014

Project Manager

Schedule daily and weekly calls with global program partners and discuss key business metrics, project initiatives, project updates, and items for action by the team. Plan, manage, and coordinate multiple assigned functional projects simultaneously, ensure stated goals and objectives of the projects are accomplished within prescribed time frames. Utilize strong analytical, quantitative and problem-solving skills. Identify, analyze, and communicate business performance results accurately and informatively in an effort to mitigate possible impacts to the business. Make decisions utilizing multiple sources including: leadership insight, client data, and account knowledge, meeting industry knowledge, client industry knowledge and benchmarking information. Work with multiple offshore partners and clients.

Accomplishments:

Agile methodology and user story documentation trained.

Coordinate all impacted teams to deliver process assessment findings

Set-up new global POS transaction process

Utilized SDLC governance to complete E2E project execution in the UAT department.

American Express, Phoenix, AZ (Consultant) Jan 2013 - Dec 2013

Sr. Project Manager, World Service & Global Re-engineering

Executed and maintained program management processes and disciplines in the area of: program schedule and quality management; communications management; human resource management; and cost management. Possess hands on ability to understand and communicate technical concepts at a high level and act as the liaison

Accomplishments:

Worked with clients and stake-holders to assist moving their organization from Merchant Services platform to a Service Cloud platform. Worked end –to-end process of the platform transformation.

Managed vendor relations and activities while establishing vendor guidelines metrics, operational practices and training requirements.

Interviewed and hired qualified incoming candidates

Management of project forecasts and Actuals. Oversee quality assurance and ensure appropriate levels of end-to-end testing resources across the project are deployed

Provide risk assessments to all stakeholders while communicating to both operations and technical departments.

Bank of America/QBE, Chandler, AZ Jan 2006 – Jan2013

Mortgage Operations Manager /Project Specialist

Project Manager – Mortgage & Home Insurance division, build and manage project plans define the vision and scope with the business stakeholders, define clear goals for the project. Control and manage impact of scope-creep throughout the project life cycle. Manage action items risk and issues during all project phases, managed four (4) acquisitions while with the bank, ability to mitigate risk while escalating needed forecasted risk to the appropriate stakeholders. Possess strong knowledge of call center technologies.

Accomplishments:

Act as a liaison between client area and technical organization by planning, conducting, and directing the analysis of the most complex, strategic, corporate-wide business problems

Monitors, reports and manages vendor performance

Set-up third party vendor process and system integration compatibility

Worked on bank merger with insurance company QBE, system upgrades and technology migration

EDUCATION & TRAINING

Obtaining, BA Degree Business Administration, minor Project Management, Grand Canyon University, Phoenix, AZ

CSI – Certified Project Manager 2011

Utilize Share for document storage

Mediator, Office of Attorney General, Arizona

PMI – Training (Member)

Six-Sigma Black Belt, Bank of America

Trained in Sales Force, for Sales and Merchant Services utilization

Leadership for Public Administration, City of Gilbert Leadership Program

Fast/Track to business success, City of Gilbert

Use NICE Technology to pull reports and AS400 to view customer accounts

Proficient in windows 95-2010, MS Excel, MS Word, Aspect, TCS, Blue Pumpkin, MS Project, and SharePoint

Symposium and Lucent Technologies CentreVU

Certified in Targeted Selection/behavior-based Interviewing

Public Relations Director – University of Arizona (Volunteer)

Licensed in Employment Law since 2010, State of Arizona Industrial Commission Office

Agile Methodology Training 2014

Contact this candidate